Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,284 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service rude worker. Very nice when they sale but when you need help they are not willing to do anything! I lost the parts while I was abroad and no one told me to keep them for the warranty if they fall (the explain that you have lifetime warranty and say keep the receipt). Very low quality. I will recommend everyone not to buy anything in this stand. Pour Custumer service, very annoying.”

Helpful Report

Hello, I am so sorry about your recent customer experience. I’d love to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Millie

“Rude manager in bullring shopping center Uk very low parts, no costumer service, I will recommend everyone not to get near to them.”

Helpful Report

Hello Loren, We are so sorry to hear about your recent experience in the Bullring Shopping Centre in UK. I’d love to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Millie

“I have had all my phone's done in the scratch proof film, I have had no problems and 100%recommend it for any phone. Saved mine from scratches and dents.”

Helpful Report

Hi Emma, Thank you so much for taking the time to share your positive feedback with us! We're glad you love your Mobile Outfitters product! Best Regards! Mobile Outfitters

“got my wifes and my S8 done and mine is fine for now but my wifes was all bubbly so took it back and was told its because of hairspray which my wife never uses and that its no good around these sprays and chemicals. i asked when i first had it installed that i want it because i dismantle cars and want to protect but now hes saying its no good for that.... it was replaced after basicly calling us liers . westfield fountaingate australia.”

Helpful Report

Hello, We are so sorry to hear about your recent experience in Westfield Fountaingate Austrailia. We pride ourselves on great products and customer service, and would like to make it up to you. We would like to assist you further. Please email us at help@moutfitters.com so that we can help you directly. We look forward to hearing from you. Again, we apologize for the inconvenience.

“great skin designs!”

Helpful Report

Thanks so much for your taking the time to share your positive feedback with us! We're glad you love your Mobile Outfitters product!

“Got my phone redone. So glad this store is open again. Thanks.”

Helpful Report

Thanks so much for your taking the time to share your positive feedback with us! Come back and visit this store again for all of your device protection needs.

“The wrap started to peel off after 20 days or so. Took it back and the staff was unhelpful and read out the t&c’s”

Helpful Report

“Rubbish. Paid £50 when I got my phone new. Got told it would protect my phone from smashing incorrectly informed about how long it would last. Was peeling within two days, took it back they replaced the side and within two weeks it came off in other areas. Was told to pay £12 to have this item then re done. Furthermore it still came off again, the area manager talks absolute rubbish he told me it's military grade and they use it on helicopters???. Really he then told me if I dropped my phone the phone would not smash so I then asked him to drop his phone and he wouldn't said it may smash. False selling and advertising. Very annoyed and disappointed that they have easily ripped me off and many other people. My advice stay well away”

Helpful Report

Hi Manny, I am so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email me at help@moutfitters.com so that I can further assist you. Again, I apologize for the inconvenience. I look forward to hearing from you, Millie

“Amazing service matched by amazing product. My brand new phone feels secure and total peace of mind. Well explained and worth it. Thanks to the team at Bullring for looking after me and my new phone!”

Helpful Report

Hi Nav, Thank you so much for your taking the time to share your positive feedback with us! We're happy to know you are enjoying your Mobile Outfitters product!

“Got the full phone wrap for £50 the guy gave me the spiel about if it dosnt peel in the first 2 weeks then it wont peel at all and of course 2 days after the 14 days the sides come off completly. Took it back to the kiosk and was told i had to pay to have it rectified seems as soon as the 14 day period is done thats when the issues start. For £50 i expect it to last for at least a few months not less than 3 weeks”

Helpful Report

Hi Matt, I am so sorry about your experience. I’d love to further assist you, but I will need specific details like name and address of the kiosk location, copy of your receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Millie Mobile Outfitters Customer Support

“Got the new iPhone 8 Product RED I was looking for a clear thin case for it since why would you buy such a BEAUTIFUL! phone if you're not going to show it off. A friend told me about this company and what they did so I visited them at Leeds and I was served by to really happy and friendly lad's they told me the options I had and recommended with one they fought I should go for. I wish I would of know about this company ages ago I really like the look and finish off it. It's not often I leave reviews but these guys deserve it the service I received was if 100% perfection. Warm Regards Dominic”

Helpful Report

Hi Dominic, Thank you for your Review! We are very pleased to hear you are happy and enjoying your Mobile Outfitters products!

“Just got my brand new sony Xperia xz premium done in livingston with clear coat initially had a few problems but they did get resolved good communication and customer service 👍”

Helpful Report

Hi Austin, So glad and happy that we could be of help. Thank you for reaching out to us and allowing us to help you out. We appreciate you. Thanks!

“Terrible! Had my phone wrapped yesterday and not even 24 hours later its peeled off! Not impressed!”

Helpful Report

Hi Miss K, We are extremely sorry to hear we have disappointed you. We would like the opportunity to help resolve this. We may need to know some more detailed information and for this reason we ask that you please email our customer service department directly at help@moutfitters.com We look forward to hearing from you. Millie

“Thought it would protect my phone and got it done in March this year. This month, April 2018, I dropped the phone about one foot from the bathroom floor and the screen cracked. Total waste of money. The person who put the screen on just spouted a load of technical jargon about how strong the clear cost screen protector was. I was not disputing that but was told before I purchased the screen that if you dropped your phone this would protect it from cracking which it did not so TOTAL waste of money”

Helpful Report

Hi Isabel, I am so sorry about your experience. In order to better assist you further I will need specific details like name and address of the location, copy of your receipt, etc. Because I will need this information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Millie

“I told the clear coat guy that I would be putting my battery case back on my phone, he just told me that I should wait till the following morning before I put it back on, when I tried to take my battery case back off the phone had stuck to the case I broke the case trying to remove it I have removed the clear coat skin from my phone as it was very badly marked after I had finally removed it”

Helpful Report

I am so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email me at help@moutfitters.com so that I can further assist you. Again, I apologize for the inconvenience. I look forward to hearing from you, Millie

“Hello, I had my iphone 6 covered back in January this year using a kiosk in Tunbridge Wells, Kent and paid £50 . It has started peeling away so took it back with the receipt. He originally said it would be £7 to recover it using the lifetime guarantee and then said it would be £12 as anything over £50 is subject to paying £5 more. I'm really not worried about paying an extra £5, its the principal. Please can you tell me how much he should be charging me?”

Helpful Report

Hi David, I am so sorry about your experience at Tunbridge Wells, Kent location. I’d love to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Millie

“I had my phone screen protected by the Trafford Centre outfitters. The first guy could not get it right the screen protector started to peel right away. Took it back where he tried to reply the cover. The Manager took over and sorted it. 48 hours later the screen looks bubbly in places as well as a hair and screen does not work well. What a waste of money never have this done again.”

Helpful Report

Hi Matthew, I am so sorry about your experience at the Trafford Centre location. I’d love to further assist you, but I will need specific details like receipt, payment information, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Kind Regards, Millie

“Price and quality”

Helpful Report

Thank you! We appreciate your Review.

“Perfect. :-)”

Helpful Report

Thank you Ivan!

“Purchased your products before and will suggest it to my friends, because quality is on the very high level. Also, i'm very satisfied with customer service of Millie Bissell from Customer Happiness who helped to solve my issue. Thanks for everything!”

Helpful Report

Hi Alexey, Thank you for taking the time to share your Review with us. We are glad to know that we were able to help you and that you are enjoying your Mobile Outfitters products. You are welcome!

Mobile Outfitters is rated 4.4 based on 5,284 reviews