Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St, Suite 106, Philadelphia, Pennsylvania
Rating: 4.43

4.4 Rating 5,494 Reviews

86 %

of reviewers recommend Mobile Outfitters

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-383-1656

Email:

help@moutfitters.com

Location:

3901B Main St,
Suite 106,
Philadelphia
Pennsylvania
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the customer service at this location. It’s the best when you get both great products and the service to match! Keep up the awesome work guys!”

Helpful Report

Thanks so much for taking the time to share your positive feedback with us. We do our best to provide our customers with great service. I'm so glad we were able to provide you with that. If you ever need assistance you may contact our helpdesk at: help@moutfitters.com We are always happy to help!

“I want to say thank you for the customer service received. Very happy and very good product.”

Helpful Report

Hi! You're welcome! We are so glad we were able to provide you with great customer service. Thank you for sharing your feedback with us.

“I have an iPhone 6 & all of my friends constantly break their phone screens, have to get new phones, new protectors. I have Clear Coat & Fusion on my phone and I love it! I like the new skins that come out so that I can have protection but it still looks fresh and updated”

Helpful Report

Hi! We are so happy to hear that you are enjoying your Mobile Outfitters products! Thank you for sharing your Review with us.

“Amazing customer service, lovely product backup with lifetime replacement warranty!! What else do we need?”

Helpful Report

“I usually don’t take the time to write reviews. However I have to say that I am very pleased with this company. Mobile Outfitters has always helped me when I have reached out to their customer service team. I see many reviews of disappointed customers. And for whatever reason they had a bad experience it is understandable to be upset. But at least give customer service an opportunity to help. You can’t bash a product if you didn’t try first to resolve the situation. We all have our bad days and make mistakes. So thank you Mobile Outfitters Customer Service Team. You guys are awesome!”

Helpful Report

Thank you so much for your taking the time to write a Review and share your positive feedback with us! We're glad you love your Mobile Outfitters product!

“I was very disappointed. The back of my phone shattered the first time I dropped it which was surprising because on the videos, people are hammering these coatings. Fake. The second time I dropped it, the front cracked a bit. I was mis-sold this item and the company refuse to give me a refund. Do not waste your money on this”

Helpful Report

Hello. Thanks for reaching out to us. I am so sorry about your experience. In order to better assist you further I will need specific details like name and address of the location, copy of your receipt, etc. Because I will need this information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you.

“I see so many negative reviews on here and it is such a shame. I have been using these products for years. YEARS! I have not had any problems and if I do have an issue I email customer service and customer service helps me. Nothing is a hundred percent fool proof. People need to read and pay attention. If you don't understand the different products then don't criticize and talk about something you know nothing about. Fusion is the one of the best products on the market and the bumper. Blame the cell phone companies that use delicate screens that break so easily. Like really a phone glass front and back? The phones from years ago didn't need protectors they would take a beating and still work. Want to put blame Blame the cell phone companies and their faulty designs.”

Helpful Report

Thank you for your Review. We appreciate hearing from our satisfied customers we only hope that we can continue to provide you with exceptional customer service for many more years to come.

“This clear coat is rubbish bubbles show on screen horizontal lines as it’s cheap coating used, they don’t have customer service telephone to talk as the support by email, the staff just sell there products, stay away from this company beware does not protect your phone if fall down rather buy full case.”

Helpful Report

Hi Smith, Thank you for reaching out to us here at Mobile Outfitters. We are extremely sorry to hear that we have disappointed you. We would like to make it up to you. Please contact our helpdesk directly by email at: help@moutfitters.com So we can better assist you further.

“This product is a con.....DO NOT WASTE YOUR MONEY....buy a decent case instead..and it will be cheaper..they offer you everything and tell you all the things you want to hear....what they deliberately omit is that the product is substandard. Doesn't offer any protection at all. I've been had by paying £45 for nothing. Within a week the phone was dropped accidentally and the cover offered no protection of any sorts.....I am now left £45 lighter and a broken phone. I wish I had read your shockingly bad reviews before I parted with my money. If I walk past any of your branches I will tell the customers just how poor your product is. I will leave reviews wherever I can for your shockingly bad product and contact Trading Standards.”

Helpful Report

Hello Raj, I am so sorry about your experience. I’d love to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you!

“I was unsure at first about your products. I had read many reviews and decided to try it out for myself. I purchased the Fusion products for my Apple Iphone 8PLus. At first I was worried because it was a little expensive( why I gave 4 out of 5 stars for the price) but so are the otterbox cases. I hate the big bulky cases. This Fusion Bumper is so much better. I dropped my phone this weekend and I am happy to say my phone was protected. I am one very happy Fusion customer. Thank you Mobile Outfitters!”

Helpful Report

Hi Paul, Thank you so much for writing a Review. We are so happy to hear that you are enjoying our Fusion Products! We hope to continue to have you as a long term customer. Also keep a look out on our Instagram and Facebook pages as we sometimes post discount codes.

“Very bad customer service rude worker. Very nice when they sale but when you need help they are not willing to do anything! I lost the parts while I was abroad and no one told me to keep them for the warranty if they fall (the explain that you have lifetime warranty and say keep the receipt). Very low quality. I will recommend everyone not to buy anything in this stand. Pour Custumer service, very annoying.”

Helpful Report

Hello, I am so sorry about your recent customer experience. I’d love to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Millie

“Rude manager in bullring shopping center Uk very low parts, no costumer service, I will recommend everyone not to get near to them.”

Helpful Report

Hello Loren, We are so sorry to hear about your recent experience in the Bullring Shopping Centre in UK. I’d love to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Millie

“I have had all my phone's done in the scratch proof film, I have had no problems and 100%recommend it for any phone. Saved mine from scratches and dents.”

Helpful Report

Hi Emma, Thank you so much for taking the time to share your positive feedback with us! We're glad you love your Mobile Outfitters product! Best Regards! Mobile Outfitters

“got my wifes and my S8 done and mine is fine for now but my wifes was all bubbly so took it back and was told its because of hairspray which my wife never uses and that its no good around these sprays and chemicals. i asked when i first had it installed that i want it because i dismantle cars and want to protect but now hes saying its no good for that.... it was replaced after basicly calling us liers . westfield fountaingate australia.”

Helpful Report

Hello, We are so sorry to hear about your recent experience in Westfield Fountaingate Austrailia. We pride ourselves on great products and customer service, and would like to make it up to you. We would like to assist you further. Please email us at help@moutfitters.com so that we can help you directly. We look forward to hearing from you. Again, we apologize for the inconvenience.

“great skin designs!”

Helpful Report

Thanks so much for your taking the time to share your positive feedback with us! We're glad you love your Mobile Outfitters product!

“Got my phone redone. So glad this store is open again. Thanks.”

Helpful Report

Thanks so much for your taking the time to share your positive feedback with us! Come back and visit this store again for all of your device protection needs.

“The wrap started to peel off after 20 days or so. Took it back and the staff was unhelpful and read out the t&c’s”

Helpful Report

“Rubbish. Paid £50 when I got my phone new. Got told it would protect my phone from smashing incorrectly informed about how long it would last. Was peeling within two days, took it back they replaced the side and within two weeks it came off in other areas. Was told to pay £12 to have this item then re done. Furthermore it still came off again, the area manager talks absolute rubbish he told me it's military grade and they use it on helicopters???. Really he then told me if I dropped my phone the phone would not smash so I then asked him to drop his phone and he wouldn't said it may smash. False selling and advertising. Very annoyed and disappointed that they have easily ripped me off and many other people. My advice stay well away”

Helpful Report

Hi Manny, I am so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email me at help@moutfitters.com so that I can further assist you. Again, I apologize for the inconvenience. I look forward to hearing from you, Millie

“Amazing service matched by amazing product. My brand new phone feels secure and total peace of mind. Well explained and worth it. Thanks to the team at Bullring for looking after me and my new phone!”

Helpful Report

Hi Nav, Thank you so much for your taking the time to share your positive feedback with us! We're happy to know you are enjoying your Mobile Outfitters product!

“Got the full phone wrap for £50 the guy gave me the spiel about if it dosnt peel in the first 2 weeks then it wont peel at all and of course 2 days after the 14 days the sides come off completly. Took it back to the kiosk and was told i had to pay to have it rectified seems as soon as the 14 day period is done thats when the issues start. For £50 i expect it to last for at least a few months not less than 3 weeks”

Helpful Report

Hi Matt, I am so sorry about your experience. I’d love to further assist you, but I will need specific details like name and address of the kiosk location, copy of your receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Millie Mobile Outfitters Customer Support

Mobile Outfitters is rated 4.4 based on 5,494 reviews