Name: Mobile Outfitters
Address: 3901B Main St, Suite 106, Philadelphia, Pennsylvania
Rating: 4.43

“Got the new iPhone 8 Product RED I was looking for a clear thin case for it since why would you buy such a BEAUTIFUL! phone if you're not going to show it off. A friend told me about this company and what they did so I visited them at Leeds and I was served by to really happy and friendly lad's they told me the options I had and recommended with one they fought I should go for. I wish I would of know about this company ages ago I really like the look and finish off it. It's not often I leave reviews but these guys deserve it the service I received was if 100% perfection. Warm Regards Dominic”

Helpful Report

Hi Dominic, Thank you for your Review! We are very pleased to hear you are happy and enjoying your Mobile Outfitters products!

“Just got my brand new sony Xperia xz premium done in livingston with clear coat initially had a few problems but they did get resolved good communication and customer service 👍”

Helpful Report

Hi Austin, So glad and happy that we could be of help. Thank you for reaching out to us and allowing us to help you out. We appreciate you. Thanks!

“Terrible! Had my phone wrapped yesterday and not even 24 hours later its peeled off! Not impressed!”

Helpful Report

Hi Miss K, We are extremely sorry to hear we have disappointed you. We would like the opportunity to help resolve this. We may need to know some more detailed information and for this reason we ask that you please email our customer service department directly at help@moutfitters.com We look forward to hearing from you. Millie

“Thought it would protect my phone and got it done in March this year. This month, April 2018, I dropped the phone about one foot from the bathroom floor and the screen cracked. Total waste of money. The person who put the screen on just spouted a load of technical jargon about how strong the clear cost screen protector was. I was not disputing that but was told before I purchased the screen that if you dropped your phone this would protect it from cracking which it did not so TOTAL waste of money”

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Hi Isabel, I am so sorry about your experience. In order to better assist you further I will need specific details like name and address of the location, copy of your receipt, etc. Because I will need this information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Millie

“I told the clear coat guy that I would be putting my battery case back on my phone, he just told me that I should wait till the following morning before I put it back on, when I tried to take my battery case back off the phone had stuck to the case I broke the case trying to remove it I have removed the clear coat skin from my phone as it was very badly marked after I had finally removed it”

Helpful Report

I am so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email me at help@moutfitters.com so that I can further assist you. Again, I apologize for the inconvenience. I look forward to hearing from you, Millie

“Hello, I had my iphone 6 covered back in January this year using a kiosk in Tunbridge Wells, Kent and paid £50 . It has started peeling away so took it back with the receipt. He originally said it would be £7 to recover it using the lifetime guarantee and then said it would be £12 as anything over £50 is subject to paying £5 more. I'm really not worried about paying an extra £5, its the principal. Please can you tell me how much he should be charging me?”

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Hi David, I am so sorry about your experience at Tunbridge Wells, Kent location. I’d love to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Millie

“I had my phone screen protected by the Trafford Centre outfitters. The first guy could not get it right the screen protector started to peel right away. Took it back where he tried to reply the cover. The Manager took over and sorted it. 48 hours later the screen looks bubbly in places as well as a hair and screen does not work well. What a waste of money never have this done again.”

Helpful Report

Hi Matthew, I am so sorry about your experience at the Trafford Centre location. I’d love to further assist you, but I will need specific details like receipt, payment information, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Kind Regards, Millie

“Price and quality”

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Thank you! We appreciate your Review.

“Perfect. :-)”

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Thank you Ivan!

“Purchased your products before and will suggest it to my friends, because quality is on the very high level. Also, i'm very satisfied with customer service of Millie Bissell from Customer Happiness who helped to solve my issue. Thanks for everything!”

Helpful Report

Hi Alexey, Thank you for taking the time to share your Review with us. We are glad to know that we were able to help you and that you are enjoying your Mobile Outfitters products. You are welcome!

“First time i have had it done and i am happy with it Kind Regards Margaret”

Helpful Report

Hi Margaret, Happy to hear you are enjoying your Mobile Outfitters products! Thank you for sharing your Review.

“I am not sure whether this website is related to the store in Malaysia (located in Sunway Pyramid shopping centre). The workers at the centre has no manners. Previously the clear coat protector was advertised as free replacement but Now they have started to impose RM 3 per surface. I went to replace the back portion of my iwatch cos the sides came out after 3 months. I brought a receipt which Stated free 2 Times for the surface charge. I asked the guy specifically whether it is free 2 Times, I showed him the receipt and he said Yes. Previously when I newly did this I was told that no original receipt needed as u can capture your receipt in your hand phone n show when needed. So I left it there for a good 4 hours cos he claims they have a lot to do. Fine. I came back n the lady now said I need to pay RM6 which I ask why. The guy now changed his story saying I need to bring my original receipt for the 2 Free surface replacement. They showed me their dissatisfaction & loudly said “if you don’t want to pay then I will pay from my own pocket”.On top of that I have replaced my iPhone X & iPhone 6plus before this & nobody inform me that I need to bring the original receipt to claim the free 2 Times. So I paid & left. This is my worst customer experience ever. If he had told me earlier that I need the original receipt I would have brought it cos I have it. Duh!”

Helpful Report

I am so sorry about your experience in Sunway Pyramid Shopping Centre, Malaysia. I’d love to further assist you, but I will need specific details like name, receipt, order number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! I look forward to hearing from you, Sincerely, Millie Bissell Customer Happiness Assistant

“Absolutely shocking customer care!! The clear coat literally fell off my phone within 2 hours, returned to have a repair and the same thing happened. I hardly use my phone so not mishandled. I was extremely dissatisfied and when asked for a refund - including sending an email with photographs..all I got offered was a replacement coat...with the stall at Braehead being over 20 miles this is NOT convenient. SO my message is: DO NOT even consider purchasing this product. POOR QUALITY. OVER PRICED. VERY POOR CUSTOMER CARE. SAVE YOUR MONEY.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Just got my brand new sony Xperia xz premium done in livingston with clear coat initially had a few problems but they did get resolved good communication and customer service 👍”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I got my daughters phone covered a year ago with clear coat. The front of the phone peeled off. I was told at the stall in Braehead that when I didn’t have the piece that came off they wouldn’t replace it. They never mentioned this when they said life time guarantee. My daughters phone is now not working- not related to protection but I feel this new phone should be covered for me when the coating was off the old phone.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Had an issue with the case. Explained the situation to the staff at Leeds Trinity and all was sorted. Cheers guys!”

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“Had my iPhone X covered with the fusion protective paid £50 they said lifetime warranty, within 3 month cover comes off Went the stall in intu Watford, they asked me to pay £12.99 to fix it again asked them it’s on life time warranty why should I pay?? Please don’t wast your money It’s useless”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Good service happy with product”

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“I went to Mobile Outfitters in Leeds Trinity Centre to get my iPhone X fully protected. I was really impressed with the customer service and how friendly the staff were. I will definitely recommend this to my friends and family in the future.”

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“Having successfully used ClearCoat products before, when I got my new phone I made a point of taking it to the Edinburgh Gyle kiosk to get covered. Unfortunately it 'bubbled' and burst in less than a month and when I went back a week or so after (earliest I could manage) to get the cover replaced the kiosk was gone! I contacted the UK Office to let them know I wasn't in a position to go to a different branch and requested a refund. They initially outright refused, insisted I had any consumer rights in the circumstances and then advised that I could only get a refund from the Gyle kiosk manager or by going to another branch. Thankfully having now publicised the problem the issue was picked up and promptly, helpfully and efficiently resolved by US Customer Services and I'm optimistic the UK division will get the appropriate feedback so that if any customers find themselves in similar situations they won't face the same problems.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

Mobile Outfitters Reviews

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