Name: Mobile Outfitters
Address: 3901B Main St, Suite 106, Philadelphia, Pennsylvania
Rating: 4.43

“Expensive and waste of money stay away!! Had both my phone and my wife's phone covered with the fusion protective covers and bumpers costing us $250 for both phones. Only two weeks in my wife dropped her phone on floorboards inside the house. The screen protector shattered in two corners and was peeling. I love how the video demonstration shows a man throwing the phone on the concrete 5 times with hardly any mark on it (what a load of S*** ) We took the phone back expecting it would be replaced and warranty especially when it is clearly stated in the warranty under peeling! However to my surprise the most disappointing part of the experience was the service we received when we returned. We were served by a young man who said let me check this for you. He quickly showed the phone to the manager Michelle who pulled down her glasses looked at the phone for one second and whispered instructions to her employee. She then pulled up her glasses glanced at my wife and looked down to continue working. The employee then told my wife this is not covered under warranty and it will cost you 50 dollars to replace. Firstly what kind of owner manager of a store would act in such a way that is rude disrespectful manner. These covers are no better than your cheap Chinese glass covers that you can buy for 15 dollars. In fact I had my last 15 dollar cover that i dropped 3 times and it had no damage at all. My advice- stay away waste of money it shatters if you drop it and as I explained the customer service was a disgrace from the manager. I must say the employee was respectful and only following Michele's instructions. I hope your consumer realises the truth behind what I believe is a scam, that the product is different to what you bang with the hammer v the product you sell. I am sure the ACCC would love to investigate further.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Easy applying and geat serivcce”

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“iPhone 8 done since it's all made out of glass was recommended by the telephone shop 3 they seem really happy with it in there phones and I have had it over a week now and really impressed”

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“This is a big scam. The screen protectors scratch and do not self heal. In addition, they do not offer any refunds even if their product is defective. I know having spoken to the 'off site manager. They may replace the screen protector but no refund is ever offered. Looks ok when first put on but scratches and marks very easily and definetly does not self heal. Would recommend all to give this brand and company a miss.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“The stickers gets scratched from day one. Extremely expensive for something with low quality. I got my money back but the guy was rude and his reply was "of course it will be scratched. It is a sticker".”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Excellent service”

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“Don’t waste your money. Peels off and makes the phone slippery. The screen just doesn’t feel good with this film on it. Really expensive mistake.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Great product.”

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“Very professional staff compared to the Gyle kiosk-staff were very informed about all products and the girl who installed my phone had years of experience and it was a perfect job. I was very impressed compared to my last experience as I was not going to continue using this service but Livingston has changed my mind about this and have now gained a loyal customer. My phone looks great. Thanks”

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“Skin for a phone no one else sold”

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“bkjolnkllkm”

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“Amazing customer service at your lakeside store went and purchased fusion full body bumpers that are truly amazing and defiantly does what it says on the tin. I purchased 4 I phone 6s/7 bumpers with fusion full body. The best thing was that this was demonstrated and installed professionally by the owner himself and can’t thank this company as my 2 daughters have dropped their phones since and it really has protected their phones”

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“Case peeled of in less than a week so they tried upgrading from a original to matt case but to see if this would be better, and then charged me an the £10 for the upgrade. I had it replaced three times and they tood me that after 14 days I would have to pay to have it refitted. After having it refitted three times I decided it was no good and did not want to have to keep travelling to the stall to get it refitted all the time. I then asked for a full refund and they said that they could not give refunds at the stall. They gave an email address for the franchise holder in the uk but no response from them. I then went to the company website and contacted them from there. I got through to the us side and they transferred me to an agent in thr uk and thenyall they could give me was a free refit which after three refits was not what I wanted they also said their policy states they cannot give a refund. I then told them that uk law states that they have to give me a refund. After this I have not heard from then since and it has been over a month and a half. Would not recommend as not fitt for purpose and poor customer service.”

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“Had my iPhone 7 done at Intu Watford was told it had a life time warranty so I paid £45 within less than three weeks it started to peel i took it back to mobile outfitters only to be told I had to pay £12 pounds to repair it i refused to pay it as they obviously didn’t do the work properly emailed mobile outfitters uk a couple of times with no reply. Terrible workmanship and customer service Do not recommend”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Great service in the UK not sure why people put false negative reviews I have used them for years and products and terms and conditions explained very clearly. Can’t praise the Uk team enough. Just purchased 4 I phone 7 fusion full body bumpers on Boxing Day. They are amazing and recommend anyone to buy this protection.”

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“After two weeks and a half top film started to peels off, on their Facebook page in their description they say that if it peels off/scratches you get free replacement, wrote to them and being told that I had to pay £12, when I pointed of their description they started to attacking me saying to go back to my country (I’m from Italy but I’ve been living in UK for more that 2 years)! Outrageous!!!! They blocked me, cannot contact me, not answering email on main website either. DON’T BUY FROM THEM!!”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Had clear coat done in the past on my phone in Leeds White Rose have gone and done two iPhones X in the full fusion in Leeds trinity really happy with it and great staff they are really friendly and professional guys”

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“Very good experience with the staff at the stall ,producs amazing and the matt improves the look of my phone , highly recommend”

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“The staff at the bullring were amazing with the apple iPhone X fussion full body. Explained the product and demonstrated with their own mobiles. I recommend definitely worth every penny 🤗😃”

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“My son bought this just over 2 weeks ago and peeling already, went to return it and they asking for more money... lifetime warranty my a***, when we called the manager he was nothing but rude and unhelpful, extremely disappointed. Don’t waste your money!!”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

Mobile Outfitters Reviews

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