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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I FELL ONCE AND IT DETECTED MY FALL AND I TOLD THE PERSON WHO CALLED THAT I WAS FINE. SHOULD I PRESS THE BUTTON ON THE COMMUNICATOR WHEN I FINISH TALKING TO YOUR PERSON?”

Posted 4 years ago

“Haven't used yet, but grateful for knowing that I can get help if needed.”

Posted 4 years ago

“Great representatives and range of equipment. Only disappointment is the fall detection device, which is quite prone to false alarms.”

Posted 5 years ago

“First, it wasn't until I committed to the purchase that I was told that the yearly rate would go up considerably after the first year. Second, I did find it a bit more complicated for my 91 year old Dad to comprehend than I was given to believe. We purchased the extra Fall Detection which although a necessary aid, also made explaining how to use the mobile device and the home device more complicated. Now Dad needed to know about 3 different devices. He is terribly worried about an unnecessary call being made by mistake. I didn't even attempt to put up the distress button at this time. Just too many things for Dad to take in all at once. My father is also very deaf, so that complicates matters. We'll see how things go as time goes by.”

Posted 5 years ago

“Can you please confirm that I am hooked up properly”

Posted 5 years ago

Hi Timmothy, We see that you have already tested your system Technical Support. If you need any further assistance, please contact us at 877-827-6207. Kind Regards, MobileHelp

Posted 4 years ago

“Have just started with Mobile Help so I haven't needed to use it for anything yet.”

Posted 5 years ago

“I have had my alert for about a month now. I feel more secure in my home with it. I am home alone & I garden & am out side a lot. So I do not feel alone now that I have the alert & can call for help if I need it.”

Posted 5 years ago

“Call center took about a minute to answer but when they did everything went smoothly. My first call and I’m pleased”

Posted 5 years ago

“Staff are very courteous, polite and caring in attitude. I appreciate not getting pressure as I decided which service was best for me.”

Posted 5 years ago

“Haven't had the system for long but have set off alarm a few times. Having pets makes it a bit difficult as they can easily set off alarm. Overall as time goes on I will become used to it and more dependent.”

Posted 5 years ago

“i gotten this for my daughter she has seizures”

Posted 5 years ago

“So far I like it okay”

Posted 5 years ago

“Mobile Help has thought of everything to help one keep safe. Seniors have Been known to have falling accidents, which is my problem due to a balance problem. It’s a nice feeling to feel safe.”

Posted 5 years ago

“My father loves this as he loves to move about all over town. More importantly I love knowing that if something happens he has the security with him all the time wherever he goes. I find it hard to believe that anyone would ignore safety.”

Posted 5 years ago

“link to life was suggested by my dr. as I live alone, I contacted about 20 different companies I had ordered on but was not happy with the customer service so sent it back and contacted Mobile help and the service was great, helped me with many questions and am very satisfied so far.”

Posted 5 years ago

“The staff was friendly and knowledgeable.”

Posted 5 years ago

“Have not been a customer long enough to really fully rate the complete service”

Posted 5 years ago

“This is a really good system. The call center seems responsive. The only reason I didn't give it 5 stars is that it would be nice if the necklace and/watch didn't require a separate box in order to be used outside of the home. To be fair, I don't think that any of the monitoring systems have this technology yet.”

Posted 5 years ago

“I guess I'm too active for the pendent it has gone off four times, if I was falling that is good. Decided to cancel it, but I'm keeping my wrist band. People at Customer Support and especially Michael in Technical help was wonderful and very patient and kind.”

Posted 5 years ago

“We got this for my mother in law because of her fear of falling. Having this she feels a little safer and with time should be able to reduce her fear even more! Thank goodness she hasn't had to use it but it is great knowing she is safer because of it!”

Posted 5 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews