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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is very touchy Ive set it off by accident several times”

Posted 5 years ago

“I purchased this for my 95 year old mother who lives in Florida, I live in California. She hasn't had an occasion to use it other than to test it. She's happy to have it and I feel better knowing she has it since I'm so far away.”

Posted 5 years ago

“Everything is going good so far.”

Posted 5 years ago

“Getting used to equipment. I worry when alarm sounds without reason. Well, I know that the system works.”

Posted 5 years ago

“So far, so good. Three false calls to you 1. bumped arm on door as leaving restaurant. 2. Fall necklace fell off my neck- magnet didn't hold. 3. Cat stepped on the main alarm as I was in bed. Ok. So let's hope I never have to use you for real. ;-)”

Posted 5 years ago

“found out my button for falling when I fell.”

Posted 5 years ago

“The problem I had is that your service agreement is a joke. Whoever would agree to your service agreement has no knowledge of business. It is like signing your life away. Probably most people don't even read your agreement. I am surprised that you are even in business with that service agreement. The rest of your system is ok. Gerald Saccane.”

Posted 5 years ago

“I feel very secure when I know I have mobile help. I wear the fall button when I go walking in the gym. I carry the control every where I go. I have one question, it is secure on a plane. I travel to Illinois a bit. I visit my my son's in QUINCY.”

Posted 5 years ago

“have not tried it when out away from home”

Posted 5 years ago

“The necklace is to sensitive I cannot bend over it sends an alarm but the bracelet works fine”

Posted 5 years ago

“A problem occurred with the unit-now in the process of resolving.”

Posted 5 years ago

“Had too many problems wearing the Fall Pendent, because it kept sending signals that I had fallen; in fact I had not. Just sitting at my computer. Pendent it too sensitive. Contacted Customer Service and they told me to only wear the Fall Pendent when I am alone. Otherwise wear the wrist pendent.”

Posted 5 years ago

“It is a great company to be connect with”

Posted 5 years ago

“Excellent help from associates”

Posted 5 years ago

“I feel much safer having Mobile Help, but my fall alert I wear is so sensitive that I trigger it very often, the last time it would not shut off without them doing it for me.”

Posted 5 years ago

“I keep getting my clothes hung on the buckle of the bracelet.”

Posted 5 years ago

“To date, no issues. Customer Service has been very responsive”

Posted 5 years ago

“Have not had this service long enough to evaluate. So far, other than being lots of trouble reminding myself to put on the devices , I trust that everything works when I need help the most.”

Posted 5 years ago

“I have been using the device for one month and feel more secure wearing it. I would like to exchange the second wrist monitor for a pendant.”

Posted 5 years ago

“Easy to set up, great instructions. It was hard to speak to a customer service rep as I had to stay on the line for over 15 minutes to finally speak to someone but once I did, it was a great help.”

Posted 5 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews