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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only had the device about 2 months, so I am still getting used to putting it on. Some days I forget and think that I don't need it around the house, but that's when I should have it on.”

Posted 1 year ago

“I've only been wearing it two weeks, but I have found that sometimes it is TOO sensitive. I get an alert if I start jogging or the other day it went off when i swung at a golf ball. Needs fine tuning.”

Posted 1 year ago

“I HAVE JUST STARTED TO USE IT. IT SEEMS GOOD BUT I FIND THE BRACELET IS TOO BIG FOR ME. CAN I RETURN IT? PILAR ARMSTRONG”

Posted 1 year ago

“It's OK. Necklace is too heavy and large.”

Posted 1 year ago

“The button is around my neck and I am pleased.”

Posted 1 year ago

“The people were great, and the equipment was great, but I had to return everything because I don't have good enough AT&T service at my home. They don't have another cell carrier they can use.”

Posted 1 year ago

“I m HAPPY I HAVE 5HIS AL3RT I FALL WALKING AND I IF,NO ONE IS THERE TO HELP I CAN REALY ON THIS BUTTON”

Posted 1 year ago

“I appreciate how the MobileHelp teams contact the list that I have provided. However, my mom’s life alert is so touchy, that she sometimes sets it off just by lifting her shirt up to go to the bathroom and she can’t hear the box when it’s calling her and trying to ask if she’s ok, so the team ends up having to go down the line of phone numbers, which is great, but I’m afraid we’re crying “wolf” and some day it’s going to be the real thing and she won’t get the help she needs. With her other Life line company that we were with, before this company, her life alert, that she wore talked to her. If there was not a problem and she could respond back to let them know she was ok. With this one, if she’s not directly by the box or doesn’t hear the box talking she can’t respond back that everything is ok. I would like to see these Life alerts (fall detection) that MobileHelp has, do the same thing. My husband works for the fire department and he said they get a lot of false calls because of Life alerts (fall detection) that are set off the same way or by people bumping them. If the people aren’t by the box to respond back and/or they don’t have a calling list, the ambulance and fire are automatically dispatched for no reason. I’m giving it a little more time to see if my mom can adjust to not setting it off when she goes to the bathroom or she bumps it by accident. If not, I think we will have to go back to her other company or find another Life alert company that has capabilities of responding back to them without being next to the box.”

Posted 1 year ago

“I think mobile help is a very good company”

Posted 1 year ago

“My husband doesn’t want to wear it. It has triggered the alarm twice when just putting it on and he could not get it to react when he pushed the button to cancel. I put it on my neck just to carry it in to the house and triggered the alarm. I was able to easily cancel the alarm, but husband has not had such good luck.”

Posted 1 year ago

“All I can say is that I like the looks of the Unit but never had to use it so I really can say very much”

Posted 1 year ago

“So far very pleased. Had no emergency yet to test if system is working.”

Posted 1 year ago

“They have been very responsive and helpful, just wish the battery was longer lasting. Having to charge every few days.”

Posted 1 year ago

“Excellent customer service, reasonable price. Response time is slightly delayed but only by a minute or so. Equipment is very user-friendly.”

Posted 1 year ago

“Good customer service. Had issue at the beginning but they made things right. I highly recommend them.”

Posted 1 year ago

“Hope I don’t need it!”

Posted 1 year ago

“Ok so far hope I don’t need it”

Posted 1 year ago

“Helps to know that in need Care will be there for me Thanks”

Posted 1 year ago

“I hate doing this.”

Posted 1 year ago

“This gives me peace of mind that my mom is safer with this device. What needs to be improved though is the sensitivity of the device. If she slightly leans forward it automatically goes off and holding the button down doesn't always stop the action.”

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews