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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a lot of positive things to say about mobile help including their sales employees, their website, and their product line. Really great! However It is amazing to me that their target audience is the elderly of which many have hearing issues But their product line does not include anything to address issues for those with hearing disabilities. I have signed up for the fall protection for my elderly parents however my father who wears hearing aids was not able to hear the customer service agent calling to check on him as we tested the system.”

Posted 3 years ago

“Have not setup (activated) MobileHelp because I have an issue with the lockbox on the front door. I do not have a regular door knob and the lockbox can easily be removed from the door handle. Until I can up with a solution I will not be using. Very sad.”

Posted 3 years ago

“Have had to use it. Have a hard time keeping it charged. Has to be charged often. Not sure if I am to keep it on or turn it on if I need it. ⁰”

Posted 3 years ago

“I was lied to by the salesperson. His name is Scott. He said the unit could be carried in a wallet. It is much too big and too thick to put in a wallet. The service seems to be ok so far. It has to be charged too often..but , at least, it alerts you when the battery is low.”

Posted 3 years ago

“I like the base unit. Their prices are good for cellular units. I don't like that I was told the wall unit was waterproof during the sales call, but when I received it the paperwork clearly states that it isn't. I don't like not being able to live test the unit. I don't feel that the test done is suficient. It certainly is not suficient to make the user feel comfortable.”

Posted 3 years ago

“My alarm has gone off twice without apparent cause. I'm grateful for the sensitivity but sorry to cause unnecessary calls. Sure wish everything could be contained in one pendant.”

Posted 3 years ago

“Don't like having to carry two devices. Have trouble with "Test" working.”

Posted 3 years ago

“medic alert equipment far superior. fall button goes off in my sleep and in the shower. not acceptable. should have chosen another provider.”

Posted 3 years ago

“Very happy! Great customer service.”

Posted 3 years ago

“I fell and it didn't go off. I was barely able to get myself up. I told my caregiver and she suggested I call and have my pendant tested. I was told to drop it and again was faulty. I suggest the drop test along with the push button test.”

Posted 3 years ago

“I cancelled my MobileHelp and returned everything 2 weeks ago! Too complicated for me.”

Posted 3 years ago

“Very friendly and made the process easy!! Thank you!!”

Posted 4 years ago

“You've been very responsive when I've tested. My fall button has gone off several times when I haven't fallen. Of course you called. But the dang thing seem overly sensitive. Another issue is the loudness of the monitor. That's a big plus at home, but if I'm out in public, I'm not so sure I'd be comfortable letting everyone around me know it's gone off. Maybe there is no answer. Better to hear you than not!”

Posted 4 years ago

“Mobile Help is a RIP off company. They sell cheap CHINESE EQUIPMENT that doesn't work. My equipment was sent pronto after payment was made,however unit #1 would not charge up. Equipment #2 was sent pronto. That charger did not charge also. Charger#3 was sent back for a full refund. Twelve days have gone by and am still arguing about my refund. I am receiving refund at my bank by means of reverse charge for my investment. I had a heart attack October 22 with stints placed. On October 24 I suffered a stroke. I ordered Mobile Help equipment on November 6. During the test of one GPS it could not not be cancelled while I was on the phone with Mobile Help control center. Oh that's a different company altogether I found out. My emergency contact to check on me before Ambulance would have been sent consisted of a text to my family at approximately 3:00am in the morning...not a phone call to come open my door instead of breaking the door to enter my house by medics. Mobile Help just wants your money. They lied to me that they made their own equipment!!!! Why does equipment have made in China stickers on every piece I bought. Oh that's just the beginning of future customers problems. If you don't purchase their repair policy after 30 days you must pay to get the equipment working. I wish they would not advertise as being #1 company. Mobile help needs help themselves for preying on poor unhealthy senior citizens. Truly. Will G.”

Posted 4 years ago

“I did you did not respond”

Posted 4 years ago

“I spoke with someone there a few days ago and he answered some questions I had. He and another person when I called back,promised to have Customer Service call me. I haven't heard from them.(The second person I talked with said they called my son's phone and not mine. I don't know if they asked for mine.)My name is Carmela Augello and my son purchased your devise for me. My pnhone number is 805-801-2325.”

Posted 4 years ago

Hi Carmela, It was a pleasure speaking to you today! We are happy to know that we resolved any concerns that you had. If you need any further assistance, please don't hesitate to contact us at 877-827-6207, Option 3. Thank you for being a valued part of the MobileHelp family! Kind Regards, MobileHelp

Posted 4 years ago

“I can't really write a review because it turns out that it wasn't right for my mother or our family. She didn't feel comfortable with the system and we as a family didn't feel that the cell phone coverage was dependable in this area. I sent the unit back 4/23/19 by UPS and received notice that your company has received the unit. I am still waiting for the refund.”

Posted 4 years ago

“I have both the in-home fall detector pendant and the mobile unit. I am very satisfied with the devices, except that the fall detector is extremely sensitive to movement. If you shorten the pendant cord as much as possible, then sleep with the pendant without fall detection, you'll be fine. The system is effective and easy to use. The information in the booklets for use of the system and testing is clear and easy to understand. Having previously used another company's system, I can tell you that this system is far superior and costs very little more.”

Posted 4 years ago

“I love the idea of Mobile Help but dislike the bright red & blue lights which keep me awake at night. Also I don't care for the "fall" button. I would like to explore other Mobile Help products. A friend of mine has a different setup. Thank you. Betty Varjavandi”

Posted 4 years ago

“I researched many companies prior to picking a company. I wanted the best for the money that provides the best service. I picked MobileHelp because of the equipment, the reputation, service provided and price. This company was tops in all categories. Since receiving the equipment and setting it up with their assistance I have been very pleased. Anyone who picks this company will be equally as satisfied as me, I am sure.”

Posted 5 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews