Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been very pleased with Mobile Help. You have been great about responding whenever my mom has pressed the button. Unfortunately, she presses it by mistake but it is really not a big deal. She’s afraid to use it because she thinks an ambulance is going to show up…I told her they call the contacts before they would send one. Overall it’s great!”

Posted 2 years ago

“I did an intensive search for medical alert devices before going with Mobile Help. I would have rated my experience as a 5 Star except for the fact that I encountered some surprise in additional cost, pricing, and time limits once I had made the choice of Mobile Help. I can say that the customer service and billing department were very helpful. It only took two conversations to clear up my issues and the final mostly cost met my expectations and more.”

Posted 2 years ago

“Everything to date has been excellent except for one feature. I strongly object to the voice indicator that my battery is getting low. For this, my rating is -O. If this should happen at a church/funeral service etc. it is VERY EMBARASSING and should not be. I was told by TechSupport that I should just turn off the monitor when I am in such a place or with others and do not want to receive this oral message. Doesn't that defeat the purpose of having a monitor? There must be another way to notify me and others. PLEASE correct this very poor way of communication. A rapidly blinking red light might be o.k. If you can make this type of device you can surely figure out how to make low battery notification much better. To date I do think you should know everyone has been helpful and courteous and I especially appreciate that everyone speaks good, clear, English. Just PLEASE PLEASE do something with your battery communication. This is a truly serious problem and I can't be the only customer who has this complaint.”

Posted 2 years ago

“I tested MobileHelp yesterday while I was in town and in the car to see if I had coverage. In the car with the windows up, there was no coverage. I was supposed to call tech support. But then I tried the test with the window down and I had coverage. But 9 times out of 10 I'm going to be in the car with the windows up whether it's summer or winter. So I need it to cover me with the windows up. I will call tech support. Just have been busy and hadn't had time. Thank you! Emma B. Stone”

Posted 2 years ago

“I like having this alarm in my house in case I fall and it will call my son to check on me J udith Valen”

Posted 2 years ago

“I have not yet had to call MobileHelp for help, but the other day all of a sudden I heard "Fall Detected, Do You Need Help?" I had neither fallen nor inadvertently pressed the button. I had changed to MobilHelp from another company because the same thing happened with them; I was asleep at the time (it was 4:20 A.M. and the mechanical voice woke me up). I think some-thing must be wrong with the equipment for this to happen???”

Posted 2 years ago

“Response time seems long”

Posted 2 years ago

“Polite customer service hope it works as well as advertised have had no chance to use yet thank God”

Posted 2 years ago

“So far I have been pleased with the product. It detected a fall as I was putting it back on its charger, so it is very sensitive. It did follow up with a question as to whether it was a fall, so that is a good feature.”

Posted 2 years ago

“I dislike the entire concept of having to wear this thing because it reminds me that I'm not a kid anymore, but that's hardly the device or the service's issue. I do feel more secure with it than I do without it, and my growing number of healthcare providers all congratulate me on having gotten it. And the process of signing up was quite simple and initializing the device was too. I took off one star because I feel the accelerometer that detects falls is just a little too sensitive. I suppose too sensitive is better than not sensitive enough, but it's annoying to hear "Fall detected!" because, among other things, I'm working at my lathe in my woodshop and the vibrations from the machine set off the alarm.”

Posted 2 years ago

“The service is great. I have a problem with my unit though. It goes off without me touching it and it doesn’t hold a charge for 24 hours which is aggravating.”

Posted 2 years ago

“i need the braceless,the neck model is not for me”

Posted 2 years ago

“MobileHelp gives my Aunt and me as a care giver confidence that if she falls she will get help. It is good that the device that she wears talks to her and with her having two hearing aids she can hear it talking.”

Posted 2 years ago

“Excellent Customer Service.”

Posted 2 years ago

“I just receive the kit yesterday but this is the second time that I have recently purchased the kit again. I was satisfied the first time and I am sure that things will be beneficial this time too.”

Posted 2 years ago

“I have a broken arm so I can’t write”

Posted 2 years ago

“Customer service was pleasant and detailed. Equipment was easy to set up, and instructions for use are simple enough for my elderly mother to understand. She likes the independence and mobility she gained from using this system. There is much room for improvement in response time during system test that is concerning should she have a real emergency.”

Posted 2 years ago

“The first time I did a test it took 8 minutes to reach someone, but the second time it was only 2 minutes. I do feel safer with this service.”

Posted 2 years ago

“I would like for the battery to last a little longer”

Posted 2 years ago

“The team of men that came to transport Mom were awesome. They did not have a wheelchair van available as ordered, but they made up for it by sending a great crew!”

Posted 2 years ago

«
1
2
...
6
7
8
9
10
»

MobileHelp is rated 4.6 based on 4,080 reviews