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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the set for my husband but once it arrived he refused to use it. There was no problem with the unit. I have been waiting over 4 weeks for the refund but with no success. I have called several times. They stated it takes 30 days for a refund. It takes less than 30 seconds to charge our credit card.”

Posted 4 years ago

“Like, I haven't had to use it so far, Praise The Lord ! So what do you want me to write ? How expensive it is ? High per month is how I rate it.”

Posted 4 years ago

“Since I haven’t had a need for your services, I don’t believe I am qualified to review it.”

Posted 4 years ago

“only criticism i can think of at the moment is the charger only works on 129 volts. car charging if i'm on a trip would be an inconvenience.”

Posted 4 years ago

“I haven't had it long enough to rate it”

Posted 4 years ago

“It's hard to rate something I haven't had to use and need to give it a test, also. So far, i have totrate in the middle. Let mw rate it again later after I have figured it out.”

Posted 4 years ago

“The gps device does not work very well. It fell off his belt on the first day of use. Think I will return that piece. Other than false alarms the main part of the system has not been tested”

Posted 4 years ago

“Someone was supposed to reach out to me after we received and set it up to confirm phone numbers and no one did.”

Posted 4 years ago

“Too soon to tell. My name is mis-spelled. Review in UK of Mobilehelp in USA?”

Posted 4 years ago

“I did you did not respond”

Posted 4 years ago

“The initial help we got from the representative was fantastic, He explained everything very well and the product came fairly quickly, We followed instructions for the set up and after being on hold for over 45 mins we hung up. We hope the system is working properly but who knows? Poor customer service phone line. Hope if my mother falls the help line is better. Feel free to give us a call cause we sure can’t get through!!”

Posted 4 years ago

“The last agent I spoke to was a big help in answering my questions. I learned that I could use and pay for only my pendant to use only at my home. I plan to send the other parts back but I still haven't received the postage paid label to send back those parts which I don't want.”

Posted 4 years ago

“Havent had to use it yet so I cant really rate it”

Posted 4 years ago

“Haven't had it long enough to see if it works for my needs. I have set off the fall putton off excellently a few times. The fall putton is very scenitive.”

Posted 4 years ago

“Not sure yet. Have not had to use it and hopefully won’t. However, would know more then.”

Posted 4 years ago

“I think the neck pendent is a little to sensitive. The mobile I still am not sure how to use. Seems like I'm always doing the wrong thing and getting a call.”

Posted 4 years ago

“I have been with Company just a short time. Not what I was hoping for. More complicated then I was hoping for. Then it could be my age. But, then again should be easier due to age. Have to carry device when out . Forgot it once. Pendant cord slips all the time and I have to adjust it all the time. I don't think I can be doing anything wrong when adjusting.”

Posted 4 years ago

“Not your happiest client”

Posted 4 years ago

“I have had a bit of difficulty understanding how it all works, especially the mobile unit. Someone called me one time and I could not talk right then. They never called back, so other than when I ordered the unit I have not spoken to anyone.”

Posted 4 years ago

“It's really hard to review at this time as I have just gotten it not too long ago Thank you”

Posted 4 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews