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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I mean no disrespect but I haven't had my device even a week yet nor have I had the need to use the service. All I can say is so far I suppose it's ok.”

Posted 5 years ago

“The people I worked with to order the items were very helpful. However, I feel the need for a tutorial as part of this process. I'm still not sure how everything works! I will call the number in your email for help in that area.”

Posted 5 years ago

Sue, We would be happy to go over your system with you and explain how everything works! We have created a ticket for Technical Support to reach out to you, you can also reach us at 877-827-6207. We look forward to speaking to you. Best Regards, MobileHelp

Posted 5 years ago

“It is far too easy to send a false alarm, the Push Button, on both pendant or wrist is far too easy to jog, it needs a safety cover, like you get on important switches on aircraft, race cars etc. The only thing that works for me is the GPS cell phone like unit, with a stout container, worn on a belt.”

Posted 5 years ago

“Customer service was very nice and helpful. I think it may be overpriced a bit for the elderly on a fixed income but overall satisfied.”

Posted 5 years ago

“The bad part about this system is having to carry the heavy power connection device with you. I can't have anymore weight in my pocketbook nor would I care to have that hanging on my body. Thumbs down for that design.”

Posted 5 years ago

“the mobile part doesn't let you know that it is charging or that it is finished charging. When I had a problem hit the button by accident could not top it. they told me 3-6 seconds to stop buz had to get on large mobile unit and could not get them to answer that. Got someone finially and they sounded a little upset that I bothered them not real happy may ent it back”

Posted 5 years ago

Norma, It was a pleasure speaking to you. We are happy to see that your issues and concerns were resolved. If you need any further assistance, please dont hesitate to contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family! Kind Regards, MobileHelp

Posted 5 years ago

“The one I have goes off at nothing at all.”

Posted 5 years ago

“After seeing your commercials I expected a 19.98 unit. I did not know you would charge 168.00for the equivalent! And no mobile help. I am in need of this service but when I find one that does what it says YOUR SERVICE WILLNO LONGER BE NEEDED,,”

Posted 5 years ago

Ruth, It was a pleasure speaking to you. We are happy we were able to resolve any pricing confusion with the plan and add-ons you had selected. If you need any further assistance, please don't hesitate to contact us at 877-827-6207. Thank you for being a valued part of the MobileHelp family! Kind Regards, MobileHelp

Posted 5 years ago

“I need instructions. I am wearing the watch. Should I be using the necklace on the power base. I would really appreciate a call so I can understand this.”

Posted 5 years ago

Katherine, It was a pleasure speaking to you! We are happy we were able to resolve any confusion regarding use of the system. If you need any further assistance, please don't hesitate to contact us at 877-827-6207. Sincerely, MobileHelp

Posted 5 years ago

“Insufficient experience to judge quality”

Posted 5 years ago

“Not really impressed, my mother has fell four times and the fall protection has yet go off.. and she pay extra just for that..”

Posted 5 years ago

Judy, It was a pleasure speaking to you yesterday. We are happy we were able to resolve your concerns regarding the fall detection pendant. If you need any further assistance, please don't hesitate to contact us at 877-827-6207. Kind Regards, MobileHelp

Posted 5 years ago

“Only wanted information but got pressured sales”

Posted 5 years ago

“I haven't had any need for services yet, so I can't make a recommendation or critique based on experience. So my 'acceptable' rating is useless.”

Posted 5 years ago

“I am not ready to use the supplies. I hope to return them as soon as possible. I am doing better; I only had one fall because my legs were weak but they are better and I am back to exercise classes.”

Posted 5 years ago

Lorraine, We are happy to hear you are feeling better! Should you need this type of service again in the future, we hope that you keep us in mind! Best regards, MobileHelp

Posted 5 years ago

“Wearing it but have not had to use it yet. Unable to give a review at this time. set up was easy & rep. talked me through that phase.”

Posted 5 years ago

“The only thing I don't really like is I have to carry the Solo every where I go outside my home. I guess that's the only way I'm covered away from home. On the whole it is OK.”

Posted 5 years ago

Karen, Thank you for your feedback. By having the 2 devices, you never have to take off your help button to charge, however, if having an all in one is something that would better suit your needs, we do have our all in one smart watch.. www.mobilehelp.com/smart. If this is something you would be interested in, please contact Customer Care at 877-827-6207, Option 4. Best Regards, MobileHelp

Posted 5 years ago

“I would like to know if I'm supposed to wear my necklace under my clothing or on top. Haven't had your service long enough to rate yet! So far, so good. Mrs. Darleen M. Hartman”

Posted 5 years ago

Darleen, Thank you for your post. You can wear the help button either/or. Whatever is most comfortable for you, whether that be outside your clothing or inside, the choice is yours! :) If you need any further assistance with this, please contact Technical Support at 877-827-6207, Option 1. Best Regards, MobileHelp

Posted 5 years ago

“JUST WISH I COULD GET MY VOICE MESSAGE STRAIGHT FROM MY WRIST OR NECK WHEN I NEED HELP”

Posted 5 years ago

Alberta, Thank you for your feedback. We do have our new all in one smart watch, www.mobilehelp.com/smart, where you can speak directly into the watch. If this is something you would be interested in, please contact Customer Care at 877-827-6207, Option 4 for more information. We look forward to speaking to you. Sincerely, MobileHelp

Posted 5 years ago

“too early”

Posted 5 years ago

“I have only been with you for a month so I have no comment at this time.”

Posted 5 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews