MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had several occasions to talk to MH tech people and they have been pleasant, helpful, and mostly knowledgeable. I bought the duo system feeling that it was best to have two communication devices. To me the base station is a backup; I carry the mobile all the time. Even with only one bar of AT&T signal strength the base station has worked properly. The mobile unit is a different story. I was originally sent a model 3 (tied to 3g network). It would only hold a charge for a few hours. MH replaced it with the newer model 4 (works with 4g networks). What a disaster! The red charging light did not work so you were never sure it was charged. There is a test button on the side which I pressed. The unit reported that the test had failed, but, unknown to me, the call went to the emergency system, calling EMT and my calling list. Within minutes an ambulance, my terrified daughter, and a neighbor showed up. Tech supports tests showed the unit would not receive any signal. One of their people admitted they had some "glitches" in the model 4. In my opinion there is a LOT of work to be done on it before it is released to any customer.These are life saving devices, not toys.. MH again replaced the unit with the model 3,which has worked properly and without problem.. Aside from operational problems with the 4 I like the model 3 best. The GPS light blinks when ever there is a connection, but only lights on the 4 when the emergency button is pressed. You don't really if there is a connection until it is needed and you hope it is there. The 3 also has a mini-usb port that allows charging from a computer when not near the charging cradle. I have stayed with MH because I think they are a good company with good people and their equipment is now all working properly. But they have a lot of work to do in preparation for the dropping of 3g in the next couple of years.”