Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,888 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“Mobiles.co.uk They are best”

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(Apple IPhone 12 Pro Max 128GB Pacific Blue) - Posted 4 years ago

“Quick delivery, good communication, great service!”

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(Google Pixel 4a 128GB Just Black) - Posted 4 years ago

“the phone came the next day and in perfect condition! Couldn't be happier!”

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(Apple IPhone 11 64GB Black Refurbished) - Posted 4 years ago

“Perfect”

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(Samsung Galaxy S20 FE 5G 128GB Cloud Navy) - Posted 4 years ago

“Really pleased with my new phone. It came the next day and works perfectly. I got a really good deal!”

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(Apple IPhone XR 64GB Black Refurbished) - Posted 4 years ago

“great service”

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(Apple IPhone 12 Pro Max 128GB Pacific Blue) - Posted 4 years ago

“I got a good deal on an iPhone 12 price-wise but Mobiles.co.uk customer service leaves a lot to be desired. I ordered my phone then got an email to say it was out of stock and I’d have to wait for new stock to come in. I phoned up to find out what was going on and eventually was told that there was stock and it could be sent out that day. Good result but inconvenient that I had to phone up. Whilst I was on the phone, the person I spoke to said that the iPhone 12 only comes with a USB-C charger lead and no charger, and that it doesn’t work with old Apple USB-A chargers. The person sold me a Belkin USB-C charger for £18, which was added to my order. My phone arrived the next day, which was good. But when I opened the box, it only came with a USB-A lead and charger! I’ve been told that to return the Belkin charger, I’d have to cancel the entire order, including returning the phone as well. So now, not only do I have another USB-A charger that I don’t need, but I’m also stuck with a USB-C charger that I can’t use because I don’t have a USB-C lead! Infuriating to say the least. I think that I have been mis-sold the Belkin charger and that it was a bit underhand of the representative to give me misleading information because I never needed it in the first place. I’m happy with my phone but everything else was a bit poor.”

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(Apple IPhone 12 64GB Black Refurbished) - Posted 4 years ago

HI Gareth, Thank you for contacting us, I am very sorry to hear about this, So we can look into what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Jim Mobiles.co.uk

Posted 4 years ago

“Fast process fast delivery”

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(Belkin 20W Power Delivery USB-C Mains Charger) - Posted 4 years ago

“Quick delivery and easy to order. I did have some difficulty on the website but called the customer support line and they helped straight away”

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(Apple IPhone SE 64GB Black) - Posted 4 years ago

“Great phone and delivered on time.”

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(Samsung Galaxy A42 5G 128GB Prism Dot White) - Posted 4 years ago

“Wow quick delivery. My second contract from mobiles.co.uk”

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(Apple IPhone 12 128GB Blue) - Posted 4 years ago

“Simple, fast, great prices. What could be better?”

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(Google Pixel 4a 5G 128GB Black) - Posted 4 years ago

“Excelent customer service”

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(Apple IPhone 12 64GB White) - Posted 4 years ago

“Very easy service. Next day delivery. Best price.”

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(Apple IPhone 12 Pro 128GB Pacific Blue) - Posted 4 years ago

“Excellent.”

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Posted 4 years ago

“Friendly helpful staff. Quick to answer calls. That's all you need.”

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(Apple IPhone XR 64GB Blue) - Posted 4 years ago

“Very efficient next day delivery and everything went smoothly including number porting Thanks!”

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(Apple IPhone 12 64GB Blue) - Posted 4 years ago

“Online ordering process very simple. I called as well to purchase some discounted accessories and to learn how to ‘double port’ a PAC code... so that I could stay with my existing network whilst taking advantage of a very good deal at Mobiles.co.uk. The agent was very helpful. Everything happened as promised regarding next day delivery.”

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(Apple IPhone 12 Mini 64GB Black) - Posted 4 years ago

“Quick and easy process to place order. Great service, took less than 24 hours from when I placed my order to receiving it next day.”

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(Motorola Moto G9 Power 128GB Jasper Grey) - Posted 4 years ago

“Found the best deal (better than offered by the network directly) for the phone I wanted and it was delivered next day!”

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(Google Pixel 5 5G 128GB Just Black) - Posted 4 years ago

Mobiles.co.uk is rated 4.7 based on 37,888 reviews