Moda Furnishings UK Reviews

Name: Moda Furnishings UK
Rating: 4.78

4.8 Rating 4,353 Reviews

96 %

of reviewers recommend Moda Furnishings UK

Company Reviews

Questions

Metrics

4.8

Based on 4,353 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 355 9089

Location:

Riverpark Road, ,
M40 2XP

Write Your review

Tell us how Moda Furnishings UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery people were fantastic, very polite, friendly and helpful.”

Helpful Report

Posted 3 years ago

Good afternoon, It's great to see your review, we are very pleased to hear your kind feedback! Kind regards Robyn @ Moda

Posted 3 years ago

“I had a problem 'Talked to customer services about the requirement and product. They forgot to mention that the feature did not come with a water reservoir.' We have talked the problem through, Moda has explained elements of the design, changes they have put in place to their processes, procedures to stop this from reoccurring. I am impressed with Moda in how they have supported and followed up on this order to ensure I am happy with the final outcome. I would purchase from Moda Furnishings again.”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for your review, I have tried to call you today to discuss your order further but have been unable to get through so I will try again later. Kind regards Robyn @ Moda

Posted 3 years ago

“Very happy with service”

Helpful Report

Posted 3 years ago

Hello, It is great to hear you are delighted with the service received from all the team at Moda. Enjoy your new, luxury furniture! Joe @ Moda

Posted 3 years ago

“Matt and Pip were fantastic! They gave us a warm welcome and were happy to to give me and my wife in-depth information on all available product. Helping us to make a decision :) very happy customers! PS you could give them a heating it was freezing the the warehouse”

Helpful Report

Posted 3 years ago

Hi TJK, I will be sure to pass this on to Matt and Pip, and it is great to hear that they were so knowledgeable and gave such great service! Joe K @ Moda

Posted 3 years ago

“Great service from Matt, Pip & Gary - I came in with loads of questions & they gave me great advice. I’ll definitely be back soon”

Helpful Report

Posted 3 years ago

Hi Leanne, Thank you for leaving us a 5* review. I will be sure to pass on this amazing feedback to the team! I hope you enjoy your new, luxury Moda furniture. Joe K @ Moda

Posted 3 years ago

“Fantastic service from Pip and Matt at Moda. Thanks guys really appreciate your help today.”

Helpful Report

Posted 3 years ago

Hi Cliff, It is great to hear you received fantastic service from the team here at Moda! Thank you for taking the time to leave a review. Joe K @ Moda

Posted 3 years ago

“Great service from Matt,Pip & Gary - I came in with lots of questions about a few items and they were really helpful. Will definitely return soon”

Helpful Report

Posted 3 years ago

“Has been a good journey from purchase to delivery , having been kept informed of delays due to unforseen circumsances, and delivery guys Louis & Anthony were friendly and professional.”

Helpful Report

Posted 3 years ago

Hi Steve, Thank you for taking the time to leave a review. It is great to hear you had such a positive journey ordering with us, and receiving your luxury furniture! Joe K @ Moda

Posted 3 years ago

“Very helpful and efficient staff. Thank you Leon & Nyle 🙌🙌”

Helpful Report

Posted 3 years ago

Hi Jill, I will be sure to pass this great feedback on to Leon and Nyle and thank you for the feedback on the fantastic service you received from us. Joe K @ Moda

Posted 3 years ago

“Whilst it was disappointing that the table top I bought earlier this year had developed a fault, I can't fault the service I received. Moda quickly organised the fitting of a replacement table top and the switch was scheduled only a couple of days later. Leon and Nyle arrived promptly, did the switch really quickly and took all the packaging away! Friendly guys and did a great job. Thanks Moda”

Helpful Report

Posted 3 years ago

Hi Mark, Our industry leading, 7 year warranty means you have peace of mind on the rare occasion things do not go as planned. It is great to hear our dedicated team were able to assist with this quickly and efficiently and you are enjoying your new, luxury furniture from us. Joe K @ Moda

Posted 3 years ago

“Very helpful and efficient staff. Thank you Leon & Nyle 🙌🙌”

Helpful Report

Posted 3 years ago

“Excellent speedy service, good communication throughout. Leon and Nyle messaged the night before to let us know what time the delivery would be. The corner sofa, armchair and coffee table unit we ordered looks great, really pleased with it!”

Helpful Report

Posted 3 years ago

Hi Kathryn, It is great to hear you are so pleased with your furniture and that our dedicated delivery team delivered such great service. Joe K @ Moda

Posted 3 years ago

“Delivery drivers - Leon and Nyle - we’re very helpful and friendly. We did have an issue with the item - a few scuffs and marks on it - but Lisa in Customer Services resolved to my satisfaction promptly without any issue. Would recommend and would shop with them again.”

Helpful Report

Posted 3 years ago

Hi Emma, I am glad Lisa was able to resolve this for you quickly and efficiently and the whole Moda team delivered such excellent customer service. Enjoy your new, luxury furniture! Joe K @ Moda

Posted 3 years ago

“I can’t recommend Moda, Leon and Nyle highly enough. They are absolutely brilliant so happy with the service.”

Helpful Report

Posted 3 years ago

Hi Nicola, Wow, such amazing feedback, thank you. I am glad you received such great service and are so happy with your Moda experience. Enjoy your new furniture! Joe K @ Moda

Posted 3 years ago

“Excellent prompt service”

Helpful Report

Posted 3 years ago

Hi Vanessa, Thank you for leaving us a 5* review. It is great to hear you received such excellent and prompt service from us here at Moda! Joe K @ Moda

Posted 3 years ago

“Great guys very helpful kept us informed of their progress many thanks”

Helpful Report

Posted 3 years ago

Hi Colin, I will be sure to pass this on to the whole Moda team, who delivered such fantastic customer service. Have a great day! Joe K @ Moda

Posted 3 years ago

“Visited the showroom in Cheltenham and the salesman was really helpful. The furniture we ordered arrived quickly and is of great quality. There were two very small problems which were rectified quickly and easily. We recently added a storage box for our cushions which arrived on the time and day specified and the two delivery drivers, Rob & John, were so helpful carrying it down steps in the garden to exactly where we needed it to be and saving me from doing so with a recently broken foot! I highly recommend this company, their products and staff.”

Helpful Report

Posted 3 years ago

Hello, It is great to hear our in house delivery team went the extra mile in order to provide such great service to you. Thank you for taking the time to leave us a review and enjoy your new furniture. Joe K @ Moda

Posted 3 years ago

“It’s been an absolute pleasure dealing with Moda, every team member we’ve spoken to has been friendly efficient and helpful, especially Louis and Anthony our delivery team. Whilst we had minor issue with a couple of items they were dealt with professionally and to our complete satisfaction. I’d definitely recommend this company and products.”

Helpful Report

Posted 3 years ago

Hello, It is so great to hear that you would recommend us and that the service received was friendly, efficient and helpful. Enjoy your new, luxury furniture! Joe K @ Moda

Posted 3 years ago

“Quick response to my query.”

Helpful Report

Posted 3 years ago

Hi Sharon, Our dedicated and friendly customer service and sales teams are always on hand to assist with any queries you may have. Thank you for leaving us a 5* review! Joe K @ Moda

Posted 3 years ago

“easy to use website. only just placed order so can not say for goods ordered.”

Helpful Report

Posted 3 years ago

Hi Michelle, It is great to hear you enjoyed our newly designed and modern website when viewing our products and placing your order. Thank you for taking the time to leave us a 5* review! Joe K @ Moda

Posted 3 years ago

Moda Furnishings UK is rated 4.8 based on 4,353 reviews