“I CANT EVEN USE THE HEADSET! I JUST GOT IT IN THE MAIL TODAY, AND WHEN I WENT LOOKING FOR THE MOBILE APP, BOTH ON MY PHONE AND PC, GOOGLE PLAY STORE TELLS ME MY PHONE IS NOT A SUPPORTED DEVICE. THANK YOU VERY MUCH (INCREDIBLY SARCASTIC TONE) FOR NOT DISPLAYING THIS TYPE OF INFORMATION ON YOUR WEBSITE ABOUT MOBILE PHONE SUPPORT. IM GLAD I WASTED HUNDREDS OF DOLLARS FOR A DEVICE I CANT USE.”
“Did not loose any wait! Support was a real struggle, lots of headaches. Spend that much money, when I wanted to return the item, it was not acceptable to them, all they did keep encouraging you to keep, trying until you reached the deadline for a refund. Please whatever you do, don’t waste your money in this item.”
Posted 5 months ago
Hi Maria, I'm sorry that you were unhappy with your Modius experience. However I feel your review is unfair as we do our best to provide a very high level of support to our customers. Upon reviewing your correspondence with us, each of your messages had been responded to within a matter of hours.
The headset does need to be used consistently over a period of time in order to see results.
You mention that we encourage customers to keep trying until after the return deadline has passed. This is incorrect, and in your case, your first mention of wishing to return your headset was one month after your 90-day return period had expired. At that time, we had encouraged you to try using the headset consistently and to start again at a lower level in order to mitigate the chance of headaches that you'd mentioned. Please reach out to us again if you would like any assistance with getting back to using your headset.
I am livid to hear the company is illegally misleading customers on their legal right of a repair or replacement or even a refund on faulty goods
Not once have I seen the firm advice customers of the section 75 law
The seller must offer the customer a FREE repair replacement or refund if a manufacturer fault is found,
Well a independent report maybe required (once the manufacturer report confirms manufacturer fault and not malicious damage ) the seller must arrange 1 of the resolution above
The buyer does NOT have to pay for repair or extra warranty under section 75 law
It's not between the customers and credit company,
but the buyer and seller ,
Only if the seller refuses,
Then the customer can raise it with the financial underwriters if credit agreement ,
credit card firm they paid with .
Then when you win your case , the company will have to not just refund for the item , ( item ust be proven to be returned before anything happened , ps record and take photos before you send it to cover yourself )
but pay the underwriters/credit card firm , their fees too as they will chase it for you via their legal department.
At no cost to customers
(Paid by debt card? you still have rights but not same as s75 law and could still be entitled to refund etc )
This law also works if you buying items on your credit card and gifting the item to loved ones as long as card holder or financial agreement is in the name of the complainant reporting the s75 breech
It also covers items not as described
You can speak to which legal for advice
For around £30 a year they will help you with unlimited legal letters to resolve issues
As well, they will log companies, who do not comply with law ! Which clearly is not good for business, when official agencies such as trading standards via cab and which legal and ico , find out firms are misleading customers
Rule of thumb to protect yourself in future with s75
If you buying goods over £100 with cash , stop! , use a credit agreement/credit card (don't have 1 , ask somebody to do it for u and pay the card bk with cash soon as its shown payment gone through , just for 6year protection in England or 5 in Scotland , protection ),
Not just this but any item over £100
Also if u got a free phone with your contract , that's covered too. As it's a package deal
From a trader , also covered!!!!
Your bank can help or cab can help for free advice
Dont be caught out by firms trying to sell extra warranty amd charge fees you domt need to for manufacturer fault”
Posted 6 months ago
Hi K, I'm sorry if you have had an issue with a Modius headset. However, I can confirm that we DO provide a free repair if you have purchased the headset from our site and it is within the 1 year warranty period. If you have any queries, please email firstname.lastname@example.org with your order number and we will be happy to help you. Many thanks, Team Modius.
“Ear infection and agonising ear ache after using Modius behind ear for about a month. Anyone else experienced this? Antibiotic and ear spray has cured it but it's made me reluctant to continue use. Annie”
Posted 10 months ago
Thank you for your review Annie, we are sorry to hear that you have experienced an ear infection recently. This is the first time we have had a user report an infection like this. It's most likely that this has been a coincidence with your Modius usage, as there's no reason how the headset could cause an ear infection. The electrode pads shouldn't be uncomfortable so if you can contact us at email@example.com we will be able to offer some advice and make sure your pads are placed correctly to avoid any unnecessary ear ache. Best regards, Team Modius :-)
“Been using the modius for little over 2 months, it's helped me a great deal, I was addicted to sugar all day I would be munching on biscuits, cake ect. I have now cut all my sugar intake completely out.. I've lost a dress size. It's slowly but surely coming off, and that's fine with me because I know it will stay off.. I've also halved my food intake also. So I'm eating in big meal a day. Then myb a sandwich if I'm hungry later which is rarely.. So thumbs up!!”
Posted 1 year ago
Hi Angela, thanks for taking the time to post your review. Massive congratulations on your weight loss so far, you must feel great! We're delighted to hear you are enjoying your Modius headset and experiencing the benefits of reduced sugar cravings and being more in control of your eating patterns. Keep up the good work! We look forward to hearing from you as you continue on your weight loss journey.
“Although I approached Modius somewhat doubtfully at the behest of my wife, I must say that the results have been remarkable. At first we did not lose pounds but rather our fat started to melt away - to our surprise, our double chins and tummies have disappeared. We have gone "lean"!
Not only have I lost weight effortlessly, but I sleep better and have more energy - I now virtually sprint up and down the stairs in our three-story house. We have recommended Modius to our family and friends, and purchased an additional Modius so we each have our own headset now.”
Posted 1 year ago
Hi Peter, we are delighted to hear that you took your wife's advice and started on your Modius journey! Congratulations so far! Great to hear you have noticed such a change in your body and the benefit of improved sleep is a great ‘side effect’. The added bonus of living in a 3 story house, you will definitely get your daily steps in. Many thanks for your review and we wish you well for continued success with your Modius.
“I haven't used it in a while. Two reasons: First, pad frustration. I hated getting the message to "check pads" for no apparent reason.
Also, it was touted to help lose weight, without changing your life. The device wanted us to use it, along w diet and exercise. Diet and exercise alone would lose weight, why would I need the Modius?”
Posted 1 year ago
Hi Evaun, some people are fortunate and they find that Modius works without making any other changes, but not everyone unfortunately. The headset really comes into its own for those who struggle with sticking to a diet or weight loss regime, as they find it helps them stay on track and makes the whole process easier, so they can achieve long term success than through previous efforts without adding Modius into the mix.
Sorry you're finding the pads frustrating. Make sure you take time to prep the skin first, and contact our team for other tips to avoid getting this error coming up. Best wishes, Team Modius.
“Modius worked me through a weight loss plateau that no other system could break through in three years of trying. In one hundred days I lost 15.4 pounds. I lost all cravings and felt full eating smaller portions of food. I am a happy user of Modius.”
Posted 1 year ago
Great result Lawrence - well done! Thanks for your review and we wish you ongoing success. :-)
“I have been using my Modius for a long time. I was one of the early adopters. I like it and use it frequently. I felt a little discouraged at first, it was really marketed as a weight loss product which I do not believe it is. It helps mildly curb cravings but it doesn't make you lose weight. It is a great addition to a weight loss regimen or healthy diet and exercise. It has helped me with sleep better and I feel like it has helped with my stress levels. I think it is a highly beneficial product, just not marketed correctly.”
Posted 1 year ago
Hi Alyssa, thank you for your review, we are delighted that you have found Modius to be beneficial to your sleep, reducing your stress levels and curbing your cravings. We are sorry to hear that you have not lost any weight yet, we agree that using Modius in conjunction with healthier eating and increased exercise will assist users in getting the best results. We do hope that you continue to enjoy using your Modius! Best regards, Team Modius :-)
“This product is junk I lost some weight using it I purchased it in Feb 2018 I started using it in June 2018 It stopped working in March 2019 contacted the company the one year warranty ran out in Feb 2019 so If I want It fixed I have to pay for the repair they think the wires that hold the pads are bad I used it 9 months the way they suggested for what the modias cost I would think I should have been able to use it for at least 5 years with no problems I have lost 10 pounds since it broke and am still losing weight without the modias that is why I say It is JUNK DO NO BUY IT!!!!!!!!”
“I had a lot of trouble with modius and the team was always very helpful. Lately I see that they will replace a modius if it is defective but they will not give you full warranty on the replacement. That is total bullcrap. My modius will only go up to 7 without giving me error messages. Once I put it to 8 it starts to tell me to check the pads. Apparently I am dealing with a defective modius. Their original warranty isn't so great either. Once you're past 6 months, they'll fix it but you pay. I'm considering a class-action lawsuit against them because if this isn't an adhesion contract, nothing is. I'm not paying for them to fix something that broke less than a year after getting it, and I sure am not accepting a replacement where I don't get a full warranty on the replacement. Rubbish!”
Posted 1 year ago
Hi, we're really sorry to hear you're not happy with the Modius warranty. All headset purchases include a 1-year warranty, and as outlined in the Terms & Conditions on our website, if we replace a headset during this time the warranty period does not get extended. We're unsure what you mean when you say 'past 6 months, they'll fix it but you pay', as we are more than happy to arrange collection for warranty repairs anytime within the 1 year warranty period from date of purchase, and there is no charge for repairs covered under warranty.
“Excellent Product...!Extremely Easy to use (and easy to forget since it’s painless). “It gives you daily reminders so you never miss a session”. Very Lightweight...! Very Comfortable...! I purchased 2 for myself (I always buy a back up if it’s Excellent) and a 3rd for my dad”
Posted 1 year ago
Great to hear you're loving the experience and it's keeping you on track! Many thanks for taking the time to review and we wish you and your dad all the best with your Modius headsets. :-)
“I felt I had to use Modius for a continued period of time 4-6 months before saw any impact . My results were that it reduced abdominal weight though didn’t stop my cravings. I suffer from headaches normally and can’t use modius when I have one as it makes it worse. Hope these comments are useful”
Posted 1 year ago
Great to see that Modius is working for you, for some people it works faster than others, but we appreciate you sticking with it and we wish you all the best along your continued journey with Modius!
Best Wishes, Team Modius :-)
“This device is incredible. It's a slow but very effective burn, and you need to use it consistently over time to get the benefit of it, but the benefit is well worth the wait.
I'm 49, female, caucasian, and peri-menopausal. My weight has been creeping up over the last few years, as my hormones change and cause my body to hang on to fat. In the last three months of 2017 menopausal symptoms really kicked in, and my weight shot up about 10lbs (5kgs.)
I came into 2018 on the cusp of being medically overweight, which is not a good place to be either health-wise, or for the sake of your self-esteem. Usually women of my age find it impossible to lose weight, but not with modius. I have used it pretty much every day for 9 months, and from a starting point of 68.5kgs/151lb I am now 62.5kg/137lb and the numbers are still going down. My ideal weight is 60-61kgs, and it is now within my reach, thanks to Modius. My BMI is in the middle of the normal range, my body fat is going down, and I am back to a dress size that makes me happy. (I have also been doing intermittent fasting, which helps, but Modius did the lions share of the work for my weight and fat loss journey.)
Massive thanks to all at Neurovalens for creating this device. You have changed my life.”
Posted 1 year ago
Hi Bellis, thanks so much for your review and congratulations on what you've achieved. You seem to really 'get' the essence of Modius and how it can help you reach your goals at a steady rate. We're delighted that the headset is helping despite the difficulties that the menopause presents.
Best wishes, Team Modius.
“Use the headset regularly and have found some benefits to using it, my metabolism appears to have self corrected and functioning again, along with the added benefit that it has alleviated my psorasis and i'm virtually clear of it.
Only two downsides from my perspective are:
1. The comfort pads on the unit kept slipping around as the adhesive used was not strong enough - I fixed that with getting some double sided tape and re-vamped the pads and no more slipping.
2. I use the unit at 10 but do not feel any pulses most of the time, so at times wonder if the unit is working, it would be good if either the stimulation pulse could be increased or the App has a facility to advise that the unit is functioning correctly.
Really like the unit.
Many Thanks Modius”
Posted 1 year ago
Hi Steve, we're delighted to hear that you feel benefits to your metabolism - and also the positive impact on your psoriasis!
If you're having issues with the pads not adhering to your skin, you may wish to try some conductive gel, as this should help (if you contact our Customer Care team, we'll be able to give you further info).
Re. the stimulation, it's normal to feel the sensation more at the start of a session than at the end, as the body becomes used to the feeling. You've probably noticed that some sessions you'll feel the sensation more than others too - this is all perfectly normal.
Thanks for your review and we wish you continued success with your Modius.