“I placed my order around July 27. After many weeks of not having received the order I reached out to them. They told me to be patient and they will get it out as soon as possible. Then I received an email stating the ordere was delivered on Aug 27 but it was NOT! Finally on Sept 2 the package showed up. I was pleased with the products but probably will not order from them again due to the delay in delivery.”
“I bought 2 dresses from them that were see through, so I went through the exchange process, and used their label. Many weeks later I still did not receive my exchanged items. I contacted them and they claimed that they had no record of it and asked me to screen shot the return info to them, of which I did. They responded with an email to me of the items I returned for the exchange and the new items I had picked out. I am in the hole approximately $77 and it has been 3 months and no further response from them and my new items never came. BEWARE of this company!”
“I used to buy most of my tops at DressBarn, until they closed all their stores. I found their online materials not to my liking. This is the 3rd time I've ordered from Modlily, and I've been very satisfied with the the whole process! The cut, materials used, and pricing are all very good!”
“BUYER BEWARE! Believe other’s reviews. They take forever to send you your order. Even though they advertise free returns they charge you shipping and will credit only a fraction of what you paid. Their clothing is not well made—hanging threads, cheap material. Save yourself the headache. Buy elsewhere.”
“Bathing suits are very poorly made, and the material is terrible. I never wore the two I ordered and returned them promptly. After numerous chats, they are refunding back to my original credit card, minus $20 after being told I would get everything back except label fee. I will NEVER order from Modlily again!”
“Negative 1 if I could. I never received the items, even after they offered to resend them. They showed it being delivered twice with both the tracking numbers, which must have been fake since I was home both days. Thankfully my credit card company just refunded my money.”
“Sent me defective merchandise and a bathing top that was too small. I sent them pictures of both. They sent me a label to use. Mailed them on June 27th they received on june 30th. I have not received anything. I had bought a bathing suit a year ago and they are trying to say it was that one and too late to send it back. I told them that suit was hanging in my closet as I am writing to them. Their mad because i put a review on trustpilot.
So DO NOT TRUST MODLILY!!”
“Everything!!! I ordered 4 bikinis in July I received 1 nothing since then apparently my order is still been processed asked for my money back absolutely nothing I needed the bikinis for my holiday it's so disappointing I will NOT order from your company again still waiting my refund”
“I ordered a swim suit 3 weeks prior to the date I needed it for the swim party. I figured it would be plenty of time to exchange it if needed. It showed up the day before the party. Didn’t fit the way I hoped… no time to exchange. Was given two different dates for delivery… didn’t arrive on either date. To me, that lacks integrity. I will not order from this company again. Not worth the wait.”
“I wished I would have checked the reviews sooner. I order a bathing suit 34 days ago I still haven't received it. I order it for vacation, allowing time for it to be delivered. I have returned from vacation, still no bathing suit.”
“The size I ordered did not fit, sent it back for a smaller size. The 2nd bathing suit did not hold my stomach in. I went to return for a refund & they said I already did one return & WOULD NOT REFUND MY MONEY!! Great customer service NOT!”
“I have tried 3 times to order a bathing suit and gave all the proper documentation. When you asked for my photo...that was it. You have lost an excellent customer. I will continue to order bathingsuits from CupShe. They know how to treat their customers.”
