motorlend.co.uk (previously i3.finance driven by motor.market) Reviews

Name: motorlend.co.uk (previously i3.finance driven by motor.market)
Address: The Old Garage, Genn Lane, Barnsley, Bradford
Rating: 4.71

4.7 Rating 842 Reviews

94 %

of reviewers recommend motorlend.co.uk (previously i3.finance driven by motor.market)

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Metrics

4.7

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 371 9355

Email:

after-sales@i3.finance

Location:

The Old Garage,
Genn Lane,
Barnsley
Bradford
s70 6tf

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motorlend.co.uk (previously i3.finance driven by motor.market) 5 star review on 11th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple and straight forward, excellent service.”

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Posted 2 years ago

“Best service”

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Posted 2 years ago

“Claire was great kept me updated through the whole process made sure everything was perfect to be honest everyone I spoke with was amazing all so helpfull and polite I would deffo recommend them also Mt new car looked amazing .”

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Posted 2 years ago

“Brilliant service from start to finish ! Would highly recommend”

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Posted 2 years ago

“Getting a new car was a smooth and well organised experience. No problems at all and I was able to drive it within days. Many thanks to Claire and Shannon, who were helping me through the whole process. Well done ladies! Great communication and profesionality! Would highly recommend!”

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Posted 2 years ago

“Very good advice and service. Strongly recommended.”

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Posted 2 years ago

“Had no problems kept informed from start to finish”

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Posted 2 years ago

“Only just received vehicle and on first impressions it is lovely. Drives lovely. Cold weather is making it take it's time to start. Like I said, only just got it so time will tell. There were a few issues that needed resolving but Hasan hopefully will be deal with it on agreed time scale. As all HP agreements, price is always above showroom prices but overall good service.”

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Posted 2 years ago

“Well i3 finance was pretty quick with a decision and was able to communicate through text message as I work nights so that was pretty handy also car arrived on time overall a great service”

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Posted 2 years ago

“I got a car; the application process was good and I was happy. I left a positive review. A week into having the car it wouldn’t start and I got the RAC out. They discovered the battery was completely knackered and that there was an issue with the thermostat. I spoke to i3, a few days later they collected to video to return it to the dealer for repairs. I had to chase up the collection and the returns. Nobody kept me informed. Another week later it was returned to me. A sub par battery was used and I raised some issues about the car with the “complaints team”. I was expecting a call back but not yet had one. A week on from the vehicle being returned the engine management light has come back on, which indicates to me the necessary repairs weren’t done. I was advised that I can be assured they won’t be using that particular dealer again! That doesn’t help me paying a premium rate on a finance deal and having no use of my car for almost 3 weeks of the 5 I’ve had it. Not to mention the expense of taxis and favours whilst my car’s not in use. I’m disgusted with how my case is being handled and I’m now ready to escalate the issue or just terminate my agreement.”

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Posted 2 years ago

“Very helpful people and I did receive my car but I was told 3 different arrival dates and never came till the latest date”

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Posted 2 years ago

“I had an outstanding complaint due to a fault with the car and Donna owned it from start to finish and clearly put a lot of work into resolving it fully. Very happy with the service.”

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Posted 2 years ago

“Great service from 1st call to handover, kept informed every step of the way in the purchase process by Hasan. Would unreservedly purchase again. Thank you.”

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Posted 2 years ago

“Hi was very happy are good there were Donna was very helpful and sort the car very quickly and keep me updated all the with though I like to thank Donna for the help she give me with the car”

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Posted 2 years ago

“Very good service. Thank you Arkin.”

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Posted 2 years ago

“It was very professional overall, thanks for helping me get a nice car . Gyula Zsoldos.”

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Posted 2 years ago

“Great service fast and friendly. Accommodated me with delivery due to holiday commitments. Totally recommend them.”

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Posted 2 years ago

“I was happy when I got the car”

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Posted 2 years ago

“Absolute excellent service from i3 finance and Claire from the after sales team….. always happy to answer any questions I may of had and was full of information tht I needed. Claire, thank u very much.”

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Posted 2 years ago

“I write with profound humility to express my sincere appreciation for the excellent customer service provided by the company especially Arkin. My car was delivered as promised and the only issue I have is the exhaust. I will recommend this company to my entire family & friend list based on high quality services delivered by their staff. Everything about them is authentic and they’re reliable in terms of providing relevant informations to their customers. I do appreciate your customer service skills & effective communication. Thank You. HK”

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Posted 2 years ago

motorlend.co.uk (previously i3.finance driven by motor.market) is rated 4.7 based on 842 reviews