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Mountain Warehouse Reviews

2.4 Rating 358 Reviews

33 %

of reviewers recommend Mountain Warehouse

Company Reviews

2.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 5 star review on 24th December 2022

Christine Parkes

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 26th March 2022

22

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good clothing, extremely good quality coats and good delivery times and keeping you informed of the delivery process.”

Posted 5 years ago

“Love the quality of everything I have ordered from a Mountain Warehouse so far and delivery has always been about 2 days so can’t complain about that .I have found tho that their footwear is small we always have to go 1 size up but they do a no hassle return service so all good .”

Posted 5 years ago

“Item arrived very quickly and was as described”

Posted 5 years ago

“Excellent customer Service. The staff at Freeport were brilliant. The guy that served me could not have been more pleasant and helpful.It's a long time since I've come across customer service at this level. I went to collect an order and also make an exchange. My expectations were definately exceeded. Thank you :-). I would definately recommend. The items we ordered were great too, good quality and a good price. Delivery speedy and good communicatuon.”

Posted 5 years ago

“Their sales always of excellent value and free 5 day delivery.”

Posted 5 years ago

“Excellent quality product that ive bought as gifts for most of my family.”

Posted 5 years ago

“Mountain Warehouse Backpacker 3 tent Excellent price with great service & a speedy delivery. It was also just in time for last weekend's Thunderstorms, which tends to test the waterproofing pretty well & the 2000HH Flysheet had no leakage whatsoever. Not sure if it would handle the 70-80mph Winter winds on Norwegian Mountainsides as well as my Force 8 Bivvy when Whitewater Kayaking, but seeing as i didn't buy it for that purpose, i'm well chuffed with it. Cheers. PS..... I'm 6'2" tall & had no problems with its size at all, even with the Missus in there with me. Plenty of room for 2.”

Posted 5 years ago

“I had a query regarding walking boots.My query has handled efficiently and professionally by Sharon,manager of the Horsham branch.”

Posted 5 years ago

“Really high quality merino wool top purchased at a bargain price - really comfy for a snowy hike in the Lakes”

Posted 6 years ago

“Good prices & service . They had a mishap with next day delivery & it took 2days to get to me but I had left for Europe so they refunded my money & let me keep the goods. Very fair I think & so I have purchased more gear from them .”

Posted 6 years ago

“Fun and helpful staff with nice sense of humour. Went out of their way to help me even though I had made an error”

Posted 6 years ago

“Great customer service . Love the gear they sell and especially the softshell jackets. Spot on”

Posted 6 years ago

“They sell products of great quality at a very competitive prices (while they have big sales that reduce their prices even more).”

Posted 6 years ago

“Quick delivery and quality product.”

Posted 6 years ago

“Excellent value for money and good quality items”

Posted 6 years ago

“Wide range of products and really helpful customer service assistants”

Posted 6 years ago

“Excellent quick service and fantastic boots. Really pleased with them.”

Posted 6 years ago

“Fabulous clothes great quality and super prices”

Posted 6 years ago

“Very good quality clothes and footware for all seasons. Always receive very good customer service in both my two local stores.”

Posted 6 years ago

“I bought boots and other outdoor clothes in an online sale. The items were very favourably priced. They all arrived promptly, securely packed but without excessive packing, were exactly what I was expecting, and have worn very well.”

Posted 6 years ago

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Mountain Warehouse is rated 2.4 based on 358 reviews