“I have been a fairly regular customer for the past few years.
I have been very happy with the experience of buying, selling and trading. I have found Customer service/care to be excellent and a genuine feeling that you are a valued customer. There has been the odd occaision where kit that was supplied was faulty but the matters were resolved quickly without fuss. The team were very understanding. All in all I have no hesitation in recommending this merchant. I will continue to be a customer in the future.”
“Couldn’t be happier. Got great prices for the gear I traded in, and paid very reasonable prices for what I bought. Even before taking into account the inevitable drama of dealing with that auction site, the whole process was no more expensive and much much faster.”
“I have used MPB for quite a few years now and have made many purchases, I have also traded in some of my unwanted gear. Purchase prices are always some of the best on the used market and the trade ins are always super fair. Service is always very efficient and communication is really good. I would 100% recommend.”
“Great company to deal with. Quick and prompt sales or trade service. Very professional and fair service and no cost to the customer. Definitely would recommend them to anyone.”
“I have used MPB for years and have bought and sold with them. Turn around of gear is very quick and offers an easy way to trade up or sell gear. I will use them again in the future, no doubt.”
“I love that when i am looking at an item I can see pictures of what I am looking as and not relying on the condition judgement of the website. I have ordered from MPB a few times and one order took almost a week before it shipped out and the rest have been quick and i have had then within a few days.”
“Hi Dana,
Thanks for your message. I’ve spoken directly with FedEx, and they’ve confirmed that the only party who can file a lost item claim is the shipper, unless the recipient has the account number — which I don’t.
They also confirmed that the “Dispute Delivery” form is not sufficient for a lost item claim and that MPB must file the formal claim.
At this point, I feel completely stuck and unsupported. As the merchant and shipper, MPB is responsible for ensuring the product is delivered or refunded, and I kindly ask that you escalate this matter immediately. I would like a resolution or confirmation that MPB is initiating a claim on my behalf.
Please let me know how you intend to proceed. I really hope we can resolve this quickly and fairly.
Best,
Summer Twist”
