“Sent in a Canon Camera with Orginal strap, and lens, along with charger, battery, 2 x Compact Flash Cards, original manual, original software installation disc, original USB cable loom. Arrived at MPB on 16th April. Still hadn't been processed by 30th April. Was only processed when I chased them up - they quoted £90 less than promised due to the charging condition of the battery - this was too much of a reduction so I asked them to return the trade in and cancel the deal. On 3rd May I received back the camera with strap, the lens, the battery and charger. I did not receive back the Compact Flash cards, the manual, the installation disc or the cable loom. I queried this immediately and have repeatedly chased the company for a response. Since 8th May one of their customer service team has attempted to get a response from the companies trade in team. Today they finally sent me a form answer quoting their terms and conditions, essentially stating unless you have given a written list of all the none original accessories included with a trade in MPB reserves the right to throw it all away regardless or whether you accept the trade in or not. Considering most of the accessories they failed to return where originally supplied with the camera by Canon it still doesn't make sense. I was offered a £25 voucher off a future £100 purchase as some form of compensation - I have refused this since I no longer trust this company and certainly won't be spending money here in the future.”
“Used MPB several times but this was my first part exchange transaction. Really straight forward and totally stress free. My old lens was collected and the replacement arrived exactly on time. Very pleased with the px price.”
“I was given a good price for my surplus gear which made buying a new camera easy. When MPB got my gear (free shipping too) they gave me more for it than they originally quoted which made the deal even better! My new camera arrived in a few days. Very happy. I'll use them again.”
“I always use MPB for my exchanges of which there have been several. Always service is spot on and gear exchanged by return - very quick. Always receive goods as described i.e."Like New" means exactly that - you cant tell the difference and a fair deal on part exchanged used kit. I can't recommend highly enough.”
“Have made multiple purchases from MPB. All products were shipped quickly, arrived safely and were as promised. Quality products at reasonable prices.”
“It was very easy to find my camera and lens on MPB website to trade it. The price proposed by MPB was in the market. Then, They upgrade my trade after inspection
New camera received was really like new.
This is the second time that I work with MPB and once again this is a great experience”
“I found it very easy to list my equipment and MPB responded within a day. Their quote was reasonable and in some cases more than I expected. They alerted me when they received my shipment and keep me informed during their evaluation period. They increased the value of two of my items which were in near mint condition with original boxes. Overall, I was really pleased with the entire process. An excellent experience.”
“Always received good gear. But the last camera I received was faulty but was soon replaced with no problems. Very easy to do business with. Very recommended 👌”
