“I love that when i am looking at an item I can see pictures of what I am looking as and not relying on the condition judgement of the website. I have ordered from MPB a few times and one order took almost a week before it shipped out and the rest have been quick and i have had then within a few days.”
“Hi Dana,
Thanks for your message. I’ve spoken directly with FedEx, and they’ve confirmed that the only party who can file a lost item claim is the shipper, unless the recipient has the account number — which I don’t.
They also confirmed that the “Dispute Delivery” form is not sufficient for a lost item claim and that MPB must file the formal claim.
At this point, I feel completely stuck and unsupported. As the merchant and shipper, MPB is responsible for ensuring the product is delivered or refunded, and I kindly ask that you escalate this matter immediately. I would like a resolution or confirmation that MPB is initiating a claim on my behalf.
Please let me know how you intend to proceed. I really hope we can resolve this quickly and fairly.
Best,
Summer Twist”
“Trading in my old canon ef 85mm for the new rf 85mm was a seamless! The whole process only took a few days and I love the upgraded lens at the reduced price. the trade in quote was fair and I don't think I could have gotten more from selling on my own.”
“Price paid for equipment sent was as quoted or more. Prompt response from MPB when questions asked. Exchange for "like new" lens through customer service was processed quickly. Highly recommend.”
“Great service, traded in my camera and a lens to upgrade to the a6700 and got a quote within minutes, fair pricing and very fast service! I shall definitely be ordering again in the future.”
“This is my first time using MPB. I traded one lens for another which I will use much more. I got a very good deal for my lens and bought a like-new lens at a great price. I will be using MPB more often now that I know they have a large inventory of very good quality products.”
“I traded over $7,000 of Sony cameras and lenses for a roughly equivalent amount of Nikon equipment, including a "like new" Nikon Z8 body. After receiving the Z8 (which came in the box), I attempted to register it with Nikon Professional Services and was told by NPS that the Z8 was not eligible as it was not a U.S. body. MPB did not disclose this fact anywhere on their website or before shipping the Z8. When I contacted their customer service (I know how to talk to a real person through their chatbot), they said a customer must ask for that information before the item is shipped. MPB takes photos of all items they sell, but they can't be bothered to check the origin of the equipment they sell. I asked for some compensation for their failure to disclose the origin of the Z8 adequately; all they would offer instead was to return the Z8 for a refund. MPB demonstrates inferior customer service and is guilty of deceptive trade practices for failing to disclose essential information about the equipment they sell or trade. A copy of this complaint is being filed with the Better Business Bureau, the New York State Attorney General, and the New York City Department of Consumer Affairs.”
“MPB is my go-to source for buying, selling, or trading gear. Their equipment reviews are consistently fair and unbiased, which gives me confidence in every transaction. Their pricing is competitive, and even after comparing with other companies, I always find myself returning to MPB.
This photo of one of my irises was the very first shot taken with my newly purchased, pre-owned camera—rated in excellent condition. I’d say it’s pretty solid proof of how amazing this camera really is.”
“The whole process from finding a lens I wanted on the site to them valuing my lens in part-exchange was ultra-smooth, efficient and fair. Then the sending and collection process was just as straightforward. In fact I was so impressed that I recommended them to my photographer son - and he said that he already uses them a lot 🙂”
“The whole process was so easy from the quote on my part exchange to delivery of my new kit and it all happened within five days… very impressive. The quote I was given for my old kit was honoured and used against my new stuff which was sent immediately after I paid the balance. Very happy with the service… thank you MPB”
“This is a great personal experience. The staff are very helpful and knowledgeable if you ruing for advice/ reassurance or more details on a purchase plus the quotes are instant and competitive.”
“They sell gear in good condition, at good prices, and back it with a 6-month warranty. With trade-ins, they will upscale the value of your gear if they feel it's in better condition than you estimated.”
“I traded in my old equipment and the valuation by MPB actually increased when they received it which was a pleasant surprise. The postage was made easy and all done in a few days. Excellent customer service. I will use again.”
