“After receiving an increase in the trade-in offer for my Fuji X100F I contracted the MPB support team to see if I could change my mind with regard to the equipment I initially wished to purchase.
The experience could not have been any easier. The support team representative quickly remove the equipment I originally listed for purchase and replaced it with the items I now desired. No problem!
I will be needing further lenses for my new purchase at some point......I will be purchasing them from MPB.”
“Paying half than initially quoted..
I was quoted a fair price for my lens in perfect condition, which was already below the second-hand market value, but that is understandable. After they received it, they slashed the offering by nearly half, for no real reason, as the lens is like new. Shipping worked well but I am very disappointed with what they wanted to pay.”
“MPB was fair in their prices, both trade-in and purchasing. I have traded gear multiple times so far and while it was intimidating at first, everything worked out great every time. Tips to new customers- they cannot be reached by phone, and the chat option hangs for me...but using their support email (and referencing transaction #s) got quick responses every time- usually within an hour, sometimes in minutes. (No service on weekends though) The service reps are very friendly and willing to assist with requests not available on the website (extra pics or checking the item's settings or another look at condition of what they're selling, etc.) For the people that received items in less than expected conditions...reach out for assistance. With the level of support I've experienced, I feel they are reasonable enough to work on any issue as long as the customer is also reasonable.
Things I didn't like- 1. Wished there was phone support. 2. As a photo gear company, some of the product photos are really bad (overexposed, only 1 angle, or clear picture of lens glass with lots of lint, etc.)...really need to zoom in and compare if cosmetics is important to you. (it is to me) 3. My third party batteries, and (extra) original chargers were all returned to me from a trade...I have no use for them, and the next owner would've appreciated the extra accessories. They did not deduct from the trade quote, but I think this is wasteful.”
“My first time selling and buying with MPB - it was so easy and a fair offer (which was increased when they inspected my lenses) Communications very good and my purchase arrived well packed and in the condition described.”
“Their trade in and second hand store is very well maintained! I’ve purchased a few lenses from here and I’ve never been disappointed. Helped me get into some amateur photography and pursue my hobby!”
“MPB makes it an easy way of trading my gear and know that I will get exactly what I need in return. I find their trade in prices fair and seems like every piece of used equipment I get from them is always better than the description.”
“Actually increased my items value in my quote upon inspection. Always received exactly what I’ve ordered with one exception and it was handled promptly and professionally. My go to place for gear.”
“They really made the process of trading as easy as possible. Not only that, but they shipped the gear out super quickly. I think the whole trade took under a week, from me sending my gear out, to getting the new (to me) gear delivered.”
“I part exchanged my old camera (Nikon D3500) for a Lumix bridge camera. The first one arrived quickly, but had a fault with it, they exchanged it straight away even giving me a better condition one for the same price. Highly recommend by me. Well done guys.”
“As per usual a first class service. Only gripe is lack of communication stating they were exceptionally busy, but that is being a bit pedantic. Item was in the condition stated.”
“MPB offered a great choice of used gear, and were very fair in valuing my trade in. I was able to make my choice of new kit very easily and the whole transaction took just a few days either side of a weekend. I'll definitely look again when considering other kit.”
