MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best dog food on the market by far!! Woof woof”

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Posted 1 year ago

Hi Sean, thank you for dropping us a cool 5 stars, - we like to cater to a whole host of folks here at MuscleFood, and if you fancy feeding your pup deliciously juicy, high quality meats - we're all for it and happy to be part of it! Of course, if you've any queries, please don't hesitate to drop our customer support a message, support@musclefood.com, and we'd only be too happy to help - can't promise we know much about pooches or what they enjoy to eat, but we know a LOT about meat!

Posted 1 year ago

“Successful delivery as always and great food!”

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Posted 1 year ago

Hi Nader, thank you for leaving us 5 stars, we're so happy you enjoyed your goodies from us. If you need anything else please feel free to get in touch with our support team support@musclefood.com

Posted 1 year ago

“Great service and good food”

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Posted 1 year ago

Hi Margaret. Thank you for the great review, welcome to the MuscleFood family!

Posted 1 year ago

“I regularly order MuscleFood chocolate orange flavoured protein bars to help with my weight loss journey. They are deliciously flavoured and a fantastic, nutritious, alternative if you have a sweet tooth. Always a good price and always delivered on time. I would recommend MuscleFood to anyone starting on their healthier eating, way of life. Thanks Guys x”

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Posted 1 year ago

Hi Heidi, glad to hear you're enjoying Musclefood. We really appreciate the lovely reiew.

Posted 1 year ago

“Food was really good. Delivery was very poor. The tracking links didn't work and when I opened the package one pot that had no seal and had leaked over everything and the pots had started defrosting. Everything was soaking wet.”

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Posted 1 year ago

Hi Gerard, sorry to hear that you had a negative experience with our delivery. Can you please reach out to support@musclefood.com as they handle any customer issues or enquiries.

Posted 1 year ago

“Okay so I placed an order on the 19th. DPD couldn't deliver due to perishable goods. Contacted customer service took an age to get back to me. Offered me free prep pots I do not eat any pre prepared food. (Never received them anyway )Ended up having to stock up from elsewhere. No offer of compensating me for the inconvenience. Highly dissapointed and will be sourcing from elsewhere now like my local farm shop. My order turned up today battered box and the white bag was open so much for sealed to keep food fresh. Appalling”

Helpful Report

Posted 1 year ago

Hi Tara, we are so sorry your order wasn't delivered. This isnt up to our standards and we would like to rectify it so please drop us a message at support@musclefood.com and we'd be happy to help.

Posted 1 year ago

“Overall very poor quality food. Chicken rubbery. Mince mostly sauce. Rice and potato undercooked. Everything thing tastes weird , like plastic? All the sauce in my 10 different pots tastes the same, kind of like salsa but not nice salsa. It's a Shame because muscle food used to do nice frozen pots( satay and Thai green curry available in most shops)years ago but now the quality isn't there. It was a struggle to get through them all. Definitely won't be buying again. Don't waste your money”

Helpful Report

Posted 1 year ago

Hi, we're really sorry to hear about your unfortunate experience with our pots. Your satisfaction is our top priority, and it's disappointing to hear that the quality of our food did not meet your expectations. We take feedback seriously and will investigate the issues you've raised to ensure that they are addressed promptly. If there's anything we can do to make this right or if you would like to discuss your experience further, please don't hesitate to reach out to our customer service team at support@musclefood.com. We value your feedback and the opportunity to make it up to you.

Posted 1 year ago

“Amazing quality meats, fast delivery and prices are good. Really glad I gave it a go and will definitely be ordering more!”

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Posted 1 year ago

Hi Sara, we're so happy to hear that you found our meats to be amazing in quality and that our delivery was fast and efficient! 🥩🚚 It's wonderful to know that you're pleased with our prices as well. Thank you for giving us a try, and we hope you will order again with us soon 🛒🎉

Posted 1 year ago

“I thought the quality might not be that great due to the price of the product, but I’ve been amazed at how good all of it is. Will definitely be placing another order soon.”

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Posted 1 year ago

Hi Katie, we're so happy to hear that we exceeded your expectations! 🌟 At Muscle Food, we're committed to providing high-quality products at affordable prices, and we're delighted that you found everything to be so impressive. We hope you will order again with us soon!

Posted 1 year ago

“The quality of the meat is excellent. I was fed up of getting rubbish meat from the supermarket so decided to try muscle food and i won't be going back. Lots to choose from and it's always well packaged.”

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Posted 1 year ago

Hi Becky, we're thrilled to hear that you've found our meat to be of excellent quality! 🥩 It's fantastic that you've made the switch from the supermarket to Muscle Food and won’t be going back, yay. Providing a wide variety of options and ensuring that everything is well-packaged are top priorities for us. We hope to provide you with more tasty products in the future!

Posted 1 year ago

“Excellent quality food, really tasty , great portions, love the cookies especially chocolate fudge. My partner and myself order from muscle foods all the time .”

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Posted 1 year ago

Hi Paul, thank you so much for your glowing review! We're thrilled to hear that you love our excellent quality food, find it really tasty. It's fantastic to know that you enjoy our chocolate fudge cookies - they're definitely a favourite among many of our customers! We're so happy to have you and your partner as loyal customers, and we truly appreciate your continued support.

Posted 1 year ago

“I stopped using musclefood after they updated their website. My old subscription was transferred across but because it was an "old" subscription I was unable to edit the items/delivery day without emailing customer services. Customer Services are very difficult to get hold of as you cannot phone them. After asking to cancel my account, I still received an order. And although I have been told via email my account is closed, it still shows as active. I have contacted my bank to cancel the recurring card payment.”

Helpful Report

Posted 1 year ago

Hi Richard, I'm very sorry to hear you've been struggling to change your order and as a company we only want to give you the best experience we can. Please can you raise another message to our customer service team at support@musclefood.com and we will be sure to rectify this with you.

Posted 1 year ago

“I didn’t place this order. But the website assumed a repeated order, despite of me trying to cancel it, and not being allowed to”

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Posted 1 year ago

“Muscle food was initially a really good service. Unfortunately it has rapidly declined in the last year. The meal kits shipped with fresh ingredients have disappeared from the menu, replaced with all frozen ready meals. Order picking also seems to have gone down hill, most of my recent orders had items missing. Finally the customer service is virtually non existent with no contact via telephone and just a web bot that says “leave a message””

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Posted 1 year ago

Hi Dan, we are sorry to hear you aren't happy. If there is anything we can do please contact us at support@musclefood.com and we'd be happy to help.

Posted 1 year ago

“Up to the change in website I would say that this was 4* - but this week no response from the "chat' method of communication that only works during office hours - not everyone can spend time at work dealing with issues by the way - means unwanted boxes will be delivered. Don't say you will respond if you have no intention to do so.”

Helpful Report

Posted 1 year ago

Hi Emma, we're pleased you like our new site but we're really sorry to hear that you are disappointed in our chat function. We always value honest feedback from our customers and would really like to answer any queries or concerns you may have. Please feel free to send our customer support team a message, support@musclefood.com, and a member of the team will be happy to help.

Posted 1 year ago

“Great value. The meat is delicious and fresh. No Shrinkage, no added water or junk. I can highly recommend the chicken burgers.”

Helpful Report

Posted 1 year ago

Hi Paul, thank you for your 5 star review and kind words, especially about our chicken burgers - we're delighted you loved your order! If there's anything else we can help you with, please drop our customer support team a message on support@musclefood.com

Posted 1 year ago

“Nothing great and how found customer service very poor”

Helpful Report

Posted 1 year ago

Hi Mal, we’re sorry they’re unhappy with the service they’ve received and we do try to resolve any issues to the best of our ability. If you'd like to discuss this further please drop us a message at support@musclefood.com and we'd be happy to go over any issues.

Posted 1 year ago

“Been eating these everyday for lunch for 3 years. Great quality food and better late with delivery.”

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Posted 1 year ago

Hi Tommy, it's amazing to hear you've been ordering from us for so long and still love the products just as much! If there is anything we can do for you just drop us a message at support@musclefood.com

Posted 1 year ago

“Muscle food never let's you down , the meat is top class, decent size pieces, very very tasty”

Helpful Report

Posted 1 year ago

Hi Christine, we're delighted to hear you love our goods just as much as we do! This makes us so happy to read and truly makes us smile. If there's anything else we can help you with, please drop our customer support team a message on support@musclefood.com

Posted 1 year ago

“Impressed”

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Posted 1 year ago

Hi William, this makes us super happy to hear :) thank you for your five star review and that you were impressed with everything. Our customer support team is always happy to help, so if you've any queries please drop them a message at support@musclefood.com and they will get back to you in a jiffy.

Posted 1 year ago

MuscleFood is rated 4.3 based on 4,134 reviews