MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

Write Your review

Tell us how MuscleFood made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Small portions, don't belive in macro values, some of the boxes like sweat chilli chicken or black bean chicken absolutely tasteless. Would not recommend to a friend.”

Helpful Report

Posted 1 year ago

We're sorry you aren't happy with your order, if there is anything we can do, please drop us a message at support@musclefood.com

Posted 1 year ago

“look now you can pick what you want so no waste try it your self you be happy i love sitting at the house and picking that lovey meat you can not beat it”

Helpful Report

Posted 1 year ago

Hi George, it’s great to hear you are enjoying our products and service, if there is anything else we can do please drop us a message at support@musclefood.com and we will be happy to help.

Posted 1 year ago

“I am still awaiting my order that I placed on 25th March and should have been delivered on 27th. I checked the status on your automated bot and it told me to allow a couple of extra days due to high volume of orders. When I still heard nothing I emailed your customer support desk, but still had no update yet and today is 2nd April. Receiving your request for review of your services today made me smile, what services?? Nothing has been delivered! My order reference is 6125. I would appreciate an update on when my order will be sent and what discount/refund I will be receiving due to the poor service and response.”

Helpful Report

Posted 1 year ago

Hi Sarah, I'm sorry to hear your order hasn't been delivered, this isnt up to our standards so please can you raise another request from our customer service team at support@musclefood.com so we can get this sorted for you.

Posted 1 year ago

“The fish was beautiful I’m nearly mix fish one I’m still keep buying from use I feel lot better with the fish and the meat thank you”

Helpful Report

Posted 1 year ago

Thank you so much for the wonderful feedback. If we can assist you further, please drop us a message at support@musclefood.com.  

Posted 1 year ago

“Food didn't arrive, but money taken.”

Helpful Report

Posted 1 year ago

Hi David, we're really sorry that your order was never delivered. This isn't to our standards so please drop us a message at support@musclefood.com so we can get this rectified for you.

Posted 1 year ago

“Cannot tell you how good the meat is, it’s so fresh & tastes amazing. Will never go back to supermarket meat again”

Helpful Report

Posted 1 year ago

Hi, we're thrilled to hear that you're loving our meat! 🥩 It's fantastic to know that you find it so fresh and amazing in taste. We love that we have converted to the MF family from the supermarkets, you’re one of us now! 👊

Posted 1 year ago

“Used to be better. Last few times stuff hasnt been available with my order then they didnt refund the full amount. Also their new website whilst it looks 'nicer' is less user freindly and has less functionality. Ill be avoiding them for a while.”

Helpful Report

Posted 1 year ago

Hey Stefan, We’re so sorry that you’ve had a disappointing experience with us recently. We take feedback very seriously and we want to make this up to you. If there's anything we can do to make this right or if you would like to discuss your experience further, please don't hesitate to reach out to our customer service team at support@musclefood.com. We have got a shiny new site but appreciate that there will still be issues we need to work through so any feedback is extremely valuable to us!

Posted 1 year ago

“This is my second order from Muscle food and am really impressed. The quality of meat is very good. I like that you can choose your own delivery date and there is so much variety to choose from.”

Helpful Report

Posted 1 year ago

Hi Zoe, it’s great to hear you are enjoying our products and service, if there is anything else we can do please drop us a message at support@musclefood.com and we will be happy to help.

Posted 1 year ago

“Lovely foods, lovely delivery times”

Helpful Report

Posted 1 year ago

Hi Craig, thank you for your feedback, we are so happy to hear you’re enjoying your products. If there is anything else we can help with then please don’t hesitate and get in touch: support@musclefood.com.

Posted 1 year ago

“Half of order was missing. Won’t use service again.”

Helpful Report

Posted 1 year ago

We're really sorry to hear your order wasn't fully delivered. Please contact our customer service team at support@musclefood.com so we can look into this issue for you.

Posted 1 year ago

“Two deliveries and both missing items the latest one 4 items, I will try once more as the food is actually good but they need to sort out their packaging people. First issue sorted with a voucher (I didn’t need a voucher but was given it) second order here’s a voucher, no, I want my items or a refund! Waiting for a response so will reply to this post if it is successful.”

Helpful Report

Posted 1 year ago

Hi Nyree, thank you for leaving us 5 stars, we're so happy you enjoyed your goodies from us. If you need anything else please feel free to get in touch with our support team support@musclefood.com

Posted 1 year ago

“Recently encountered an issue after my first order. I have used this service before with no issues. It appears the new website might not be as user friendly as the old website. Without access to my account I could not change my orders. With their reset password option not working I am left logged out no control of whats being delivered or what I am being charged for. Very dissapointed, granted a helpful customer support team who send you one email per day to help you try and reslove your 'user error' as it definetly is not their problem..”

Helpful Report

Posted 1 year ago

Hi Ben, we're really sorry to hear that there have been a few issues surrounding your account when we switched to the new site. We understand this must be incredibly frustrating and would really like to help rectify this for you. Please can you contact customer support on support@musclefood.com and a member of the team will be in touch shortly. Thank you

Posted 1 year ago

“I have been a regular customer for a number of year and primarily order 5kg chicken breasts, rump steaks and prepped pots. The quality has always been excellent, full of flavour, steaks that melt in your mouth and I liked the fact that I could change my delivery whenever I wanted, however this has changed. I realise the price of produce has gone up and I don't mind paying extra to get the service I want but that has not been the case. I now have to check the chicken breasts for bones and gristle and the steak is often full of fat and sinew that can't be eaten. Also the chicken used to come double packed but now it's not and drips over the rest of my order. Lastly the website has changed and now I can't see my subscription order, I don't know when it's due, I can't add to it or change the date of delivery without contacting customer service. If this is the new look website, I think its a step backwards and I'm not happy with it.”

Helpful Report

Posted 1 year ago

Hi, thank you for your honest review and feedback. We're sorry to hear that you have been disappointed in your recent orders containing chicken and steaks, and also that you find navigating our new site much harder. I have passed your comments and concerns onto the wider team. We'd really like to chat further with you about this and answer any questions you may have. Please feel free to contact our customer support team on support@musclefood.com and we will be happy to help.

Posted 1 year ago

“For my past three deliveries, the bacon medallions haven't been of great quality. They've been thin, fatty, and they break when you try to separate them from the others.”

Helpful Report

Posted 1 year ago

Hi Mike, we're really sorry to hear that you have been disappointed in the quality of our Bacon Medallions. Our customers support team is always on hand if you would like to ask us any questions or have any concerns regarding your orders or products. Please feel free to contact them directly on support@musclefood.com and a member of the team will get back to as quickly as possible. Thank you

Posted 1 year ago

“Generally value compare to what you can get from supermarkets, however the range of choices are quite limited. There aren't any subscription to reduce the cost of delivery. And the packaging maybe on the lower cost side, but it seems less recyclable.”

Helpful Report

Posted 1 year ago

Hi Alexavier, thank you for taking the time to leave your 4 star review! We're pleased to hear that you like the value of our goods. I have passed on your comments regarding packaging and subscriptions to the team at HQ too. In the meantime, if you've any further queries or concerns, please don't hesitate to get in touch with our customer support team on support@musclefood.com. Thank you

Posted 1 year ago

“Really disappointed with musclefood to be honest. As a former long term customer I gave it a break due to lack of options. The food available on food plans literally never changed or wasn’t available. I thought I’d give it another go to then see 99% of the options are now frozen pots. Who wants frozen ready meals every day?! All the fresh options I used to like have disappeared. Also there needs to be better meaty high protein snacks not 100 chocolate bars or crisps. I hope you take feedback on board as the plan worked for me calorie wise just got very boring and repetitive.”

Helpful Report

Posted 1 year ago

Hi Richard, thank you for your honest review and feedback. I can confirm that your concerns and comments have been passed onto the team here at MuscleFood and we will make every effort to take your feedback on board. In the meantime, if you've any further queries or concerns, please don't hesitate to get in touch with our customer support team on support@musclefood.com and they will be happy to help. Thank you

Posted 1 year ago

“Unfortunately they have changed their website which no longer allows you to cancel, change, or edit your subscription, this includes delivery dates or food items. Their website now states to talk to customer services, which is pretty much non existent. Now I’m stuck in a subscription I no longer wish to have. I have had no choice but to block musclefood as a merchant via my bank, but they still try to take money. Avoid this company.”

Helpful Report

Posted 1 year ago

Hi Scheiffer, we're really sorry to hear that there have been a few issues surrounding your account when we switched to the new site. We understand this must be incredibly frustrating and would really like to help rectify this for you. Please can you contact customer support on support@musclefood.com and a member of the team will be in touch shortly. Thank you

Posted 1 year ago

“Food quality is good but, following price increases, I am finding supermarkets to be cheaper. The new website is awful for managing subscriptions. Customer service took two days to reply to my cancellation request. I had to cancel my debit card to prevent the order going through. If prices come down we may place a one time order again but won’t lock in a subscription with this new system.”

Helpful Report

Posted 1 year ago

Hi Danielle, we're really sorry to hear this. We'd love to chat about your feedback here and answer any queries you may have. Please feel free to send us a message to support@musclefood.com and a member of our team will get back to you shortly. Thank you

Posted 1 year ago

“I’ve been a muscle food customer for about 4 years. I’ve noticed quality has reduced recently. Bones found in the chicken breast. Recent website migration has been poor for existing users as it left them unable to manage their account or subscriptions. 4 days after asking for my account to be removed as I don’t have the ability to do it myself, I’m still waiting for this to be done. Shame, it used to be a great company.”

Helpful Report

Posted 1 year ago

Hi Sarah, we're really sorry to hear that there have been a few issues surrounding your account when we switched to the new site. We understand this must be incredibly frustrating and would really like to help rectify this for you. Please can you contact customer support on support@musclefood.com and a member of the team will be in touch shortly. Thank you

Posted 1 year ago

“Have used these for a couple of years but they have changed the website so you are no longer able to manage your account. I emailed before the cut off time to cancel an order that was due but they emailed me the next day confirming my order and took the money from my bank! Sorted eventually but I have cancelled my account. Apparently prepped pots is the new, but same (!!!) company so will try them.”

Helpful Report

Posted 1 year ago

Hi Stella, we're really sorry to hear that there have been a few issues surrounding your account when we switched to the new site. We understand this must be incredibly frustrating and would really like to help rectify this for you. Please can you contact customer support on support@musclefood.com and a member of the team will be in touch shortly. Thank you

Posted 1 year ago

MuscleFood is rated 4.3 based on 4,134 reviews