MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I found a piece of blue plastic in my food container. I have messaged the company, hopefully we can figure out what it was and prevent it happening again Else, it was all good, from delivery to service overall.”

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Posted 1 year ago

Hi Tinesh, I'm sorry to hear about the issue with your order. If you still need help regarding this, please don't hesitate to reply to the email thread and we'll be happy to assist. Kind regards

Posted 1 year ago

“Box was damaged and meat had warmed considerably when the food arrived”

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Posted 1 year ago

Hi Elliot, I'm sorry to hear about the issue with your order. Can you please get in touch with us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“We used to love ordering from muscle food. This last delivery we had has been awful. The mince full of gristle and the steaks inedible! Not great!”

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Posted 1 year ago

Hi Rachel, I'm sorry to hear about the issue with your order. Can you please get in touch with us at support@musclefood.com if you haven't done so already, so we can look into this? Kind regards

Posted 1 year ago

“This was my first order and unfortunately I was disappointed. When it arrived one of the bags had leaked meat juices over the entire order. I had to wash everything before I could put it away. Online it also said the order would include bags to seperate the larger bagged meats into portions but there was nothing? It didn’t make a very good first impression and made the whole thing feel a bit ‘thrown’ together with little care. Such a shame as I can’t fault the produce itself. The meat has been wonderful but the experience has really put me off ordering again.”

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Posted 1 year ago

Hi Sarah, I'm sorry to hear about the issue with your order. If you haven't done so already, can you please email us at support@musclefood.com so we can look into this? Kind regards

Posted 1 year ago

“Both the Bags of chicken were open covering everything else with chicken juice. Chicken breasts large but rest looks tiny and certainly one portion of the flavoured chicken wouldn’t feed one adult male but I’ll see about the rest as vacuumed packed there could be more than it looks 🤷‍♀️”

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Posted 1 year ago

Hi Julia, I'm sorry to hear about the issue with your order. If you haven't done so already, can you please email us at support@musclefood.com so we can look into this? Kind regards

Posted 1 year ago

“Arrived a day late. All products expired within 2-3 days!”

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Posted 1 year ago

Hi Debbie, sorry to hear about the issue with your delivery. Can you please email us at support@musclefood.com, so we can look into this? Kind regards

Posted 1 year ago

“Delivery delayed by a day and mince came in tiny packets”

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Posted 1 year ago

Hi Richard, I'm sorry to hear about the issue with your order. If you haven't done so already, can please email us at support@musclefood.com, so we can look into this? Kind regards

Posted 1 year ago

“I have been using the service for a long time and had no problems. Today is the first time a delivery arrived with the tape open on the box. I wouldn’t normally be that concerned but when I went to open the food bag, it was also open and the food was not very cool. Hopefully the food is ok. It has put me off using the service.”

Helpful Report

Posted 1 year ago

Hi Louis, Thank you for your feedback. We're really sorry to hear that your order reached you in this condition. To assist us in our investigation, can you please send the following to us at support@musclefood.com 1) Photos of the product label showing the use by date and batch code 2) Photos of the damage including any damage to the box or bag inside We will then, of course, look to have this issue fully resolved for you.

Posted 1 year ago

“This has taken a while to do due to work been very busy but I never got my full order they said that you get an extra order for 1p but that never came and even if it didn't come the normal order that was 46 pound was missing the sausages out of it not sure if I'll order again”

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Posted 1 year ago

Hi Danielle, I'm sorry to hear you've not received all the MuscleFood you ordered. Can you please get in touch with us at support@musclefood.com, so we can look into this?

Posted 1 year ago

“80% of the items were missing from my order, they did not tell me there were problems until after it was delivered Delivery was also a day late and items were damaged”

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Posted 1 year ago

Hi Tommy, I'm sorry to hear about the issue with your order. I can see you've emailed us regarding this, please don't hesitate to reply to the email thread if you have any further questions and we'll be happy to help. Kind regards

Posted 1 year ago

“Buy 1 pack and get 2 for a penny. It was nothing like that”

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Posted 1 year ago

Hi Leigh, sorry to hear about the issue with your order. Can you please email us at support@musclefood.com with more details, so we can have a look for you? Kind regards

Posted 1 year ago

“I still haven’t received my parcel. It was due for delivery yesterday and we were out walking our puppy. We have checked with all our neighbours as nearest neighbour was designated as our safe space. I’m hoping it will be delivered soon.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thanks for getting in touch. I’m sorry to hear you haven’t received your order. In order for me to investigate, can you please get in touch with us over at support@musclefood.com with your order details? Once I have these, I'll be able to look into this further for you.

Posted 1 year ago

“Personally i didnt like the meat, i am on a pure beef carnivore diet and usually get my beef from either asda or Morrisons and personally i think both of the supermarkets meat is better.”

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Posted 1 year ago

Hi Darcy, Thanks for your feedback. I'm sorry to hear you're not satisfied with the beef in your MuscleFood order. If you've encountered any issues with the items you've ordered, please get in touch at support@musclefood.com and we'll be more than happy to look into this for you.

Posted 1 year ago

“The steak is very fatty with lots of sinew.”

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Posted 1 year ago

Hi Sacha, Thank you for reaching out to us. We appreciate your feedback. We're sorry to hear about the issue you experienced with the steaks in your order. Please be informed that our suppliers have stringent quality control measures in place to ensure top-notch products. Rest assured, this is highly unusual. To facilitate a thorough investigation by our compliance team and suppliers, could you kindly provide the following to support@musclefood.com: 1) Photos of the product label displaying the use by date and batch code 2) Photos of the product highlighting the issue Rest assured, we document incidents like this to conduct a detailed investigation and implement preventive measures to avoid such occurrences in the future. We are committed to resolving this matter promptly for you.

Posted 1 year ago

“One of the packs of chicken breast wasn't up to normal quality quite fatty”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for getting in touch. I am sorry to hear about the issue you have encountered with the chicken breasts in your order. I can advise that our suppliers have strict control checks in place to ensure that products are of the utmost quality, so I can assure you that this is very unusual. In order for this to be sent to our compliance team and fully investigated with our suppliers, can you please send over the following to support@musclefood.com: 1) Photos of the product label showing the use by date and batch code 2) Photos of the product and issue As advised, we do keep a record of issues like this to ensure an investigation is undertaken and measures are put in place to eliminate this from happening again in the future. I will then, of course, look to have this issue fully resolved for you.

Posted 1 year ago

“Bones in 4 chicken breasts”

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Posted 2 years ago

“For at least the third order in a row, you have been unable to supply the same item. Don't put items for purchase, if you can't supply them”

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Posted 1 year ago

“Usually quite good but this is the third order in a row in which I had an issue. I've had late deliveries, been overcharged and not received the correct order. Very frustrating.”

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Posted 2 years ago

Hi Ali, I am sorry to hear this. Please contact support@musclefood.com and someone will be able to assist you with this matter.

Posted 1 year ago

“5kg premium chicken... It's Romanian chicken. This isn't publicised clearly on the website. We can get all "Daily Mail" about that or we can remain objective. The objective issues are: 1. No idea on food standards in Romania. They're in the EU (but we're not...), but I've now read EU are having some issues with Romanian food standards. 2. How is it transported? Chicken was killed 22 May, packed 22 May, arrived with me 31 May, use-by 02 May.... Basically, it raises questions. I'd prefer the we site publicise things and explain why it's all top quality regardless.”

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Posted 2 years ago

“What I saw is not what I got very disappointed will not go near you again people should be warned”

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Posted 2 years ago

MuscleFood is rated 4.3 based on 4,134 reviews