MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 of the 10 tubs were leaking, everything in the delivery bag was covered in sauces. Tubs weren't packed properly, some upside down, like they were thrown in the bag. Food tasted very average, needs salt.”

Helpful Report

Posted 1 year ago

“I'm not happy that I can't get through you as I wanted to cancel my order, now its going to be delivered which I don't want it”

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Posted 1 year ago

“Very hit and miss between products. Some stuff is pretty good quality, others quite terrible frankly. Went to have these chicken thighs on the 19th of May, the use by is the 23rd, and they were rancid. Opened the pack and just about vomited from the smell so had to chuck them out. Not sure I’d trust them again. Won’t let me upload the photo for proof.”

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Posted 1 year ago

“I emailed in and explained the problem I was having with the website and issues I was finding with the new system and all I got was a clearly copy and pasted answer telling me to refresh my browser even tho it wasn’t anything to do with that and never solved the problem”

Helpful Report

Posted 1 year ago

Hi Thomas, Thank you for your review, if you contact our support team we can investigate this for you.

Posted 1 year ago

“Had a subscription with them for £29.99 was told they have moved to a different website (prepped pots) and to cancel my subscription and renew on the new website. I went to do this and the price is now £39.99 no thanks”

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Posted 1 year ago

“Hi It is my first time to order from musclefood.I tried the protei bars which were nice.However disappointed with the delivery as the package which also included chicken sausages were left outside the building for hours before I managed to trace it and hence affecting the product. Xx”

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Posted 1 year ago

“Hi I am away for 7 weeks keep telling you and you keep sending food weekly no one home”

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Posted 1 year ago

Hi Mark, I am very sorry to hear you have had some issues if you contact our support team at support@musclefood.com we can take a look into this for you.

Posted 1 year ago

“Used to be better. Last few times stuff hasnt been available with my order then they didnt refund the full amount. Also their new website whilst it looks 'nicer' is less user freindly and has less functionality. Ill be avoiding them for a while.”

Helpful Report

Posted 1 year ago

Hey Stefan, We’re so sorry that you’ve had a disappointing experience with us recently. We take feedback very seriously and we want to make this up to you. If there's anything we can do to make this right or if you would like to discuss your experience further, please don't hesitate to reach out to our customer service team at support@musclefood.com. We have got a shiny new site but appreciate that there will still be issues we need to work through so any feedback is extremely valuable to us!

Posted 1 year ago

“Two deliveries and both missing items the latest one 4 items, I will try once more as the food is actually good but they need to sort out their packaging people. First issue sorted with a voucher (I didn’t need a voucher but was given it) second order here’s a voucher, no, I want my items or a refund! Waiting for a response so will reply to this post if it is successful.”

Helpful Report

Posted 1 year ago

Hi Nyree, thank you for leaving us 5 stars, we're so happy you enjoyed your goodies from us. If you need anything else please feel free to get in touch with our support team support@musclefood.com

Posted 1 year ago

“For my past three deliveries, the bacon medallions haven't been of great quality. They've been thin, fatty, and they break when you try to separate them from the others.”

Helpful Report

Posted 1 year ago

Hi Mike, we're really sorry to hear that you have been disappointed in the quality of our Bacon Medallions. Our customers support team is always on hand if you would like to ask us any questions or have any concerns regarding your orders or products. Please feel free to contact them directly on support@musclefood.com and a member of the team will get back to as quickly as possible. Thank you

Posted 1 year ago

“Food quality is good but, following price increases, I am finding supermarkets to be cheaper. The new website is awful for managing subscriptions. Customer service took two days to reply to my cancellation request. I had to cancel my debit card to prevent the order going through. If prices come down we may place a one time order again but won’t lock in a subscription with this new system.”

Helpful Report

Posted 1 year ago

Hi Danielle, we're really sorry to hear this. We'd love to chat about your feedback here and answer any queries you may have. Please feel free to send us a message to support@musclefood.com and a member of our team will get back to you shortly. Thank you

Posted 1 year ago

“I’ve been a muscle food customer for about 4 years. I’ve noticed quality has reduced recently. Bones found in the chicken breast. Recent website migration has been poor for existing users as it left them unable to manage their account or subscriptions. 4 days after asking for my account to be removed as I don’t have the ability to do it myself, I’m still waiting for this to be done. Shame, it used to be a great company.”

Helpful Report

Posted 1 year ago

Hi Sarah, we're really sorry to hear that there have been a few issues surrounding your account when we switched to the new site. We understand this must be incredibly frustrating and would really like to help rectify this for you. Please can you contact customer support on support@musclefood.com and a member of the team will be in touch shortly. Thank you

Posted 1 year ago

“Have used these for a couple of years but they have changed the website so you are no longer able to manage your account. I emailed before the cut off time to cancel an order that was due but they emailed me the next day confirming my order and took the money from my bank! Sorted eventually but I have cancelled my account. Apparently prepped pots is the new, but same (!!!) company so will try them.”

Helpful Report

Posted 1 year ago

Hi Stella, we're really sorry to hear that there have been a few issues surrounding your account when we switched to the new site. We understand this must be incredibly frustrating and would really like to help rectify this for you. Please can you contact customer support on support@musclefood.com and a member of the team will be in touch shortly. Thank you

Posted 1 year ago

“I stopped using musclefood after they updated their website. My old subscription was transferred across but because it was an "old" subscription I was unable to edit the items/delivery day without emailing customer services. Customer Services are very difficult to get hold of as you cannot phone them. After asking to cancel my account, I still received an order. And although I have been told via email my account is closed, it still shows as active. I have contacted my bank to cancel the recurring card payment.”

Helpful Report

Posted 1 year ago

Hi Richard, I'm very sorry to hear you've been struggling to change your order and as a company we only want to give you the best experience we can. Please can you raise another message to our customer service team at support@musclefood.com and we will be sure to rectify this with you.

Posted 1 year ago

“Muscle food was initially a really good service. Unfortunately it has rapidly declined in the last year. The meal kits shipped with fresh ingredients have disappeared from the menu, replaced with all frozen ready meals. Order picking also seems to have gone down hill, most of my recent orders had items missing. Finally the customer service is virtually non existent with no contact via telephone and just a web bot that says “leave a message””

Helpful Report

Posted 1 year ago

Hi Dan, we are sorry to hear you aren't happy. If there is anything we can do please contact us at support@musclefood.com and we'd be happy to help.

Posted 1 year ago

“Nothing great and how found customer service very poor”

Helpful Report

Posted 1 year ago

Hi Mal, we’re sorry they’re unhappy with the service they’ve received and we do try to resolve any issues to the best of our ability. If you'd like to discuss this further please drop us a message at support@musclefood.com and we'd be happy to go over any issues.

Posted 1 year ago

“First order Part of the order was missing with no refund or email as advertised and only offered a discount off more hampers i would have to pay for to replace the food that was missing not good just out to make money and nothing else”

Helpful Report

Posted 1 year ago

Hi Jean, we're really sorry to hear you're not happy with the way we've resolved your order. If you can send us a message at support@musclefood.com then we can pick this back up with you.

Posted 1 year ago

“It’s cheap You get what you pay for It’s not British”

Helpful Report

Posted 1 year ago

Hi Sally, we're sorry to hear that you were disappointed in your order. We'd really like to chat further with you about this and answer any questions you may have. Please feel free to contact our customer support team on support@musclefood.com and we will be happy to help.

Posted 1 year ago

“I gave it another chance after having issues with multiple previous orders.. but unfortunately the quality of the chicken is the same again.. I have found many bones within the chicken breasts which luckily has been in my food not my young childrens. I have emailed regarding this. I feel the standard is slipping compared to years ago. Delivery was on time although a packet of burgers was open in the box - very thin sealed lids.”

Helpful Report

Posted 1 year ago

Hi Megan, I'm sorry to hear about the issue with your order. I can see a resolution was offered and you replied to our email earlier today, please rest assured one of our agents will come back to you as soon as possible. Kind regards

Posted 1 year ago

“The food is excellent, however I have been ordering for the past 3 months and each of the orders have arrived with issues, this month has been the worst yet, where the order hasn’t turned up at all and now I’m having to wait 11 days to receive my order. Extremely unacceptable”

Helpful Report

Posted 1 year ago

Hi James, I'm sorry to hear about the issue with your order. I can see a fresh order was reshipped, please don't hesitate to reply to the email thread if you have any further questions and we'll be happy to help. Kind regards

Posted 1 year ago

MuscleFood is rated 4.3 based on 4,134 reviews