Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

“Feel like I have been robbed, the picture and advertising is nothing like what you get the portion size is terrible, The gammon steaks are like streaks of bacon. The pork loins are like willy winkies It was all half thawed when arrived in its bashed box too. Will definitely not be recommending that's embarrassing. Really annoyed it cost £64.98 for food that wouldnt even feed kids for a week. 🤬”

Helpful Report

Posted 5 years ago

Hi Stuart, Thank you for your review. I am so sorry to hear about the issues you have encountered with the order. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so I can investigate and resolve all issues for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Won’t be ordering from here again, my delivery never even turned up and can’t get a reply from customer service”

Helpful Report

Posted 5 years ago

Hi Sophie, Thank you for your review. I am so sorry to hear about the issue you have encountered with the delivery. This will be escalated with the delivery company so we can eliminate this from happening again. My colleague has reshipped the order at your request. Please ask to be passed over to myself if you would like to discuss this further. Kind regards,

Posted 5 years ago

“muck!! I didn't give it to the dog even , a healthier version of McDonald's at best”

Helpful Report

Posted 5 years ago

Hi Phillip, Thank you for your review. I am so sorry to hear this. We always strive to provide the highest possible quality of product and I am sorry if this has not happened on this occasion. Please may I ask you to email me directly on support@musclefood.com marked 'FAO Candice' so I can escalate the issues and provide a full resolution. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“I have been using musclefood for a couple of months now, my wife follows their DTU diet plan and I order the meat hampers. I've always found the meat to be good quality, value for money and arrived on time. Would highly recommend!”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for leaving a review. I am so happy to hear you are happy with the products and services provided so far. Your continued support and loyalty means so much to us! If you ever need any assistance, please contact us via the contact us section on the website. Have a great day! Kind regards, Candice

Posted 5 years ago

“I just ordered the large hamper online advertised clearly at £59 but it was added to my basket at £69. Unfortunately I paid without realising this as I had extra items in my basket too. There is no way to cancel this pending transaction with my bank. I have sent musclefoods an email to cancel the order but am concerned it says on their website "If payment has been taken and your order has been processed, we unfortunately cannot cancel or edit these orders". There should be a way to cancel online orders automatically within, for example 15 minutes, just like other companies. Going by their online reviews I'm not expecting a swift reply, nor a great service or experience from here on in. Overcharging and not processing refunds quickly seems to be a common theme. Terrible misleading advertising. What a shame!”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to leave a review. I am so sorry to hear about the issues you have encountered with the order. This has been checked and I can see this has been cancelled and refunded for you. I really hope you were happy with the service you received. If you would like to discuss this further, please let me know and I will get this sorted for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Such poor quality. I am gutted I spent so much on food I have had to throw! Don't bother with the ready meals”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am so sorry to hear about the issues you have encountered. Please may I ask you to check your emails and reply to my colleague. I will the pick this up and ensure any issues are resolved in full. Your continued support and loyalty means so much to us and I would hate for you to remain unhappy. Kind regards, Candice

Posted 5 years ago

“Further on from my previous review I am writing another but due to poor customer service. I am still awaiting my refund which you emailed and promised me over a week ago. It would be nice if did what you agree to do otherwise I am £35.97 out of pocket”

Helpful Report

Posted 5 years ago

Hi Jackie, Thank you for your review. I am so sorry to hear about this. The system shows the refund has been issued and my colleague Stacey has replied to advise you. If you would like to discuss this with me directly, please let Stacey know and she will pass this over to my self. Once again, I am so sorry for any inconvenience caused. Kind regards, Candice

Posted 5 years ago

“it was very disappointing because what was on your advert looked lovely but when I got it it looked nothing like it the end fell out of box food inside was thawed full of water would not recommend to anyone will be putting on face book your advert and what I was sent so people can compare not worth the money you charged I feel like iv been robbed”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered with the order. The email you sent is being picked up now and I will do everything I can to get this sorted for you. Kind regards, Candice

Posted 5 years ago

“Placed an order for a £49 hamper and get a other for £1 (would have done us both or the month if not a little longer) on may 15 to be delivered on may 29th to feed me and my toddler. Hamper was delivered on said day(only good point). Opened said hamper to see that it was not what i had ordered was a totally different hamper, sent email the same day and since then I have received the same email reply twice which was unhelpful and have been ignored for over a week. Would have never ordered what was delivered as little one has issues with red meat. So I have been left £50 down and no meat for them (no other available fund to go else where). Would never use again and definitely never recommend! Customer service is non existent! Very poor. I do understand it is different at the moment with everything going but a simple we are looking into your email would have been nice!! (Only gave 1 star as delivered on the right day.)”

Helpful Report

Posted 5 years ago

Hi, Thank you for leaving your review. I am so sorry to hear about the issues you encountered with your hamper. My colleague Becka did follow up with you yesterday and we will ensure this is resolved for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“A bit of advice muscle food listen and speak to your customers and take feedback. You are loosing customers and all you have to do is co-mmu-ni-cate... it's not hard. My first order was missing an ingredient and my second order too. I messaged you and had to go through PayPal to get a reply eventually from you. It's a shame because your meats spot on and the meals we could make were nice. You replied by saying it's rare to receive missing items...a lie when you read these reviews on trust pilot and Google...sort it out!!! All you have to do is sort out your bafoon Packers and deaf customer service representatives.”

Helpful Report

Posted 5 years ago

Hi Rich, Thank you for leaving a review. I am so sorry to hear about the missing items. Please may I ask you to check your most recent email from Becka in relation to the Trust Pilot review which was left. Your continued support and loyalty means so much to us and I would hate for you to remain unhappy. Kind regards, Candice

Posted 5 years ago

“My daughter in New Zealand decided she needed to send the 'oldies' a food parcel due to Covid 19. In due time, the parcel arrived. Tonight I decided to cook the four fillet steaks that was part of the order. Not a good experience. I have cooked countless fillet steaks after living in South Africa for 31 years. The gristle and sinew were the worst I have seen in a fillet steak in a long time. A single 28 day aged fillet from Aldi is of far superior quality. If a company that brags about their food quality cannot supply the premium steak to meet expectations, maybe they should be avoided. Some of their products are good, but I will only support a company that is good overall. Tried to download photo but would not accept it Please unsubscribe me!”

Helpful Report

Posted 5 years ago

Hi Larry, Thank you for your review. I am so sorry to hear about the issues you have encountered with the Steaks. I can advise that our suppliers have strict control checks in place to ensure that products are of the utmost quality, so I can assure you that this is a one-off and very unusual. In order to get this fully investigated with our suppliers, please may I ask you to email me on support@musclefood.com marked 'FAO Candice'. I am keen to get this resolved for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“My delivery never came, I was also overcharged, and then, to add insult to injury, it took nearly two weeks to get a reply from a member of the customer service team, and now they are claiming that my account can’t be found along with my order. Wouldn’t recommend at all, it doesn’t hold much confidence when they can’t control their own website and orders. They have taken my money and I have nothing to show for it, musclefood have basically robbed me, as they have taken my money and ignored my emails for weeks. No contact number either, these kind of companies are limiting their communication outlets and building fortresses around themselves so that no one can interact with them. They will just give you the run around finding excuse after excuse to not resolve issues or refunds.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered with the order. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so I can investigate this for you and ensure all issues are resolved. Kind regards, Candice

Posted 5 years ago

“My delivery never came, I was also overcharged, and then, to add insult to injury, it took nearly two weeks to get a reply from a member of the customer service team, and now they are claiming that my account can’t be found along with my order. Wouldn’t recommend at all, it doesn’t hold much confidence when they can’t control their own website and orders. They have taken my money and I have nothing to show for it, musclefood have basically robbed me, as they have taken my money and ignored my emails for weeks. No contact number either, these kind of companies are limiting their communication outlets and building fortresses around themselves so that no one can interact with them. They will just give you the run around finding excuse after excuse to not resolve issues or refunds.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered with the order. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so I can investigate this for you and ensure all issues are resolved. Kind regards, Candice

Posted 5 years ago

“Horrible customer service! Ordered 20 ready meals. Package came with 1 damaged plastic container. Everything can happen. Made a picture and sent it to customer service. 1 week of emails from different people. As a result, promises to compensate without any compensation. Just stopped replying to emails. WELL DONE MUSCLE FOOD! Never buy from you again!”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear the condition your order arrived in. Please bear with us through this very busy as we are experiencing higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Awful meat. Only reason it is lean is because its thin and mixed with stuff. I've had bowel operation so need proper meant not added water etc . These guys are making a packet on their lean meat lol my dogs had the lot none of us enjoyed it , waste of money”

Helpful Report

Posted 5 years ago

Hi, Thank you for leaving a review. I am so sorry to hear this. Providing the highest quality of products and service is the most important to us and I am sorry if your experience did not reflect this. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so this can be passed on to the supplier and so I can resolve this for you. Kind regards, Candice.

Posted 5 years ago

“Just got first order and will never order again. Chicken kebab is just mush, chicken fillets very small and strange smell. Sausages extremely thin. Looks nothing like you are advertising.”

Helpful Report

Posted 5 years ago

Hi Steph, Thank you for leaving a review. I am so sorry to hear about the issues you have encountered with the order. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so I can investigate and resolve this for you. Kind regards, Candice

Posted 5 years ago

“Stay away from these!!hamper small chicken was off could smell it as soon as opened it all meats are shockingly small What a waste of money will never use again Shocking !!”

Helpful Report

Posted 5 years ago

Hi Jacqui, Thank you for your review. I am so sorry to hear about this. Your email has just been picked up. You will receive a response from me shortly to get this resolved. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“1st order received open & damaged. Asked to rate the promptness of initial mail, I replied good but since initial mail no reply at all. Don’t even think about dealing with this company, overpriced, overrated & customer service non existent, totally unimpressed with this company. I’ll never use again & tell everyone of my experience”

Helpful Report

Posted 5 years ago

Hi Bev, Thank you for your review. I'm terribly sorry to hear the condition your order arrived in. Please bear with us through this very busy as we are experiencing higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“This is the first time I’ve ever left a review in my life. I felt the need this time as I was extremely disappointed with the food box I recieved. The pictures on their website are clearly for illustration purposes to grab your attention, great job. You had me fooled. The hampers are merely half the size of the pictures. You are not getting what you see at all. I was half expecting another box to arrive but no. Definitely not worth the £47. The chicken smelt funny, the meatballs are tiny, the mince is fit for 1 person, I could go on. Your better off going the butchers”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear you feel this way about our service. Please bear with us through this very busy as we are experiencing higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“They have not replied to my email complaint, what sort of a company are you! Mis-selling advertisement is illegal. £75.00 for a bunch of processed meat well and truly. They have stolen from me I am going to post on every social media outlet until I receive a reply.”

Helpful Report

Posted 5 years ago

Hi Lee, Thank you for your review. I'm terribly sorry to hear you feel this way about our service. Please bear with us through this very busy as we are experiencing higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

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