MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service nearly 10 days after I emailed with a complaint still no reply, have kept my order on pending with no further contact. Feels like an absolute scam.. claims next day delivery to only hold my order with no way of cancelling Do not be fooled I will be warning absolutely everyone to stay clear from this scam”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear the experience you have had with us. Please bear with us through this very busy as we are experiencing higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“I received an unexpected delivery late Tuesday afternoon, the bag wasn’t sealed, the few ice packs were only in the base of box only on one side. Some chicken was tucked down in one of the box( not in the bag). Half of the meat was warm and inedible. I have contacted muscle foods and sent photos. I have still had no response. I commented on their fb page along with others and muscle foods have removed some of the negative comments. I have taken screenshots of the comments by the other and asked for their agreement to use them as evidence against muscle foods to the relevant authorities!!”

Helpful Report

Posted 5 years ago

Hi Joanne, Thank you for your review. I am so sorry to hear your order arrived in this condition. The system shows my colleague has responded to you and asked if you would be able to send over some photos. My apologies if this has not been received. I have emailed you again directly. Please also check your junk/spam emails if this is not received. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“The chicken was off! It stunk!”

Helpful Report

Posted 5 years ago

Hi, Hi Julie, Thank you for leaving a review. I am so sorry to hear about the quality issue you have encountered with your Chicken. I can advise that our suppliers have strict control checks in place to ensure that products are of the utmost quality, so I can assure you that this is a one-off and very unusual. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' so I can pass this to the relevant department and provide a full resolution. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“I have been a customer for years but after my last order I wont be any more Order turned up warm as there was only 1 ice pack on top and bag wasnt sealed. Chicken had a use by date of the day I received it. Whole order unfit for human consumption!!! Courier was already back in his van by the time I opened the door but he must of known order was knackered as had been in his hot van for at least 8 hours (I was almost his last delivery of the day) Customer service seems to be almost non existent at the moment. Can only contact by email/web form Did get a response after 22 hours of original complaint. Just asking more questions. Replied and also chased up but no response. At the moment I have a freezer full of inedible meat & meals I was looking for a replacement but now just want a refund as I have lost all trust in MuscleFood”

Helpful Report

Posted 5 years ago

HI Allen, Thank you for leaving a review. I am so sorry to hear about this. Due to recent events, we have turned off the Live Chat function due to high volumes. This is going to be switched back on as of tomorrow as an additional channel of communication. My colleague Devante has replied to your email and requested you to send photos so we can pass on to the relevant teams. Please can you send over the photos if possible and ask Devante to pass you over to myself so I can provide a resolution. Your continued support and loaylty means so much to us and I would hate for you to remain unhappy. Kind regards, Candice

Posted 5 years ago

“I ordered a weeks supply of ready meals but my bank declined the transaction, three weeks later and a box of very poor bland tasting meals arrived, it looks like they keot my card info and trued the order again without my permission. I will be contacting the financial conduct ombudsman about this tomorrow.”

Helpful Report

Posted 5 years ago

Hi Christian, Thank you for your review. I am so sorry to hear about the confusion. I have checked and I can see you have spoken to my colleague Jamie about this who advised this is due to the offer selected being a 2 weekly recurring plan. We do advise this on the web page and this is also advised in the confirmation emails. Please can you email me directly on support@musclefood.com marked 'FAO Candice' so I can pass on your feedback and provide a resolution. Kind regards, Candice

Posted 5 years ago

“Food arrived a day late. Not very cold. For a first order I'm not overly impressed. There won't be another.”

Helpful Report

Posted 5 years ago

Hi, Thank you for leaving your review. I am so sorry to hear about the issues you have encountered. Please can you email me directly on support@musclefood.com marked 'FAO Candice' I will escalate this for you and ensure this is resolved. I would hate for you to remain unhappy. Kind regards, Candice

Posted 5 years ago

“do not accept peoples updates and send emails which you cannot reply to”

Helpful Report

Posted 5 years ago

Hi, Thank you for leaving a review. I am sorry to hear about this. Please can you provide me with some more information so I can look into this and ensure it does not happen again. I can be emailed directly on support@musclefood.com marked 'FAO Candice'. Kind regards, Candice

Posted 5 years ago

“Food delivery was fine meat very disappointing never had such rubbish for £50”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am so sorry to hear about this. Please email me on support@musclefood.com marked 'FAO Candice' so I can investigate this and resolve any issues for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“I have never had a delivery of food so rubbish for £49 i will not be shopping at muscle foods anymore complete wast of money”

Helpful Report

Posted 5 years ago

Hi Yw, Thank you for your review. I am so sorry to hear you feel this way. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' I would like to look into this for you and ensure any issues are resolved. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Delivered warm. The delivery driver was running back to his van. The box was small. We had cleared our freezer waiting for the order it was minuscule and we had to throw it out because it was warm and my daughter has only just finished chemotherapy. I couldn’t get in touch with the company to see if it had defrosted or if it was fresh they have it well set up so u can’t speak to anyone. Complete waste of £70”

Helpful Report

Posted 5 years ago

Hi Louise, Thank you for your review. I am so sorry to hear about this. Please can you email me directly on support@musclefood.com marked 'FAO Candice' so I can look into this for you and ensure you get a replacement order or a refund. Kind regards, Candice

Posted 5 years ago

“Have ordered a few times now and the food is perfect and well worth the money. People complaining about the meat smelling off before its hit its dats are worrying over nothing the meats vacuum packed.. Give it 10 minutes an the smells gone an still tastes amazing!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your great review, it’s really appreciated. We really pride ourselves on delivering outstanding levels of service and I am delighted that you are happy with your order. If you ever have any questions, or need any help with an order please contact us via the website. Thanks, Candice

Posted 5 years ago

“Here is a photo which clearly states no subscription but yet they took an extra 138 pound out of my bank without my consent, how do they even do that? I have been through all the terms and conditions and nothing is mentioned.”

Helpful Report

Posted 5 years ago

“First time customer. Hamper arrived on time, couldn’t fault that, & all items where there. A lot is vacuumed packed, so as gone straight in the freezer. The packs seem small but I’m assuming that’s because they are vacuumed pack or I’m just rubbish at weights. I can’t comment on quality etc as we haven’t had any yet. However, not impressed with the chicken breasts. We separated them into portions of two, for ease, but they were starting to smell as though they were on the cusp of not being right, even though the date is for 3 days away. Not sure I’d re-order”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for taking the time out to leave a review. I am sorry to hear you are unhappy with the Chicken. Please email me directly on support@musclefood.com marked 'FAO Candice'. Rest assured I will do my best to resolve this for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Still waiting to hear from Candice, picking this up personally. Avoid this company at all costs.”

Helpful Report

Posted 5 years ago

Hi Jon, Thanks for leaving a review. I have just responded to you directly and await you coming back to me so we can get this sorted. Kind regards, Candice

Posted 5 years ago

“I was horrified too but for different reasons, this is the worst decision I have made in a long time, they really saw us coming, tasteless, Chicken Satay, Potatoe, Sausage and Beans, take out the potato and your left " with not a lot " very poor overpriced meals you get better more tasty food with Aldi ready meals at less than half the price .I would not use them again if THEY paid me , so don't waste your money”

Helpful Report

Posted 5 years ago

Hi Martin, Thank you for your review. I am so sorry to hear this! Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' I would really like to ensure your feedback is passed on to the relevant teams. I will also do what I can to put this right for you. Kind regards, Candice

Posted 5 years ago

“I was absolutely horrified to find that my first ever order with muscle food arrived in a shocking and appalling manner. A couple of the plastic containers had the content of the food thrown out and was covering the other various containers in the packaging. The smell was horrific and very off putting, I couldn’t believe a reputable company like muscle food would be capable of sending out food in this state. It mentions on the delivery box to take a picture of my delivery and to share it on various social media platforms, such as Facebook, Instagram & Twitter which I use very frequently. I have refrained from doing so at the moment, and thought I’d email you first to see how you would make this very disappointing experience for me into a positive and how you will rectify this matter and not lose a brand new customer in the process.”

Helpful Report

Posted 5 years ago

Hi Sanjit, Thank you for leaving a review. I am so sorry to hear your order arrived in this condition. Please may you email me at support@musclefood.com with the subject line “FAO Candice” I would like to personally address these issues and fully rectify this for you as your loyalty is so important to us and I would hate for you to remain disappointed in us. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“We had great service. Top quality meat and great delivery. Can’t fault it.”

Helpful Report

Posted 5 years ago

Hi Natalie, Thank you for your great review, it’s really appreciated. We really pride ourselves on delivering outstanding levels of service and I am delighted that you are happy with your order. If you ever have any questions, or need any help with an order please contact us via the website. Thanks, Becka

Posted 5 years ago

“First time ordering with muscle food. Recieved an email stating it is in transit. No tracking number jus a link which did not work. Emailed company no response. I went out as reading on the email it stated i would be given a 2 hour delivery slot. Was not given this. Came home after a long walk to find a note though my door stating my delivery had been left in my bin. The box does state food. Box and meat was warm so obviously had to be thrown away. Emailed yet again but still no response. Absolutely disgusted.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear the method of delivery you have encountered. Please bear with us through this very busy and unprecedented time as we are experience higher volumes than usual. Please may you email me directly at support@musclefood.com with the tagline 'FAO Becka' and I can be in touch to ensure all issues are fully resolved. Thanks, Becka.

Posted 5 years ago

“Do not use this company, lots of items missing and no response from customer services. Delivery came 3 days late. They have also took 2x payments for another order which I did not place. I suspect that may be my fault as it is probably hidden in their small print in the t and c as a repeat order if I you do not cancel, so be aware of this if you are still even considering using this company. Companies should not be allowed to do this in my opinion.”

Helpful Report

Posted 5 years ago

Hi Jon, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered and for the delay in getting back to you. Due to recent events, we have been receiving a higher volume of queries. Your emails have been located in the system. I will personally pick this up shortly and ensure the issues are resolved. Thank you for your patience. Kind regards, Candice Customer Support Manager.

Posted 5 years ago

“Shocking quality meat and customer service. Emails go unanswered and it’s impossible to speak to someone to resolve an issue. Wish we’d never heard of this company!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time out to leave a review. I am so sorry to hear about the issues you have encountered. Your email has now been taken over by myself and i have replied at length to offer a full resolution. Please respond to me via the email and I will do what I can to put this right. Kind regards, Candice Customer Support Manager

Posted 5 years ago

MuscleFood is rated 4.3 based on 4,134 reviews