MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.57

4.6 Rating 2,844 Reviews

89 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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MyCozyBoots 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality just i order wrong size”

Helpful Report

Posted 4 years ago

“Ordered Christmas gift and received the wrong color slippers 10 days before Christmas. I contacted customer service who said I needed to go to returns portal and send the item back and a replacement will arrive as soon as possible. I explained the situation and was even going to pay for the correct pair only to find that it was out of stock. So they sent me the wrong item because the one ordered was out of stock. Instead of notifying me they sent me the wrong item in hopes that i would keep it and pay for it rather than lose the business! Attached is the rude response the customer service responded to me with. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Every other company having issues has been so great bending over backwards to help customers. Clearly they do not need the business. They have mastered taking advantage of customers during the holidays!”

Helpful Report

Posted 4 years ago

Hello, and I am sorry if you find our response rude. As far as I can see, our customer support agent is apologizing and offering you a prepaid label to return the incorrectly received product. I do believe it is also very much worth noting that you did not include the entire correspondence. Our agent asked you to open a return request so we can provide a return label and as soon as the return is on the way, you will be shipped a replacement in the correct color. Instead, you've started making unreasonable demands to ship you the correct color right away and expedite shipping - all WITHOUT you shipping the wrong product back "until after Christmas". I am sorry, but we are not a charity and not sending goods for free, even if we made a mistake and did our best to correct it. So please, if leaving us a negative review for others to see, do take your time and honesty to tell the full story.

Posted 4 years ago

“Quick shipping and just what I needed and couldn’t find elsewhere!”

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Posted 4 years ago

“Fast delivery.”

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Posted 4 years ago

“Fast delivery and exactly what I ordered!!”

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Posted 4 years ago

“I’ve never heard of the company before but the shoes I wanted were cheaper than any other site I saw them on and I received them faster than expected. I’ll use them again.”

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Posted 4 years ago

“Very good selection of hard to find boots”

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Posted 4 years ago

“Boots came within a few days!”

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Posted 4 years ago

“First time ordering from this company and my experience was pleasant. Boots were very reasonably priced and were shipped and delivered quickly. Thank you.”

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Posted 4 years ago

“The items ordered were shipped fast and arrived as described. The reason I dropped 2 stars is because customer service is unresponsive. There is no phone number and chat messages are not responded to. I sent email with an issue and a question. I never received a response, however the issue I raised in the email was resolved. The question I asked was answered myself once the items arrived. Customer service is extremely important for any business and I'd be hesitant to order again if theirs does not improve.”

Helpful Report

Posted 4 years ago

“This is my 2nd time ordering with My Cozy Boots and both times have been a smooth and great experience. My orders have came on time even through the busy season without any issues. Will be shopping more often with them from now on. THANKS.”

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Posted 4 years ago

“Fast shipping, I love my new warm duck boots! Thanks Cozy!!!”

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Posted 4 years ago

“Fast shipping great condition. Will order again from them for sure.”

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Posted 4 years ago

“I was hesitant ordering from a site that wasn't my normal especially with the timing of Christmas gifts. But the item came fast, was in stock (only on this site) and a better price than anywhere else and I have been comparison shopping for these boots for a month and they don't go on sale! I will for sure be purchasing from them again.”

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Posted 4 years ago

“Came very fast”

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Posted 4 years ago

“Ugg slippers came quickly as described. My son will love them.”

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Posted 4 years ago

“Love my Ugg slippers!”

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Posted 4 years ago

“No complaints. The product I ordered arrived quickly with no issues.”

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Posted 4 years ago

“good service. my boot have not yet arrived, they are due to arrive 12/6/2021.”

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Posted 4 years ago

“Excellent customer service, great prices and fast service! Highly recommended.”

Helpful Report

Posted 4 years ago

MyCozyBoots is rated 4.6 based on 2,844 reviews