My Phone Support Reviews

Name: My Phone Support
Address: 41 Madison Avenue, 31st Floor, New York
Rating: 4.78

4.8 Rating 3,344 Reviews

95 %

of reviewers recommend My Phone Support

Company Reviews

Questions

Metrics

4.8

Based on 3,344 reviews

Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-877-327-8721

Email:

support@consumersoft.com

Location:

41 Madison Avenue, 31st Floor
New York
10010

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My Phone Support 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the service is great, however it's quite pricey. My shortfall is they take too long to go over your service contract. Most problems happen while in the middle of doing work. Lastly, they over sale the product. If you talk to more than one person, each person goes into a sales dialogue. I have several computers and I've been a loyal customer for years. I would advice some type of rating system for repeat customers and minimize all of the sales dialogues. Time is precious...”

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Posted 9 years ago

“Appreciate the support to keep my computor running. Will probably talk to you again in 2 years. Happy Holidays!”

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Posted 9 years ago

“The only complaint I have is no- one said anything about having to pay to fix the problems before they spent 2 hours diagnosing my machine. Once I got to the tech, everything was fairly quick and painless.”

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Posted 9 years ago

“The service performed was an excellent job, after I got to the fourth person who was very polite, knowledgeable and patient. The fist person was less than satisfactory an unable to help me. I would use the service again with one of there 4th level Tec's.”

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Posted 9 years ago

“spoke with two different technicians, both were very difficult to understand, speaking broken English.”

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Posted 9 years ago

“Mrugesh addressed the problem quickly. Computer seems to be working better.”

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Posted 10 years ago

“Your tech was very helpful in helping to unlock my computer this evening. Thank you so much. I was at a panic mode as to what to do.”

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Posted 10 years ago

“It took a few attempts but my computer finally appears to be back up to speed. The technicians a very courteous and helpful.”

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Posted 10 years ago

“Great Work with knowledgable technicians.”

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Posted 10 years ago

“Technician was very prompt and solved the issues in a timely manner”

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Posted 10 years ago

“Repair was quick and effective. Understanding between both parties was sometimes an issue.”

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Posted 10 years ago

“The troubleshoot and fix by Raul Kumar took about 30 minutes with 7 different issues on my Dell computer with Windows 8 operating system. I admire the customer service relationship displayed by Raul Kumar. He is very efficient, knowledgeable, patient, and courteous in answering my questions. I recommend him to other customers onboard you have. Thanks again for your support . Also, thank you to Dilip Kumar Yadaw who initially took initially found the issues on my computer. Lastly, you probably have to put a notice to all Window users to be aware of a scammers calling your clients telling that their computer will crash if not fix by infosis.net. I almost fell into the trap. This is the reason I called your office to verify if the latter is part of your support team. Thanks again.”

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Posted 10 years ago

“Very helpful, fixed all my problems.”

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Posted 10 years ago

“very happy”

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Posted 10 years ago

“Very pleasant, knowledgeable and comfortable in taking over cleaning up system.”

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Posted 10 years ago

“Hard to understand accents.”

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Posted 10 years ago

“fixed everything that was a problem”

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Posted 10 years ago

“The service was very helpful, although it was quite a lengthy process.”

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Posted 10 years ago

“Thank goodness for patience, these folks have it. While I am not always sure to get what I want, they work to understand your objective and get you there. A great resource, they have helped me many times and tune ups help avoid issues created with wifi and travel!”

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Posted 10 years ago

“It took awhile. The issue was not resolved with internet explorer, but the rep got the website to work with Chrome.”

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Posted 10 years ago

My Phone Support is rated 4.8 based on 3,344 reviews