My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,496 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

Questions

Metrics

4.6

Based on 4,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how My-Picture.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to report the services of company named my-picture.co.uk because it is disloyal to its customers. The company deceives its customers with the deadline for making the order, delivery and customer service, what's more, it even makes fun of people's pain. I placed an order on 29/12/23 after seeing on their website that the production time is 1 to 3 days.We have lost a mother and her funeral is scheduled for 12/01/2024.According to the times listed on their website, we shouldn't have any problems, but to avoid any inaccuracies, I called to let them know in advance everything about our order.I was assured that it would be marked as a priority and they would notify the production department.On 06.01.24 I received an email confirming that my order has been produced and shipped. From 08/01/24 to 11/01/24, I have been constantly checking where the package is, including the delivery company- Yodel. I talked to both companies every day. The company named my-picture.co.uk assured me that I would receive the shipment by our deadline. On 10th I called twice again to this point and after checking, I get a new email saying that right now my order is ready and expected to be shipped. Why they deceive and are so dishonest with a client who suffers from the loss of a loved one?This order will arrive after the funeral will have passed. The moment I found out that I was cheated, I immediately looked for another company to carry out the order in a short time So far this company really let me down completely.I have to re-order the same canvases from a real company which make them only for 1 day!!! The bereaved family we give them the worst feedback they definitely deserve. I am still waiting for their decision regarding the refund due to breach of their contract.”

Helpful Report

Posted 2 years ago

“I am extremely disappointed. I ordered a memorial photo and used My Picture due to the positive reviews and quick production and delivery times and the picture hasn’t arrived. I’ve had to spend more money getting a picture from another source. The customer service of the company and the delivery company has been appalling. All AI generated answers and no one to talk to. Very unhappy !!”

Helpful Report

Posted 2 years ago

“So far, my order has not arrived (have been waiting 4 weeks). I have received one reply to my concerns but radio silence since. Tracking seems to show my delivery all over Europe. Lets hope quality is better than delivery. Would not use this company again.”

Helpful Report

Posted 2 years ago

“Great quality quick service, packaged well!!!”

Helpful Report

Posted 2 years ago

“I don't really fancy negative reviews, but on this occasion nothing else left for me. I have ordered picture on 20th Dec, bearing in mind Xmas time, while offered 3-5 working days delivery. Gladly received an email shortly after the order that the item is ready and sent. And now its 7th working day and find out with choosen by them courier that they didn't even sent it yet. Spoken to them but they constantly lie, saying they sent. Changing delivery time , from 3-5 to during chat, and to 7 via email. Ridiculous, if they would tell me that having delay I would order something else earlier, but they keep their lies. I have to order picture from someone else today, pay a lot more for express service. Additionally 'my-picture' failed, but rejecting refund. Incompetent company, and you can't trust them.”

Helpful Report

Posted 2 years ago

“Customer service unhelpful. Ordered 3 separate gifts (wouldn't let me order on same invoice so had to pay 3 lots of £6 postage 😥) 2 items received which I'm very happy with. The third one seems to lost between the company and the delivery company. Phoned to find out why two items ordered on the same day, one has been received and the other hasn't. Just keep saying will be here next week. Asked for a refund of the extortionate double postage paid which was ignored. Need to sort this for my review grading to change”

Helpful Report

Posted 2 years ago

“Terrible service, guaranteeing xmas delivery but item still not received. Unhelpful customer service wouldn't recommend to anyone”

Helpful Report

Posted 2 years ago

“Happy with product but knocked a star off as there seemed to be a communication problem between yourselves and the cargo company each thinking the other had the parcel, resulting in it being in stasis for several days...”

Helpful Report

Posted 2 years ago

“Great value, easy ordering process. Would use again for sure.”

Helpful Report

Posted 2 years ago

“Was just perfect and am about to order another”

Helpful Report

Posted 2 years ago

“Very good service quality good and customer service good. Had to have a replacement done due to delivery company breaking product was here within a week and in time for christmas”

Helpful Report

Posted 2 years ago

“Exceptionally pleased with my purchase- top quality finish, very reasonably priced and arrived before Christmas- I couldn’t have asked for more !”

Helpful Report

Posted 2 years ago

“Excellent quality and service highly recommended 👌”

Helpful Report

Posted 2 years ago

“The canvas got in the end was fantastic! A lot better quality than expected!”

Helpful Report

Posted 2 years ago

“Pictures are perfect I love them”

Helpful Report

Posted 2 years ago

“Brilliant service very fast dispatch and parcels well pretacted.”

Helpful Report

Posted 2 years ago

“Great service and products”

Helpful Report

Posted 2 years ago

“Brilliant made my nan cry”

Helpful Report

Posted 2 years ago

“Really good photos but unfortunately I had two delivery’s that arrived with broken frames. The Frans are vey cheap and plastic.”

Helpful Report

Posted 2 years ago

“I ordered a 60cm x 40cm canvass print. The delivery schedule was perfect, the quality was amazing and the value was outstanding. I am very pleased.”

Helpful Report

Posted 2 years ago

My-Picture.co.uk is rated 4.6 based on 4,496 reviews