“Yet another purchase from My-Picture.co.uk. I’ve lost count how many I have ordered and every one has been absolutely superb. Fantastic quality, value and service.”
“Truly delighted with my canvas,packing was excellent,canvas beautiful quality,was a gift for my son he was over the moon with it,everything perfect ,will order more in the future,thank you.”
“Everything about my order was perfect, from ordering to delivery, and the quality of the canvas for the discount I got was amazing, this is the second time I have ordered from my picture and I cant fault a thing”
“Brilliant company and the quality and value for money is great. I had an issue with slight damage to my canvass during transit and I had no issues at all getting this issue resolved. Highly recommend.”
“Poor product, awful customer service, not a UK company, BEWARE !
I ordered a large acrylic picture months ago, the first one arrived with a very poor repair attempted by the manufacturer on the rear of the picture however it left a 5cm white scratch clearly visible on the front. Amazed that they had actually shipped it in such poor condition, I contacted them and sent photos of the damage, and they promptly sent out another one.
My main concern is that they sent it out at all with such a poor repair as you couldn’t miss it when looking at the picture!
Picture 2 arrived, this was broken in transit, not their fault in fairness, I sent them pictures and they agreed to send me a 3rd picture.
Picture 3 arrived, with damage clearly visible where they had attached the frame to the rear of the acrylic sheet. It had lifted off around 5 areas of the picture probably around 1 to 2 cms in size, all clearly visible, all ignored and shipped as it was.
Then begins the email ping pong, they have asked me to send pictures numerous times. I have sent detailed pictures, detailed emails asking specific questions about how we are going to resolve this, and after close to 40 emails and several phone calls am no further forward having paid £85 for a very large picture which I still don’t have on my wall.
I would be extremely cautious sending any orders or money to this organisation, unless it’s of little value and little risk.
I hope this will be resolved but fear this organisation has no scruples and no intent to refund or ship me another product.
I would guess they will probably go out of business at some stage and pop up under another name in the near future
Deal with at your peril !!!!”
“I ordered 8 picture tiles, they took over week to arrive and when arrived the box was damaged and left out in the rain. I immediately contacted them with photos of the damage and all I got back was under German civil law we can't refund you. I have rang, emailed and you just get fobbed off. It looks like you are purchasing from a UK business which is not the case. I have now reported this to trading standards and they are investigating this company. I will also be seeking legal advice and it will be also reported to Facebook. Do not under any circumstances buy from this company as you will not get refund if they send you damaged or shoddy goods. If you're going trade in the UK at least ensure your goods are delivered professionally and not damaged, if damaged abide by consumer laws and not hide hide behind a UK URL. You're conning money from people by doing this and keeping money for consumers for your issues.”
