Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Love the personalised box makes the gift even more special”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Nice product but a little expensive we thought. The delivery was delayed and slow so I missed getting it in time for my great nieces 1st birthday, which was very disappointing as I felt there was plenty of time from ordering for standard delivery. It did arrive for me to delver it the day after her birthday party, but that entailed me an additional hours drive. However, the product was well received and cute.”

Helpful Report

Posted 3 months ago

Hi, thank you for your detailed review. We’re really pleased to hear that you found the product cute and that it was well received. That truly means a lot to us. That said, we’re very sorry to hear about the delay and that it caused you to miss your great niece’s 1st birthday. We completely understand how disappointing that must have been, especially when you had allowed what should have been enough time for standard delivery. Your feedback on both delivery times and pricing is really valuable, and we will be sure to share this with our team as we continue to improve our service and overall experience. Thank you again for taking the time to share your thoughts. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Parcel has never been delivered! Please can you either deliver the parcel to correct address or return money back to the bank card I paid from and let me know”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and I’m very sorry to hear that your parcel has not been delivered. Upon checking, it appears there may be an issue with the delivery address provided. To help resolve this as quickly as possible, please get in touch with our Customer Service team so we can investigate further and assist you with either arranging delivery or processing a refund. We apologise for the inconvenience caused and appreciate your patience while we get this sorted for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“The pink personalised bunny was for my new granddaughter. I have no doubt she will love it. Delivery was quick.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“The gift was lovely and I liked it but did not receive it on time for child's birthday which was a big disappointment and had to purchase something else”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback. We’re really pleased to hear that you liked the gift, but we’re very sorry that it didn’t arrive in time for the child’s birthday. We completely understand how disappointing that must have been, especially for such an important occasion. This is not the experience we aim to provide, and we truly appreciate you bringing it to our attention. We’re continuing to work on improving our delivery timelines and communication to help avoid situations like this in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Came intact very pleased with purchase”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Excellent every time I've used them”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Ordered gifts for Twins First Birthday with 3-5 days delivery time frame. The order was placed on the 14th April and I’m still awaiting the order 9 days later and no idea when I’m likely to receive it. Phoned My 1st Years and they told me they will chase the Carrier who are Evri and they will advise me of the position in the next 48 hours, sorry but this is not good enough.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and I’m very sorry to hear about the delay with your order. I completely understand how frustrating this must be, especially for such an important occasion. Due to the Easter period and the recent Bank Holiday, our company was closed, which has unfortunately extended our usual processing and delivery times. In addition, we’ve experienced an unexpectedly high volume of orders, and despite our best efforts, we have not been able to meet our usual delivery timelines. We fully appreciate how important timely delivery is, and we sincerely apologise for the inconvenience this has caused. Please be assured that our team is working diligently to process and dispatch orders as quickly as possible, and we are actively addressing these delays to minimise them going forward. I understand your concerns regarding the courier update, and we will continue to chase this with Evri and keep you informed as soon as we have further information. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Went above and beyond to make sure that my order was exactly how I hoped. Excellent customer service. Thank you”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Ordered a gift for new born baby with 3-5 days delivery time frame. Was visiting the new born baby within the 8 day time frame so was able to gift in person, however my order arrived on day 9, was very disappointed as I was not able to hand gift the present!”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and I’m very sorry to hear that your order didn’t arrive in time for your visit. We completely understand how disappointing it must have been not to be able to give your gift in person. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. In addition, we’ve experienced an unexpectedly high volume of orders, and despite our best efforts, we have not been able to meet our usual delivery timelines. We fully appreciate how important timely delivery is, especially for such special occasions, and we sincerely apologise for the inconvenience this has caused. Please be assured that our team is working hard to improve our processes and minimise delays like this in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Fantastic quality , and arrived a few days ,,”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Simply beautiful!”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“These look good but as they are for a first birthday in July they haven't been tested 😄”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Great, the recipient loved it! Thank you”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Excellent customer service, lovely packaging and quality - would definitely recommend to anyone!”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Bought this little jigsaw for my granddaughter ,the little bag with her name on is so cute ,and the jigsaw is great quality big chunks ,just big enough for little hands . Would make a great birth or christening gift”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Not happy at all as it took so long to be delivered. Ordered on the 1st April arrived on the 11th so completely missed Easter. I won’t be ordering anything from you again.”

Helpful Report

Posted 3 months ago

Hi, I’m really sorry to hear that your order didn’t arrive in time for Easter. I completely understand how disappointing that must have been, especially as it was an important occasion. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We also experienced a much higher volume of orders than expected, and despite our best efforts, we weren’t able to meet our normal delivery timelines on this occasion. We truly regret the inconvenience caused and understand your frustration. Please be assured that your feedback has been noted and will be shared with the relevant teams, as we are actively working to improve our processes and prevent this from happening again in the future. Thank you for your patience and for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Blanket was absolutely beautiful. My niece was delighted with it. Beautifully packaged and would refer your company.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I originally intended to give a poor review as hadn't received the item from you weeks after ordering it. I have since found out that the item was damaged beyond repair. I contacted you and spoke to a lovely lady called Irena who immediately offered a refund or replacement via express delivery. She was happy to refund me no quibble or hassle. Thank you very much Irena!”

Helpful Report

Posted 3 months ago

Hi, I’m really sorry to hear that your order didn’t arrive in time for Easter. I completely understand how disappointing that must have been, especially as it was an important occasion. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We also experienced a much higher volume of orders than expected, and despite our best efforts, we weren’t able to meet our normal delivery timelines on this occasion. We truly regret the inconvenience caused and understand your frustration. Please be assured that your feedback has been noted and will be shared with the relevant teams, as we are actively working to improve our processes and prevent this from happening again in the future. Thank you for your patience and for bringing this to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“For my 1st purchase I was really impressed at the quality of my gift. It was beautiful packaged and arrived in only a couple of days. I have all ready recommended it to a friend. And will definitely be purchasing again.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

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