Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“I bought my son this bag for his 2nd Birthday! Needed an upgrade for some bigger space now he wants to bring all his toys with us when we’re out (also needed some extra room for the all important inhalers and spacer). The bag is honestly adorable. It’s spacious, the design is amazing and my son loves to wear it (on the shortest strap length) even though he doesn’t get very far!”

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Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“I ordered two thing for my daughter who had a baby Ordered on thursday delivered on Friday with her name on excellent”

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Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Beautiful gift great quality very fast delivery. Will use again”

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Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Very disappointed with the service. I ordered a money box for my granddaughters christening and was told it would be delivered on Friday.The christening was on Sunday and I did not receive this item until Monday.When I emailed about it I just got a message back saying we are very busy and are running behind.Not good enough and I would definitely not of ordered it if I knew this in advance.Don’t give promises that you can’t rely on.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we are very sorry to hear of your disappointment, especially as the item was for your granddaughter’s christening. We completely understand how upsetting this must have been. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines. We understand the importance of timely delivery, and we deeply regret any inconvenience this delay may have caused you. Please know that we are actively addressing the situation to help minimise delays in the future, and our team is working diligently to process and dispatch orders as quickly as possible. We truly appreciate your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“It looks cheap.”

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Posted 3 months ago

Hi, thank you for your feedback. We’re sorry to hear the item did not meet your expectations. We always aim to provide high-quality personalised products, so we’re disappointed to hear you felt this way. We do appreciate you taking the time to share your thoughts with us. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Really impressed with quality and delivery time of the item. It lives up to it's expectations. As this was a first present for my first born niece. Would highly recommend.”

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Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Lovely bag thank you. I had previously ordered the same bag for my other granddaughter for their swimming lessons.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“How can a online shopping don’t have any help during the weekend?!”

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Posted 3 months ago

Hi, thank you for your feedback, and we’re sorry for any frustration caused by the lack of weekend support. We will certainly pass your comments on internally as we are always looking at ways to improve our customer service experience. I can see that your issue was resolved over a week ago, however if there is anything else you would like to discuss, please do not hesitate to contact us via email, live chat, WhatsApp, Facebook, or phone call and we will be happy to help. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Great service and lovely quality products”

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Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“I bought my granddaughter a spring lamb that was personalised. It is lovely, soft and baby friendly 💕”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Placed order but courier lost the parcel, the customs service team were prompt, polite and helpful, they re-raised my order and sent it over night. Product is lovely,, well made and so cute!”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your lovely review and for your patience throughout the delivery issue. We’re very sorry your original parcel was lost by the courier, but we’re so pleased our customer service team could help resolve this quickly for you. It’s wonderful to hear you love the product and found it well-made. We truly appreciate your support. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“As not recieve in time so too embarrassing for me”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we are very sorry to hear of your disappointment. We completely understand how upsetting this must have been. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines. We understand the importance of timely delivery, and we deeply regret any inconvenience this delay may have caused you. Please know that we are actively addressing the situation to help minimise delays in the future, and our team is working diligently to process and dispatch orders as quickly as possible. We truly appreciate your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Great product!”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Did not meet delivery times everytime I ordered. Poor customer service and generic emails sent when queried delivery delays.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re very sorry to hear about your experience with the delivery times and communication. Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing and delivery times. We have also experienced an unexpectedly high volume of orders recently, and despite our best efforts, we were unable to meet our usual delivery timelines. We understand the importance of timely delivery, and we deeply regret any inconvenience this delay may have caused you. We are also sorry if our responses came across as generic, as this was never our intention. Please know that we are actively addressing these issues to help minimise delays and improve communication moving forward. Our team is working diligently to process and dispatch orders as quickly as possible, and we truly appreciate your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The items I ordered were good quality looked amazing. This site is great for the little ones birthday, Christmas or just for general stuff like clothes.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Order processed quickly and delivered on time”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Such beautiful personalised gifts. I’ve used My 1st Years a few times now and I always return for gifts. Good quality items and with the option for gift boxes which make great presents. Would recommend”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I got this for two friends who had babies at the same time, and the reviews are glowing! It's a beautiful gift and has been useful for soothing for naps and settling them down :) would recommend!”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Love the personalised touch and good range of wooden toys.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Have ordered from here before and as usual very happy with the order great quality and item as pictured”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

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