Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“I have absolutely loved all of the products I have purchased from My 1st Years. They have all been so personal and unique”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Love the quality of all the items I purchased and the quick delivery Especially like the personalised items they make beautiful baby presents”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Product quality is perfect. Although please indicate in the checkout page if you are expecting delays. As when I tried using the customer service through WhatsApp to follow up my order, I felt like the assistant blamed me for choosing the standard delivery option instead of the next day or express delivery service.”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re really pleased to hear that you found the product quality perfect. We’re sorry to hear about your experience with the delivery and the communication you received. This is certainly not the level of service we aim to provide, and we understand how frustrating that must have felt. Your feedback regarding clearer messaging at checkout about any delays is very helpful, and we will be sure to pass this on to our team. We’ll also be reviewing the interaction you mentioned, as our intention is always to support and assist. Thank you again for taking the time to share your feedback Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“This is the 3rd time I’ve ordered in a row and my orders been delayed. It’s a shame customer care isn’t forthcoming on resolving the issue either. Just seems like a “not my problem attitude” The products itself are amazing shame the deliveries are always delayed”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re really sorry to hear that you’ve experienced delays with your last few orders, especially as a returning customer. We completely understand how frustrating this must be. We did experience a backlog of orders during this period, which unfortunately impacted our dispatch times. As a customer service team, we always aim to help as much as possible; however, due to the volume and nature of the delays, we were limited in the options we could offer at the time. That said, this is not the experience we want for our customers. We’re very pleased to hear that you love the products, and we truly appreciate your continued support. Your feedback has been shared with the team, and we’re happy to confirm that our operations are now back on track. Thank you again for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The item itself was very nice but it took a lot longer to ship than was advertised and when I contact customer services about this they were not helpful at all. Not how to operate if you want repeat custom.”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re really pleased to hear that you were happy with the item itself, but we’re very sorry to hear about the delay and your experience with our customer service. This is not the level of service we aim to provide. We understand how important clear communication and timely delivery are, especially if you’re considering ordering again. Your feedback regarding both the delay and the support you received has been taken seriously and will be shared with the team to ensure improvements are made. Thank you for taking the time to share your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Bought a few gifts from here and I’m very happy with them all they come in a lovely box and the service is excellent would highly recommend them”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Top quality items with the added special touch of personalisation if required. Absolutely love my 1st years!”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Everything I have Bought has been Quality and looks great I will Definitely be buying from you in the near future thank you”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“I always purchase gifts for new babies from My 2st Years. Always delighted, this time adding to that.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Ordered on 6th April arrived 10days later. When emailed response was we are experiencing high demand. Quality of gift good- customer service needs to improve”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“I’ve ordered from my1styears a few times and I have always been satisfied with the quality of the items bought. This time when I ordered, I had some delivery issues with the courier end and my parcel was going to be re-delivered a week later without explanation. I really needed this item to arrive on time as it a birthday gift therefore got in touch with the customer service team at my1styears explaining the issues I was facing and they dealt with the matter almost immediately. They chased up my delivery with the courier and my item was delivered 2 days later rather than a week later, which just in time for the party I was attending! Thank you so much :)”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your lovely review and for being a loyal customer of My1stYears. We’re delighted to hear that you’ve always been happy with the quality of your orders. We’re sorry to hear there were delivery issues with the courier, especially with the item being an important birthday gift. However, we’re so pleased our customer service team was able to help quickly and get your parcel delivered in time for the party. Your kind feedback means a lot to us, and we’ll be sure to pass your comments on to the team. Thank you again for your support. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The chair I ordered was lovely and I was very pleased with it. Delivery though was through Evri who were awful and delayed the chair by 4 days as they deemed it to be a large parcel requiring special delivery. It wasn’t at all”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re so pleased to hear that you were happy with the chair itself. We’re very sorry to hear about the delay with the delivery service and understand how frustrating that must have been. We appreciate your feedback regarding the experience with Evri. Thank you again for your order and for taking the time to share your thoughts. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Great quality”

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Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Delivery time massively delayed, customer service agent lied about what they could do for me - offered a £5 voucher to be used within 6 months - why would I order again if delivery times are so delayed!”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear about your experience and completely understand your frustration regarding the delivery delay. Due to an exceptionally high volume of orders, there were delays affecting some deliveries, and we sincerely apologise for the inconvenience caused. As an apology, we applied store credit to your account and did our best to speed your order up as much as possible. We’re also sorry that we were unable to provide an additional product as compensation as requested. We truly appreciate your feedback and are sorry we did not meet your expectations on this occasion. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Beautiful personalised towel, great quality.”

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Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Beautiful products- good delivery”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Really high quality jogsaw duck and so beautifully presented for a special little one's birthday.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“It was by chance that i came across this site and very happy that I did as the bag I purchased was beautiful. I had an issue with the box it arrived in and sent an email and it was resolved without a fuss”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Products were high quality and beautiful. Delivery time was quite long, only down side.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your lovely feedback! We’re really happy to hear you were pleased with the quality and beauty of the products. We do apologise for the longer delivery time and truly appreciate your patience and understanding. We hope to welcome you back again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“This was a gift for my grandsons birthday. Delivery was a long time (and didn’t arrive in time)when it arrived it was damaged. Very disappointing for the money and quality. When brought up was told that wood was a natural product but that didn’t explain the X on it, also stitching on one of the ears was not complete. They did offer to collect it and replace it however no one could be there for it to be collected as no given time. They offered a £10 credit to my account. Felt this was an insult. Such a shame.”

Helpful Report

Posted 3 months ago

Hi, thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how disappointing this must have been, especially as the item was a birthday gift for your grandson and did not arrive in time. We’re also sorry to hear you were unhappy with the condition of the item received. As previously confirmed, we are more than willing to resolve this for you, whether that be by arranging a replacement or processing a refund. However, the item would need to be returned, and the collection would need to take place on a suitable day selected by you to ensure someone is available. If you change your mind, please do not hesitate to contact us and we will be happy to help further. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

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