Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“I won't lie, the delivery took longer than expected! But they were worth the wait.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your patience and understanding! We’re sorry the delivery took longer than expected, but we’re delighted to hear you felt the products were worth the wait. We truly appreciate your support and hope you enjoy them! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Sent faulty item for my son’s 1st birthday. Then replaced it, and I was missing screws. Overall ruined the whole present. No partial refund. Won’t be using again”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear about your experience, especially as this was such an important gift for your son’s 1st birthday. We completely understand how disappointing and frustrating this must have been. We can see that a replacement was arranged on an express service and delivered as quickly as possible. However, we were not made aware at the time that screws were also missing from the replacement item, and we’re very sorry that this added to your disappointment and affected your overall experience. Your feedback is very important to us and will be shared with our product and packaging teams as we continue working to improve both our quality checks and customer experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The New Mum loved everything even down to keeping the box the gifts came in for the little ones keepsakes 😍”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Train set a gift for my soon to be grandson. The quality and craftmanship is beautiful. Presented in a charming box, it instantly gives that ‘something special’ feeling the moment you see it . The box feels indulgent and luxurious, making the whole experience feel like a true treat and amazing gift. Will definately purchase from 1st Years again.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“My 1st years produce top quality toys etc. Any problems are dealt with quickly & satisfactorily. I would always happily recommend without hesitation.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Beautiful products, always high standards. Great gifts.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“I'm really happy with my 1st purchase of a penguin dressing gown for my grandsons 2nd birthday . It arrived just in time for his birthday. The dressing gown is lovely and soft .Ive ordered a dressing gown for my grandaughter im just waiting on delivery but I'm sure that will be of the same quality as my grandsons .”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Horrible costumer service, Rude and not apologetic at all”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear that you feel disappointed with the service you received from us. We sincerely apologise again for the delay with your order and understand how frustrating this must have been. Our customer service team did everything possible to assist throughout the situation, and as a gesture of goodwill, we also offered store credit to help resolve the matter. We are sorry that you were left feeling unhappy with your experience, and we do appreciate you taking the time to share your feedback. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Very easy to place order, delivery fast, sadly misspelling on the table top, however quickly responded and replaced FOC.”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re very sorry again about the misspelling on the tabletop; however, we’re pleased to hear that our team was able to resolve this quickly for you with a free replacement. We really appreciate your patience and kind feedback regarding our ordering process and delivery service. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Lovely Jacket”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“It’s looking so pretty and cute I really love it”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“I ordered the personalised toy box, very handy, cute and easy to put together. Really cute she can keep it for a lifetime. Bit disappointed the free bunny did not come with the order.”

Helpful Report

Posted 2 months ago

Hi, thank you for your lovely review. We’re so pleased to hear you found the personalised toy box cute, practical, and easy to put together, and we hope it will be treasured for many years to come. We’re very sorry to hear that the free bunny was missing from your order. Please do get in touch with our customer service team and they will be happy to look into this further for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Very special gift for granddaughter and her new baby sister - everybody absolutely loved this, beautiful gift box and gorgeous soft yoy”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Very poor customer service, who i dealt with over email wasn't rude, not helpful at all. Really put me off purchasing again”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear that you were disappointed with your experience with our customer service team. We are sorry that you did not feel the assistance given was helpful enough. Customer satisfaction is extremely important to us, so it’s disappointing to hear that this has put you off purchasing with us again. We will ensure your feedback is passed on internally so we can continue improving our service and support. Thank you for taking the time to leave your review. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Bought a beautiful personalised blanket for my baby boy, highly recommend this company 🤍”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“This company does something special that not many compines do . Beautiful quality stuff . Very different items and a real special keep sake box and gift . Everyone loves the gifts and it feels a real different and special gift . Service is also extremely good .(5 stars)”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Product is great quality, they loved it.”

Helpful Report

Posted 2 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Products are lovely but delivery was extremely slow, website stated 3-5days, delivery took 10 days”

Helpful Report

Posted 2 months ago

Hi, thank you for your review. We’re so pleased to hear that you loved the products. We are very sorry that your delivery took longer than expected. Unfortunately, we experienced delays at the time due to a particularly high volume of orders being received, which impacted our usual turnaround times. We’re pleased to say that we are now back on track, and we truly appreciate your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“The quality of the baby bootie's are shocking”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear that you were disappointed with the quality of the baby booties. We appreciate you taking the time to leave your feedback, and we will ensure that your comments are passed on to our product team for review and consideration. Thank you again for sharing your experience. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

“Gift box was damaged along spine and cube edges along abacus were squashed not crisp cubes . Not impressed for the price paid .”

Helpful Report

Posted 2 months ago

Hi, we’re very sorry to hear that you were disappointed with the condition of your order on arrival, especially the damaged gift box and the finish of the abacus cubes. We completely understand your disappointment and we appreciate you taking the time to share this feedback with us. Your comments will be passed on to our product and packing teams for review. Please also get in touch with our customer service team directly, who will be happy to look into this further for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 2 months ago

My 1st Years Reviews

About My 1st Years:

Phone:

Email:

Location: