Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“I have made a number of previous orders and been pleased with the products and quality. This time I was disappointed at the poor quality of the back pack that stank of cheap material and the stench would not go even with airing. I had it personalised with the baby’s name and asked for a new one to be sent out asap so I could have it to give as a gift in the three days remaining but they would not accommodate if I did not send the bag back first. I explained that I would be happy to handover the foul smelling bag to the courier if they could just send out a bag that didn’t stink immediately as I was out of time. The fault was with My 1st Years yet they did not want to rectify the issue. Finally, I also ordered a personalised passport holder and luggage tag. The passport holder had the name on it but not the luggage tag. Why would the luggage tag not have the name on it if one uses it for the purpose of identifying their luggage???? Very poor experience and will never order from them again.”

Helpful Report

Posted 3 months ago

Hello, thank you for your feedback, and we’re really sorry to hear about your experience on this occasion. This is certainly not the standard we aim to provide, especially as a returning customer. We’d like to reassure you that all of our items are fully tested and safe for use by children. Occasionally, there can be a slight smell from new materials when first opened, which is normal and should fade with airing. However, we completely understand how disappointing this must have been, particularly as it was intended as a gift. We’re also sorry to hear about the issues you experienced with the personalisation and the delay in resolving this for you. Your feedback is important, and we will take this on board to improve both our products and service. If you are not happy with the items, we would be more than happy to arrange a full refund once the products are returned. Please do get in touch with our customer service team, and they will assist you further. We truly appreciate your past support and are sorry again that this order did not meet your expectations. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Beautiful products”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Bought the Pink personalised Bluey backpack It's Beautiful and a lovely suprise was that it arrived wrapped in tissue in a lovely box Bought for my Grand neice and her mum was thrilled with it .. Highly recommend”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Beautiful gift Books were great and the box and tissue paper made it look more expensive Fabulous gift for a new baby xx”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I purchased a mini embroided bag for my son, the bag is such a lovely quality, colours are all perfectly represented by the photos online and the embroidery is fab, really neatly finished.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Good quality👌”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“I sent this to my great Granddaughter in Malta for her birthday, and she loves it, especially with the animal print and her name. I also enclosed a book " at the zoo". I definately was a great success. Thank you.”

Helpful Report

Posted 3 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Great service and a lovely baby item presented in an attractive box. The baby dressing gown is well made and fun.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Absolutely shocking. My parcel was never delivered and My 1st Years suggested that I file a police report!”

Helpful Report

Posted 3 months ago

Hello, we’re very sorry to hear about your experience and understand how frustrating this situation must be. In cases where a parcel is reported as not delivered, requesting a police report is part of our standard procedure, as outlined in our Terms & Conditions. This can usually be completed quickly online. Please be assured that we are not refusing to help or resolve the issue. We simply ask that this process be followed so we can proceed appropriately. We appreciate your understanding and are here to support you through the next steps. Best regards, Aleksandra, Management Team, My 1st Years

Posted 3 months ago

“Lovely product Arrive very quickly”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Great quality item.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Beautiful products at reasonable prices. Something for everyone and different memorable pieces. Securely and beautifully boxed.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Excellent quality and unique gift”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Efficient delivery service and good quality things”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Bought a personalised camera for my Granddaughter. She loves it.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Very happy with my purchase of a gift for my granddaughters 1st birthday - beautifully packaged too.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Lovely little gifts”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Loved the items ordered.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“Easy to order, delivered quickly. Very high quality goods.”

Helpful Report

Posted 3 months ago

Hello! Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again! Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

“I love the bag quality, and the design however I just don’t like the letter ‘O’ font that their using.”

Helpful Report

Posted 3 months ago

Hello! Thank you for your kind words about the bag quality and design—we’re so glad you’re happy with it overall! We appreciate your feedback on the ‘O’ font, as it helps us improve and consider more options in the future.Best regards, Shannon, Management Team, My 1st Years

Posted 3 months ago

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