Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Nice product but looked like it had already been opened when it arrived, which was a shame as it was a gift”

Helpful Report

Posted 10 months ago

Hi, thank you for your feedback. We’re sorry to hear this caused disappointment. The product was opened by us in order to personalise it. We hope that, despite this, you’re happy with the finished personalised item and that it makes a special gift! Best regards, Aleksandra, Management Team, My 1st Years

Posted 9 months ago

“Parcel arrived in super quick time. Presentation box a special surprise and sage backpack adorable with name embroidered. I am sure great grandaughter will love having her very own backpack for nursery.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Good quality and easy to shop”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“First purchase with my 1st years but after seeing the little green dinosaur set personalised with a custom name i had to have it, quite costly but definately worth it, delivered in less than a week Will definately recomend! Thank you”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Amazing products - such high quality! Delivery was super fast and efficient, will definitely be coming back and would recommend to anyone buying for a small child. There’s such a variety of products to choose from.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Gorgeous cotton baby blanket for our great granddaughter embroidered with bees, flowers and her beautiful name, Anaya. Good quality and excellent service. Thank you.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Ordered matching wellies and raincoat. Stitching on wellies is appalling, sent emails with evidence and no reply or update. Should have never been sent out for delivery in this condition.”

Helpful Report

Posted 10 months ago

Hi, we’re very sorry to hear about the issues with your order. This is certainly not the experience we want for our customers. We have emailed you on two occasions regarding the matter but haven’t heard back. Please could you check your junk or spam folder in case our emails ended up there? We’d really like to resolve this for you as soon as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 9 months ago

“Excellent customer service”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Gift for a friend they absolutely loved it they said it was the best present they had received which is so nice to hear. .”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Outstanding quality”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“The dressing gown with personalised name embroidered was beautiful. However the gruffalo with personalised name was very disappointing. The name Freddie was stuck on with white stickers and wasn't even straight. A very unprofessional finish and one I could have done myself half the price”

Helpful Report

Posted 10 months ago

Hi, we’re very sorry to hear about your disappointment with the Gruffalo personalisation. We use a flock personalisation method for our soft toys, which is durable and designed to last. If the name wasn’t applied straight, please get in touch with our customer service team so we can resolve this for you. We really appreciate your feedback and hope we can make this right. Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Gorgeous gift for Christening- love the gift box and personalised touch .. definitely recommend .”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Everything from ordering to receiving has been 1st class. I am so pleased with my personalised train and books for my great grandsons 1st birthday.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“I expected a high quality for the price but was disappointed with the products, especially the mini backpack. Bunny ear was chopped off at the top and there are loose threads.”

Helpful Report

Posted 10 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Thanks! Sincerely, Aleksandra from the My 1st Years Management Team

Posted 10 months ago

“Great item, quick delivery. Would use again.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Perfect packaging perfect quality. I have been using this company for years.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Very poor quality - I purchased the dinosaur robe. Primark quality at double the price. The fabric is very thin, on the photo the product has labels on the left hand side - no labels present. It appears that the garment has been made by a cheaper supplier than the photo.”

Helpful Report

Posted 10 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Thanks! Sincerely, Aleksandra from the My 1st Years Management Team

Posted 10 months ago

“I was delighted with the personalized rabbit and the book.Beautiful present for newborn.Delivery was very fast.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Piano is so cute and the personalisation just sets it off- bought as a keepsake gift for our granddaughter’s 1st birthday. I would have given it 5 stars but the keys aren’t great and difficult to play an actual tune, which we thought you would at least be able to do given the price, but aesthetically it’s lovey and will hopefully look beautiful sitting in her room.”

Helpful Report

Posted 10 months ago

Hi, thank you for your thoughtful review! We’re delighted to hear you love the look of the piano and that the personalisation made it extra special for your granddaughter’s 1st birthday. We really appreciate your feedback about the keys. We’ll be sure to pass this on to our product team, as it helps us improve. We hope it makes a lovely keepsake in her room for years to come. Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Loved the products but the hooded towel was really creased. It should not have been sent out like this as it was very obvious so you couldn't miss it!”

Helpful Report

Posted 10 months ago

Hi, thank you for your feedback! We’re so glad you loved the products, and we’re very sorry that the hooded towel arrived creased. This shouldn’t have happened, and we’ll be reviewing our packing process to prevent it in the future. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 10 months ago

My 1st Years Reviews

About My 1st Years:

Phone:

Email:

Location: