Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Great bag- like the DiBo design, glow in the dark, bright orange and reflective strips to be eye catching. disappointed the water bottle pouch is inside as toddler/ kids bottles leak or are likely to when used by kids. I thought it had a slim line pouch on one side?”

Helpful Report

Posted 10 months ago

Hi, thank you for your feedback! We’re glad you love the bag’s design, glow-in-the-dark feature, and reflective strips. We appreciate your note about the water bottle pouch placement. We’ll take your comments on board for future updates. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 10 months ago

“Absolutely gorgeous jacket and matching wellies for my 2 year old grandson. Waterproof with a cosy warm lining ideal for this weather. Made even more special with his name printed on both.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Disappointed in the quality and finish for the price.”

Helpful Report

Posted 10 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 10 months ago

“Great products. Love the attention to detail. Quick, efficient service”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Font color doesnt match and not as big as the one comes with pack of clothes from other brands”

Helpful Report

Posted 10 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com Sincerely, Aleksandra from the My 1st Years Management Team

Posted 10 months ago

“The products we bought were amazing. However, the website and milestone rewards system let us down. The communication was great and didn’t deter me from buying but I will be more aware of the complications when buying in the future.”

Helpful Report

Posted 10 months ago

Hi, thank you for your honest feedback! We’re thrilled to hear you loved the products and that our communication met your expectations. We’re sorry the website and milestone rewards system caused some frustration and really appreciate you bringing this to our attention. We’ll take your comments on board to improve the experience for future purchases. Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“I've received your items as gifts for the past 11 years so when I had another baby I knew I wanted to get them something personalised and you were my first thought. The products are lovely but I naively didn't look at the dimensions and just assumed, for the price, they would be much bigger than they are. In comparison to the one my eldest has, which is 10 years old, the activity cube is ridiculously small for £49, which I luckily did not pay as it was on offer. It's still beautiful and I'm happy with it, I just wrongly assumed it would be bigger. Check the measurements people!”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your continued support over the years. It truly means the world to us! We’re delighted to hear you love the products and enjoyed personalising them. We completely understand your point about the dimensions and really appreciate you highlighting it for other customers. We’ll also take your feedback on board as we review our product descriptions to make sizing clearer. Thank you again for your kind words and loyalty! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Item came damaged, as did gift box. Spent 2 hours on chat to get it replaced. They did send out a replacement once I had sent the damaged one back, however this delayed me gifting the present as planned. I am however very happy with the replacement doll as is the child. Customer service needs improvement.”

Helpful Report

Posted 10 months ago

Hi, we’re very sorry for the inconvenience caused by the damaged item and gift box, and we completely understand how frustrating the delay must have been. We’re glad to hear that the replacement doll arrived safely and that the child is happy with it. Thank you for your feedback regarding our customer service. We’ll take this on board to improve the experience for future orders. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 10 months ago

“The service was amazing”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“I got a personalised Blanket& Soft Lion for my nephew from India. Though it hasn't got to India yet, we were soo excited to send this to them! The personalisation makes it just that more special & something to treasure. Great for a gift and very professionally made.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Bad experience would not purchase from again”

Helpful Report

Posted 10 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 10 months ago

“It’s very good quality”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Beautiful blanket presented so well”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Absolutely love the gifts I bought for my granddaughter's first birthday - the whole family were very impressed. Superb quality, amazing packaging in beautiful box and speedy delivery. Exceeded expectations, would highly recommend. Thank you.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“I ordered baby walker for my grandson but it was damaged unfortunately but the team at my1styears soon rectified the problem and send replacement by express delivery Lovely toy and am sure my grandson is going to love it”

Helpful Report

Posted 10 months ago

Hi, thank you for your kind words! We’re so sorry the baby walker arrived damaged, but we’re glad our team could quickly resolve the issue and get a replacement to you. We hope your grandson has lots of fun with his new toy! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“I ordered the small grey elephant for my expected first grandchildren. The quality is top notch, the fur is so soft. It is absolutely beautiful. The embroidered "name" in the ear is gorgeous. I knew it would be I have bought many fires teddies from you.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Easy too use website,perfect gifts that extra bit of special for a special someone love our backpack for our babygirl”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Item is okay, but constant emails is just making the experience not worth the hassle. Please stop!!”

Helpful Report

Posted 10 months ago

Hi, thank you for your feedback, and we’re very sorry for the inconvenience caused by the emails. We’ll make sure we pass your feedback to the relevant team. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 10 months ago

“Present for my granddaughter. Free gift box and beautifully wrapped. Quick delivery. Very happy.”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

“Great item and wrapped in a lovely box”

Helpful Report

Posted 10 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 10 months ago

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