Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery driver threw my parcel which contained a mattress topper over my fence and the dog got hold of it and pulled all the wrapping off and made muddy paw marks on a large part of the topper mattress. Hermes tracking page was not working so had no idea it was out for delivery. It was Xmas eve, so I was NOT a happy bunny and I`v had to wash the mattress as best I could. Thank goodness it was not an expensive item. Surely no driver should just chuck a parcel over the fence and hope for the best unless instructed to do so?”

Helpful Report

Posted 6 years ago

“Like last time was delivered to the wrong address, yet it said it was handed to resident and stated I had signed for it. Last time onesty was involved by the person receiving but not seen my parcel this time. Ok so the roads have similar names but come on Hermes surely you can train your driver's to input the right address to the sat nav! Thanks for ruining Christmas!”

Helpful Report

Posted 6 years ago

“The big problem with this company is when you ring them to find out what's going on with your delivery it cuts off saying ring the company you ordered from. Tracking always showing at depot but auto mated computer when ringing saying delivered.”

Helpful Report

Posted 6 years ago

“Ruined Christmas! Update on your parcel Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, visit the help section and use the “Before you get in touch” page”

Helpful Report

Posted 6 years ago

“Thanks for ruining my Christmas ya bastards! Had promised delivery by Christmas and thanks to Glasgow delivery drivers it never happened!!! Awful company with careless employees 😠”

Helpful Report

Posted 6 years ago

“This vile company have ruined a pensioners Christmas by stealing £152 worth of Thornton's chocolates a few days before Christmas! Shame on you!”

Helpful Report

Posted 6 years ago

“Thanks for ruining my Christmas, ya bastards! Had promised delivery by Christmas and thanks to Glasgow delivery drivers it never happened!!!”

Helpful Report

Posted 6 years ago

“Just a little Christmas congratulations to Hermes; my Hermes driver Colin who delivers to BT29 in Northern Ireland is fab, he’s delivered stuff to me for about 10 years and he’s always reliable and polite and when delivery service can be so bad with other providers I am always more willing to buy online when I see Colin/Hermes is doing the delivery. If you have a bonus scheme Colin should defs get one.”

Helpful Report

Posted 6 years ago

“Absolute crooks and cowboys, my daughters £165 trainers vanished, received a message saying they were delivered at 9.45 pm.....no they weren't, sister received the same message for the same time and date at the same address and no delivery took place.....hers turned up a week later....mines didn't, virtually non-existent help...will never buy from anyone who uses this shower of dishonest bastards again, if a monkey had longer legs and passed it's driving test it could be employed by hermes and their service level would improve dramatically ...... wish we could give negative star ratings ....PS- fake signatures made by the crooks aka couriers”

Helpful Report

Posted 6 years ago

“Wish I could leave no stars. My children are now without Christmas gifts thanks to this hideous company. For over 3 weeks I've had 'delayed' please wait another 24 hours. It's now Christmas eve & nothing...Not even an email to say where it is. Disgusted is an understatement. I ordered the parcels I am waiting for from EBay. I will never order anything from them again if sent by Hermes.”

Helpful Report

Posted 6 years ago

“Absolute Tossxxx No updates No contact Will not be using again Royal mail can have my business in the future. Avoid at all costs they don't collect or deliver come to think of it. Happy Christmas Hermes you waxxxxx”

Helpful Report

Posted 6 years ago

“The person I asked to wait in for my parcel decided to pop out to the shop at the time the first delivery was attempted. I followed the tracking and it wasn’t clear when the next delivery would be but the driver returned with my parcel the following day. He wasn’t happy that I wasn’t home the previous day, he told me he was pressing all the other buzzers to gain access but no one answered. I didn’t leave instructions to leave it with anyone else so I was surprised at that. But aren’t the drivers supposed to make 3 attempts anyhow? After he had gone I opened my package to discover that everything that was supposed in its own allocated section was loose in the package. Obviously it had been shaken and most likely bashed about, even though the parcel was clearly marked fragile in Red. They have no respect for people’s parcels and my experience was of rudeness from the driver. I would never order anything from anyone who uses them in future.”

Helpful Report

Posted 6 years ago

“Not compensations not delivered Bad company.”

Helpful Report

Posted 6 years ago

“Absolutely shocking company. Apparently they’ve made 5 attempts to deliver to me in 5 days and not once have they called me or rang my door number even though they have all my details down correctly. There’s also no way of contacting them over the phone to discuss this as the package was dispatched by a third party. This is an absolutely shocking company. They also smashed up a Bose stereo system of mine a year ago by throwing it into a van.”

Helpful Report

Posted 6 years ago

“Awful company. If I could give zero stars I would. Zero customer service. Parcels arrive damaged, left out in rain to go soggy, driver has stolen package before and also delivered to completely wrong address. He has also forged my signature once before. You can’t contact them to find out where your parcel is. They purposely make it impossible. Once you manage to find a phone number for them you cannot speak to a person, and it directs you to the webchat. This is also difficult to locate and when you do find it, you speak to a robot with automated responses again. You just have to look at their twitter page to see the hundreds of unhappy customer complaints which they do not respond to. I wouldn’t believe any of the good reviews as I can’t see how such an untrustworthy company with criminal members of staff with such a disregard for the service they are supposed to be providing could possibly be getting actual good reviews and not fake ones.”

Helpful Report

Posted 6 years ago

“Awful company. Cannot get hold of customer service, phone number directs to web chat which takes an hour then they cut you off. Damaged parcel but no way of getting the issue resolved. Website is impossible to navigate when you have a problem.”

Helpful Report

Posted 6 years ago

“How much mishandling does it take to destroy a hardwood (walnut) gift? By throwing it over a gate because you can't be arsed to ring the intercom. AND then you falsify a delivery signature with a "tick". Arrogant, cynical, and frankly useless - you can't say you weren't warned about using them. Their overall rating here is highly questionable and stupendously flattering. I'd give them a minus if I could.”

Helpful Report

Posted 6 years ago

“I think we should,d be able to put no stars I Ordered parcel from ebay unfortunately they used hermes who updated my order to delivered and signed for ,this is utter rubbish I can prove that no one came to my door at the time they said as I have a ring door bell and no one came to my door at that time , are Hermes Interested NO Next year I will not order from any online shops if they use Hermes”

Helpful Report

Posted 6 years ago

“I had to return something to M&MDirect with Hermes. M&MDirect have been great so far but Hermes was a nightmare in that you click on a page to buy a return dispatch note for £2.99. There was no notification on the page nor any sign that anything had been bought nor downloaded. The page looked exactly the same. So clicked again. When I got my cc bill I saw that I had been charged 5 times! What a con! Shouldn't they have provided an acknowledgement on the page not just by law but by common sense? Everyone else does when selling online. Can't stand this company as you can't get through to anybody.”

Helpful Report

Posted 6 years ago

“If I could give no stars I would, ordered from an online retailer last year a Christmas hamper and with DHL came within 48 hours, ordered the same this year but they now used Hermes and guess what they it has never arrived even though on the tracking app it shows they collected it on the 16th Dec, all I get is your parcel has been delayed for 24 hours, I must be living in an alternative universe if 8 days equal a 24 hour delay.”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews