Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

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“This company has no means to speak to anyone or email them about your enquiry or complaint. Bloody hopeless, total scam. Delivery driver supposedly left a parcel in my safe space, didnt recognise the picture!. and no way to contact them.”

Helpful Report

Posted 6 years ago

“Had 2 parcels not delivered in the run up to Christmas. One was ordered at the end of November and after nearly two weeks was declared lost in transit. The other arrived with Hermes early 18th Dec. They lied about trying to deliver it on 19th and said there was a delay, now it is back in depot on 20th and will not be delivered. Impossible to talk to anyone at Hermes. Will consider not using any company using Hermes as there courier.”

Helpful Report

Posted 6 years ago

“They have had my parcel for 6 days now with no sign of delivery, worse thing is the website shows they tried to deliver it but they haven't as we have CCTV and we have been in....would never use again or any company that uses them as a courier.”

Helpful Report

Posted 6 years ago

“Hermes is one of the most worst and difficult companies to get hold of. They have automated systems for everything and they consistently fail to deliver my parcel when my address is a standard easy to get to address. They leave NO proof of attempted delivery and they keep sending my parcel back to sender. This is extremely frustrating as I am 100% home to find when I track online they supposedly have attempted to deliver. This is an absolute lie! To make matters worse they have ruined the christmas experience for my family, i was depending on them to receive goods and they have failed to carry out the basic point of their entire existence which is delivering parcels (I have requested retailers not to use them as I have been so nervous and anxious every time I see that Hermes are their chosen courier) I truly do not know what to do, they are unresponsive via email and twitter and now are returning my parcel back to sender with a useless automated phone and chat service. They also ruined my birthday when I ordered something online by doing the same thing. It is strange because previously there has been no issues with receiving parcels from them, but over the last 3 months it has gone downhill and they just keep failing to offer a service they use to do. Some of their drivers ruin it for the rest of the company and the myHermes customer service is appaling, no one is there to help when you need them to most. Worst experience and once again myHermes has ruined a special occasion.”

Helpful Report

Posted 6 years ago

“They have been delivering my parcel since November! My 2yr old Grandaughters xmas present!! Now the parcel is missing, as is the tracking number. I have all the evidence. Where is it? I have had several delivery dates and it just hasn't arrived. I have contacted the sender but it will take 30 days to investigate which takes it past xmas. That is no good to me as I can't afford to buy it again. This is awful and so upsetting to me. They need investigating, already contacted watchdog! No customer services, the live chat ith the robot doesn't work! Can't get through on the phone....worst company I've ever dealt with! I will be contacting the ombudsman and the media if I don't receive a response.”

Helpful Report

Posted 6 years ago

“If I could give no stars I would. Paid £6 to get a parcel next day delivery from House of Fraser. It has been on its way all day and surprise surprise it has been delivered late this evening but where to I have no idea. I’ve have been in the front room all evening but no one has knocked or perhaps I’m deaf!! No card has been left to say where it has been delivered to. I only ordered online because I am not well at the moment so thought I would make it easier on myself. Wish I hadn’t bothered. How can companies get away with providing such a bad service and you can’t speak to them on the phone. I thought in my wisdom that I would call House of Fraser customer service but guess what they don’t take calls anymore either. It is Christmas eve tomorrow and I’m not going to get another present for my brother because I can’t get out. I don’t think I’ve a chance of getting my money back. Hermes are absolutely rubbish and why House if Fraser use them is beyond me but maybe they don’t care either because they have had my money now. Rubbish all round.”

Helpful Report

Posted 6 years ago

“Do not use Hermes rude ,offence never ever again use these clowns.”

Helpful Report

Posted 6 years ago

“What a rubbish service. It is second time in the short two month period I have been let down by Hermes pick up service. First time I wanted to return a item to ASOS and booked a pick up at home service, but the carrier was a no show, I emailed to you but didn't get any response for 3 days, eventually I can't wait any longer, I had to cancel the return and rebooked one send back though a post office. This time I needed return another item bought though AMAZON. Again I was let down, it was supposed to come to my house to pick up my parcel today, but the carrier didn't show up. Once more I had to cancel the return and rebooked another one though royal mail. I am really angry with your service, if you can't delivery the service please don't promise. I am not sure how many people like me have been let down by Hermes. I will never ever use your service again.”

Helpful Report

Posted 6 years ago

“Avoid this company like the plague. Never deliver when they say, the couriers lie about trying to deliver saying recipient is not in when they are. DO NOT USE THIS COMPANY THEY ARE ****”

Helpful Report

Posted 6 years ago

“Dreadful. No customer service whatsoever - no telephone number, just a "holly chat" where all you ever get is " We're expecting your parcel". The customer feedback audaciously assumes they have delivered your parcel - there is no option to say you have no idea what happened to it and have no way of finding out either. The Computer Says No. Avoid them like the plague!”

Helpful Report

Posted 6 years ago

“To anyone reading this review DO NOT USE HERMES.If you are buying on line check the courier the company is using.If they use hermes do not buy!”

Helpful Report

Posted 6 years ago

“I am beyond angry with Hermes you have ruined my Xmas 5 parcels have gone missing and proof of some dodgy signatures in the middle of the day when me and my partner are at work.I am contacting the press as this is absolutely daylight thieving and Hermes must be ware this is happening as there is no way of contacting them.i need someone from Hermes to contact me ASAP we live in a very quiet village with no thieves except for Hermes and parcels from other organisations are always safely received except from Hermes no phone for Hermes to contact the chat line confirms delivery by showing you the scribbled signature This company should be banned and I will not rest until I have a proper explanation of the Hermes person forging a non existent signature You have ruined my Xmas and left me out of pocket Bunch of thieves😡”

Helpful Report

Posted 6 years ago

“I received an email saying that my parcel had been delivered after a week waiting. My family and I were in at the time and I rushed downstairs to see where it had been delivered. There was no note. The email said it had been delivered to a safe place even though I hadn’t stated there was a safe place. There’s no way to contact Hermes and I’ve been in a call queue with John Lewis for over an hour. Very very frustrating.”

Helpful Report

Posted 6 years ago

“Driver forged my signature and items marked as delivered when not. The items were from Debenhams.”

Helpful Report

Posted 6 years ago

“I have been waiting over a week now for my deliveries, apparently one was signed for and delivered....(forged signature) 4 times i have had the same email to say they are out for delivery, I have been home each time and nothing has appeared. Within these packages are Christmas gifts for my family which i will not have on time or at all. Hermes are the worst delivery company out there, do not use!”

Helpful Report

Posted 6 years ago

“Absolute joke of a company. Courier has had parcel since 14/12/2019. Keep getting told to wait another 24 hours every day while they investigate. Customer service is the worst I have ever encountered. The only way to speak to some one is by lengthy automated chat and once finally through to a human you just get told to wait 24 hours. I honestly don't know how this company is still in business. They are basically parcel theives.”

Helpful Report

Posted 6 years ago

“Ordered and payed for next day delivery and was given a time slot for today 12:00 - 2:00pm, half 4 and it still hasn’t arrived. I understand it’s a busy period but as I payed for next day delivery it should be here?”

Helpful Report

Posted 6 years ago

“I sent a parcel on 12/12/19 on tracking it today I find it's been sitting at the local depot near address for 8 days and dont know when it's going to be delivered Its disgusting that you are unable to speak to anyone but fobbed off with an automatic chat line which is useless”

Helpful Report

Posted 6 years ago

“Hermes say they delivered my parcel but it has not been delivered. They do not have anyone to talk to and they have a live chat service with people that can not help as they are reading of cue cards. They are now telling me they will launch another investigation and i will have result in 72 hours. this is the second time i have had to do this. they have no idea what they are doing there service is beyond bad and there customers mean nothing to the. DO NOT USE THIS COMPANY !!!!!!”

Helpful Report

Posted 6 years ago

“Hermes admit losing Liz Earle Handwash yet won’t pay compensation. They say it’s a tracked service but have no idea where the item went missing. The list of items they won’t compensate for is ridiculous see below. Items What you can and can't send We have listed below Non Compensation Items and Prohibited Items. Non Compensation Items We have listed below Non Compensation Items. Non Compensation Items are goods which Hermes will carry but, are sent at your own risk. Hermes will not compensate you for loss, damage or late delivery of Non Compensation Items. Badly packaged BADLY PACKAGED China CHINA Furniture FURNITURE Glass GLASS ITEMS Instruments INSTRUMENTS Electronics TV'S AND MONITORS Negotiable Documents NEGOTIABLE DOCUMENTS Strapped items STRAPPED ITEMS Jewellery JEWELLERY OVER £250 VIEW FULL LIST OF EXCLUDED ITEMS Prohibited items We have listed below Prohibited Items. Prohibited Items are goods which Hermes will not carry. Hermes will not compensate you for loss, damage or late delivery of Prohibited Items. If any Prohibited Items are found in our delivery network we will dispose of them. Please refer to our Terms and Conditions. Dangerous goods DANGEROUS GOODS Batteries BATTERIES Explosives EXPLOSIVES Explosives DRUGS Filth FILTH Live animals LIVE ANIMALS Fragrance FRAGRANCE Vehicle parts VEHICLE PARTS Sharp instruments SHARP INSTRUMENTS Paint PAINT Weapons WEAPONS Liquids LIQUIDS VIEW FULL LIST OF PROHIBITED ITEMS Full list of excluded items Excluded Items are goods which Hermes will carry but, are sent at your own risk. Hermes will not compensate you for loss, damage or late delivery of Non Compensation Items. All items that have been badly packaged All tickets or passes (e.g. for travel or events) Antiques (objects over 100 years old) Any dangerous, hazardous, perishable or prohibited goods Articles made largely or wholly of gold, silver or other precious metals Bankers' drafts Bearer securities including share warrants Bonds or relative coupons un-franked postage or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed) Cameras and lenses Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials) Cheques or dividend warrants which are uncrossed and made payable to the bearer Chilled and frozen food Coupons, vouchers, tokens or stamps Credit cards and debit cards Currency notes or coins Diamonds and other precious stones with a value in excess of £250 Documentation (such as medical, employment, property or commercial records) Fossils, stones, stoneware Furniture (unless flat packed and safely packaged) Glass items or fragile items that contain glass parts (including kitchen appliances) Human and animal remains (including, without limitation, ashes) Items which can be exchanged by themselves or with any other item for money or goods or services Items which have been strapped together Jewellery with a value over £250 or antique items Kitchen appliances (e.g. white goods or electronic equipment with fragile/glass parts) Laptops Lighting equipment and light bulbs Liquids or items contained in glass or ceramics – Please note ALL liquids are prohibited Lottery tickets, scratch cards or similar Marble or any stone derivative Memorabilia, photographs, signed items and vinyl records Musical instruments (including their cases or suitcases when used as external packaging) National insurance stamps Negotiable and Identification documents (including passports, driving licenses etc.) Paintings, prints or canvases Perishable food/goods Plants, seeds, flowers and plant derivatives Real fur Resin, amber and composite items Scripts or subscription certificates SIM cards Spectacles and optical equipment (e.g. telescopes or binoculars) Tobacco and tobacco products TVs and monitors Uncrossed postal orders which do not state to whom they are to be paid Watches over £250 or antique items Full list of prohibited items Prohibited Items are goods which Hermes will not carry. Hermes will not compensate you for loss, damage or late delivery of Prohibited Items. If any of the following items are found in our delivery network we will dispose of them. Please refer to our Terms & Conditions All Toxic Substances are prohibited – Such as Arsenic; Beryllium; Cyanide; Fluorine; Hydrogen Selenide; Infectious Substances containing Micro-Organisms or their Toxins which are known to cause (or are suspected of causing) disease: Mercury; Mercury Salts; Mustard Gas; Nitrobenzene; Nitrogen Dioxide; Pesticides; Serum and Vaccines All liquids are prohibited – Including Gels, Creams, Pastes, Lotions and Oils Batteries (such as lithium batteries) – Unless included with the equipment they power Drugs – Any medicinal, narcotic or psychoactive substance controlled under the UK’s current Misuse of Drugs legislations Gardening and household tools – Unless they are properly protected Illegal items – Goods which are illegal, the carriage of which is illegal, or the supply of which to the recipient is illegal Magnetised material – With a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package Miscellaneous manufactured articles – Goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit Misleading endorsements – Parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead the recipient to believe it has been sent On Her Majesty's Service Oxidising substances and organic peroxide – These are substances such as disinfectants and may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances and injure health. For example: Bromides; Chlorates; Components of Fibreglass Repair Kits; Disinfectants; Nitrates; Per Chlorates; Permanganates and Peroxides Paints and inks – Both solvent and water-based products are prohibited, this also includes varnishes (including nail varnish), enamels and similar substances Pathogens – Things that can cause disease, such as a virus. Pathogens in the Risk Group 4 and selected Risk Group 3 listed in Schedule 9, Part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. For example: Clinical; Environmental and Medical Waste; Ebola and Anthrax Perfumes and aftershaves – As well as being classed as liquids, these are flammable and are prohibited Pesticides – Any chemical that is used to kill pests and insects. Poisonous (toxic) and infectious substances – Substances that are liable to cause death or injury if swallowed or inhaled, or by skin contact Pressurised containers – Such Aerosols, Oxygen Tanks or Fire Extinguishers Radioactive materials – Radioactive materials and samples that are classified as radioactive using Table 2–12 of the latest edition of the International Civil Aviation Organisations' (ICAO) Technical Instructions. For example: Fissile Material; (Uranium 235, etc); Radioactive Waste Material; Thorium or Uranium Ores, etc. Sharp instruments – Including Knives, Scissors and Axes UN2814 or UN2900 Infectious substances – These are classified at Division 6.2 of the 2005–2006 Edition Technical Instructions for the Safe Transport of Dangerous Goods by Air published by International Civil Aviation Organisation, (ICAO) Vehicle parts – Parts which are over our weight limit (15kg) or that are outside of our dimension limits. We also exclude any parts that contain liquids Weapons and replica weapons – Including decorative, deactivated or air powered weapons”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews