Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel with Hermes but now missing, cannot contact customer services. Baby granddaughters xmas present now not here. Worst courier service I've ever experienced and will never use again.”

Helpful Report

Posted 6 years ago

“I have blatantly been lied too. It says on the Hermes web site that their was adifficulty accessing the address how. I live on a small street about 50 metres long that comes off a main (A) road that articulated lorries use on a daily basis. the web site says that they left a card that's a lie I was not only in all morning but at the time they said they cam I was stood outside at my own vehicle. Impossible to speak gto anyone, my guess is because they cant tell lies as good over the phone. Absolutely the worst service ever.”

Helpful Report

Posted 6 years ago

“Awful awful since you changed drivers. I have loved you for years Hermes. But this week you have made me so disappointed. I was due a parcel Monday fine I forgave it not getting there but It's Friday apparently I had an attempt yesterday but driver couldn't get here then it's Friday I'm waiting again no one comes I check my tracking and it says AGAIN the driver cannot get to my home? I live in a flat that has two entrances and no one was blocking any road. It's disgusting you can't speak to anyone but live chat and they were not helpful at all I just got told to wait 3 DAYS for the next delivery attempt! After I paid £6 for next day. Disgraceful service that has let me down I use you multiple times a month for years and this is how your delivery driver treats me, he couldnt even give a reason why he can't make it to me and you won't give me a number to speak to someone. So let down never want to use your company again.”

Helpful Report

Posted 6 years ago

“Appalling company and appalling service. Waited in for 2 full days after they said they had tried to deliver our goods on day 1. What they didn’t know was we have security cameras all around the house and not only did they fail to deliver they never came onto my property on either day. In future I will check to see the delivery company the sellers use and if they use Hermes I will look elsewhere. Do yourself a favour and avoid this company at all costs. With the negative reviews I don’t know how this abysmal Company stays in business.”

Helpful Report

Posted 6 years ago

“Giving them 1 star is a star too many. I echo the comments below; it is utterly impossible to have any communication with Hermes. Their "web contact form" just sends you to a list of pages you have to follow which invariably end up with "you need to contact your retailer". The online chat facility is with a retarded computer which just sends you round in circles. I entered a complaint on www.complaint.resolver.co.uk and within 2 days I got an email from Hermes today saying they had delivered the parcel (after being stuck in their "regional depot" for 2 weeks) and that it had been signed for. Not so. At least, not at my address. So reading the comments below I'm inclined to think they made it up. They are by a country mile the worst company it has ever been my misfortune to deal with, and I advise anyone to avoid them like the plague.”

Helpful Report

Posted 6 years ago

“They claim they delivered my parcel however the gps is nowhere near my address and signature forged. They are unhelpful when you query as you dont get to speak with anyone. They must be stealing packages as this has happened twice to me since 8th December. So disappointing that so many retailers use thier services.”

Helpful Report

Posted 6 years ago

“This company is a complete joke. Delivering parcel to random addresses with random signatures. You cant speak with anyone and the online chat is a waste of time. The customer service just refer you back to retailer who repeat. You then have the hassle of complaining to your bank to get your money back after 15 days.”

Helpful Report

Posted 6 years ago

“This cowboy company is disgusting!!! I ordered from JD and I waited in all day for Hermes to deliver my parcel. I got an email from them saying it had been delivered that day at 3 35pm. What a joke! Been trying since Wednesday to speak to someone I've actually phone 127 times and my last call I was on hold for an hour and 10 minutes. They drivers are just thieves and the whole company wants shutting down. Worst customer experience I've ever had!!!”

Helpful Report

Posted 6 years ago

“lying lazy driver again Twice now the collecting driver has not turned up, lying, I had to stay in 8am to 8pm. His first comment was “unable to collect” the next day was the same appalling service. I had urgent shopping to do so at 3pm took my parcel to the local drop off shop. The driver put a comment up saying at 3.35pm the parcel was not suitable for collection! It had already been booked in at the shop before this time, lying driver again!! I asked for a refund after paying for collection and having to take it to the drop off shop, I was given a miserly 24p! They have one more parcel to collect from me today, let’s see what happens now - the parcel is on the doorstep with a big notice on the door saying ‘Hermes driver please make sure you take this parcel’! There will again be cctv proof if he doesn’t turn up today.”

Helpful Report

Posted 6 years ago

“Supposed to deliver my parcel today but apparently it is too big. I checked size with the sender: it’s 150x22x28 cm. What are you using Hermes? A fleet of Nissan Micras? Start contracting to people with vans so you can actually provide the 48h delivery service you charge people for!! Impossible to talk to “customer service” - they cite GDPR and send you back to the shipper.”

Helpful Report

Posted 6 years ago

“How are Hermes still trading? Worst delivery company around, always issues with deliveries. Website awful, no obvious way to contact the company. Ordered Christmas presents and heart sank when Hermes was the courier, lo and behold have a card saying delivery attempted when I was in, delivery driver must have been a ninja!”

Helpful Report

Posted 6 years ago

“Hermes lied about delivering my parcel, nothing was delivered and they faked the signature for the package pretending to be me! worst company ever and the customer services I have had to go through to fix this is ridiculous, worst company ever, don't bother sending parcels by Hermes!”

Helpful Report

Posted 6 years ago

“I have had six or seven abortive delivery attempts, very similar to those mentioned below. When the parcel had been cancelled, it turned up twice! One of the delivery drivers used foul language. I have kept the supplier informed throughout, but have only spoken to their customer services once and have not received replies to my emails. I shall not use the supplier nor Hermes again. Atrocious!”

Helpful Report

Posted 6 years ago

“Apparently they have attempted to deliver my parcel 3 times but IT couldn’t be delivered because the “business” was closed, I live in a residential area, Absolute joke, fraudulent, dishonest and deceitful Is all I have to say”

Helpful Report

Posted 6 years ago

“What an absolute SHAMBLES, 2 weeks later and I’m still awaiting my sons Christmas present, apparently tried to deliver it 3 times but my CCTV says otherwise, these Hermes drivers are about at useful as a fart in a space suit £550 down the drain it looks like , will be driving to the Leeds head office to have a meeting with the CEO if I have to”

Helpful Report

Posted 6 years ago

“Absolute joke. Ordered Christmas next day deliver. Not arrived but was told by tracking they had tried to deliver but I wasn't in! I'm suffering with flu so was definitely in.....then told it's been delivered but they cant tell me where!”

Helpful Report

Posted 6 years ago

“I have been told by Hermes tracking system every day for a week they will deliver my parcel and each day they don’t deliver it, they just tell me there is an issue. I had the same issue a month ago when it took 6 weeks for a next day delivery to arrive. I will not use any retailer that uses Hermes couriers they should be investigated by the authorities”

Helpful Report

Posted 6 years ago

“Hermes said they delivered my parcel and didn't! I think it would be easier to contact the queen than get hold of these fools! This is the 2nd time in 3 months they have said they have delivered a parcel for me and haven't. Says signed for and it's just a line!! How are they getting away with this?!”

Helpful Report

Posted 6 years ago

“Two failed attempted deliveries that I had no notification of. Couldn't understand the issue until I realised that there was a slight issue with the postcode I had supplied. My fault. Couldn't get in touch with Hermes on the phone and waited half an hour to web chat only to be told that there was absolutely no way they could help change the last two letters of the postcode around. Woman I chatted with was very abrupt, unhelpful and rude. Told me I had to contact the supplier directly (who were extremely helpful and had to contact Hermes directly themselves to cancel the order). Had the same issue with parcel force (phone keeps autocorrecting the postcode) and they sorted it out within a matter of minutes (by contacting the courier depot directly while I was on the phone with them) of me phoning yet Hermes were completely unwilling to do anything to help. I was contemplating sending a parcel via Hermes for Christmas but glad I thought against it. Baffled as to why companies use them.”

Helpful Report

Posted 6 years ago

“Delivery driver put on the site that he delivered my parcel but he signed himself and kept my parcel so I was left without parcel and no money back also no answer from customer service very dissatisfied”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews