Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery driver put through the site that he delivered my parcel also signed for it in reality he kept my parcel so I am left no parcel and no money back also no answer from customer service very dissatisfied with Hermes services”

Helpful Report

Posted 6 years ago

“Utterly incompetent. Three days being told it will be delivered between 7-9pm, three days told there's a problem. Not had the foresight to tell me what the problem is, but hey, I'm only the customer. Why on earth a Company like John Lewis is dealing with these farcical clowns is beyond me. Congratulations Hermes, you've just lost John Lewis another customer.”

Helpful Report

Posted 6 years ago

“Very poor delivery service. Made me stayed in doors all day just to never receive my parcel which was meant for delivery between 11am-1pm. Very poor.”

Helpful Report

Posted 6 years ago

“Terrible service. Do not use. Parcel was 10 cm longer than maximum on website. Driver would not pick up and ran away from pick up point. Joke of a service. Avoid at all cost. Couldn’t cancel for refund.”

Helpful Report

Posted 6 years ago

“Order placed with supplier on 5th December 2019 - Hermes Tracking reported parcel would be delivered between 5.p.m & 9.p.m. 9th Dec. same message on 10th Dec. and again on 11th Dec. on 12th Dec. Tracker reported "Courier has had in issue getting to the delivery address". Then they show Parcel Delivered and signed for!! This is untrue as Signature shown bears no resemblance to that of mine or my wife's!!. Sent a complaint as to the pure Fabrication of said delivery and Deceitful Act by there Courier - Response was VERY NEGATIVE, which seems to be HERMES attitude not only to me, but hundreds of their customers!! One doesn't need to be Sherlock Holmes or have a Degree in Criminal Law to realise what these Couriers are up too!!!”

Helpful Report

Posted 6 years ago

“Third time I’ve had a problem waiting for a parcel delivered by Hermes. First time parcel didn’t arrive so contacted seller - they sent another via click and collect. Original parcel showed up two days after I’d collected the second attempt myself. Last time Hermes emailed to say parcel would arrive between 9 and 11a.m. By 12 I was worrying where parcel had got to having waited in. No-one to ask or complain to so complained to retailer again. Parcel showed up later in day - apparently ‘put through letterbox’ even though it was a coat! Courier didn’t bother to knock or ring doorbell. This time Hermes emailed to say parcel would arrive between 2 and 4 p.m. so heart sank when I found out it was Hermes....and again it hasn’t arrived. Message emailed to me at 4.15 saying courier could not find my address - on a main road in a city! Complained to different retailer this time to be told that the parcel was last tracked just round the corner from us and will, hopefully, be delivered in next 24 hours - which means waiting around again! And will it show up? The contact details for this company are impossible to find and when you ring customer services it just tells you what you already know - that your parcel is missing! There is no option to speak to a human being. Strangely the other delivery companies have no problems finding my address.... I can understand the odd problem occurring - one excuse was that the courier was ill and I can see that this can happen - but every time this company attempts to deliver???”

Helpful Report

Posted 6 years ago

“5071975199132128 useless company no tracking info and now saying that my parcel cannot be delivered please contact heremes, but how no phone no chat Awful company avoid if possible use royal mail or other carriers”

Helpful Report

Posted 6 years ago

“This company is a complete joke. I sent a package on the 10th December 2019 for it to be with a client who had ordered it as a Christmas present for her husband, this was monogrammed and handmade ergo a one-off. On the 17th December the client contacted me asking if I could find out where the package was, according to the tracking it was in limbo and had last been scanned on the 12th December (5 days previously) and it said that it would be on its way within 24 hours, clearly not! After spending 60 minutes trying to get through and speaking with someone on webchat. The package was lost at the depot and someone would need to look for it, they would be back in touch via email within 48 hours. No email was forthcoming and a further hour was wasted waiting and talking to someone who said the package had been found even though the tracking information said otherwise. It was now at the national hub and we would have to wait another 2-3 working days for it to be delivered a request for the delivery to be expedited was ignored even though the error was with them. This conversation was also terminated before I was finished which I am utterly furious about, nothing was resolved in my mind. I now have to wait until Monday to see whether the package will be delivered. If it hasn't I have to remake the items and deliver them myself, something which I wasn't planning on doing on Christmas Eve. I am incredibly disappointed with a courier service who I have trusted with both business and personal packages. I will NEVER be using this comapny again.”

Helpful Report

Posted 6 years ago

“Utter disgust of a company. Company behaviour is absent any form of decorum or dignity.”

Helpful Report

Posted 6 years ago

“I did not receive my parcel looked on tracking says it's been delivered and signed for not even my signature or the right name no customer service and cannot get in touch with them”

Helpful Report

Posted 6 years ago

“I don’t even believe it should even have 1 star for a review!! It is an adult company that do not have any help to find you parcels when not delivered. I ordered something one the 3rd of December which was meant to be here between the 10th and 13th it is now the 19th of December and it is meant to be a birthday present for someone’s birthday on the 21st and it now looks like I’m not going to be able to get it to them in time if it even comes at all!! The company is awful as there is no one to ring or email if there is a problem. When I track my order it says there has been a delay and it should be on the move in the next 24 hours this was last Friday!!! I find this disgraceful”

Helpful Report

Posted 6 years ago

“Hard to believe they are still in business, tracking information shows my parcel stuck in a loop betwwen "being on the way to you" and "in the local depot", has been for days.”

Helpful Report

Posted 6 years ago

“Received an email and text message claiming the parcel had been delivered. It had not and we have been in all day. Checked tracking information to find it claimed that I had signed for it, and the image of the signature was just a straight line - nothing like my signature and clearly a forgery by the driver. When you call Hermes to investigate an automated message tells you to call the sender and then hangs up. Same message appears when trying Live Chat. So they clearly have no intention of investing in a customer services team.”

Helpful Report

Posted 6 years ago

“Worst customer service. Doesnt call you when lost or contact you or update you or help. No one is even available to speak to unless its a robot!”

Helpful Report

Posted 6 years ago

“How in gods name this company are still in business is beyond me... Shocking... Non existent customer service. Fob of specialists... It’s never their problem.”

Helpful Report

Posted 6 years ago

“utterly horrified... do not use them. a parcel was not delivered .. forged signature, then they insist I can only discuss with whoever sent it but a retailer did not tell me they used it so I am stuck and lost”

Helpful Report

Posted 6 years ago

“Everything went wrong. Still awaiting my package after a week. Your website to try and speak with someone or solve an issue is dire. You are not fit to trade. I will avoid ever using you, or ordering from a company that uses your “”” service””””

Helpful Report

Posted 6 years ago

“Not having a merry time of it so far. They said my items delivered and signed for but I haven’t received the items?/? So trying to to talk to a human being or chat is just about impossible. Got through to supplier and now they are looking in to this muddle for me. Really disappointed so far. Time will tell if and when I get my order.”

Helpful Report

Posted 6 years ago

“Ordered over £500 worth of Christmas presents all to be delivered yesterday by Hermes. I received an email and an update on app saying my delivery been signed for and delivered. 1 - I was not in to revive this. 2- this was not my signature ( just a line) and 3- no parcels to been seen anywhere I have checked with neighbours and checked all round my property ! I can’t get to talk to anyone in anyway just live chat which is no help what so ever. Now I am left £500 down with nothing to show for it !”

Helpful Report

Posted 6 years ago

“No option to speak to a human, regardless of what option you pick on the online chat bot or on their automated telephone line, just tells you the same information on the website then boots you off. The delivery driver was unable to find my address and the website told me to go to the 'Before you get in touch' section to give more information so they could find it- but there was no way to do this. There's no ability to modify the safe places so if you have, for example, five garages on your property there's no way to tell them the correct one or give other necessary information such as gate codes. When I tried to get in touch with the original vendor (Asos) they told me they had no way of contacting Hermes either to give them additional information. This resulted in my sitting outside on the main street for an hour waiting to intercept the delivery driver as there was no other way to get in contact and tell them how to correctly deliver to my property.”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews