Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Constantly changing info, now 10 days late on multiple packages from different companies. Nonexistent way to contact Hermes. Appalling website. Avoid”

Helpful Report

Posted 6 years ago

“Awful service. Received several emails with constantly changing delivery info, none of which came to fruition. Parcel eventually delivered and left on front doorstep in the rain despite a safe place being specified. Absolute rubbish.”

Helpful Report

Posted 6 years ago

“Awful service, several emails with different times, non of which came to fruition. Parcel eventually left on front doorstep in the rain despite a safe place being specified. Rubbish.”

Helpful Report

Posted 6 years ago

“Many companies have moved from the trusted, reliable DPD couriers to Hermes (Amazon, Zara, Oliver Bonas to name a few) and since the shift I have never received a parcel on time again. On top of that customer service is non existent.”

Helpful Report

Posted 6 years ago

“Paid next day delivery, had a message saying it will be delivered between 10 and 12. Half 11 I have a text saying it had been left with a neighbour even though the couri er never knocked on my door and didn't even put a card in my door. I knocked on all my neighbours doors and none of them have had it. Parcel lost. Money lost. Joke of a company need to be closed down.”

Helpful Report

Posted 6 years ago

“Parcel supposed to be delivered by 13Dec still waiting. They said they couldn't find the address although it's a normal st and other couriers manage it. It is also impossible to be able to talk to anyone. I would steer well clear of this company.”

Helpful Report

Posted 6 years ago

“My item was ordered on a next day service, Didn’t even attempt the first day, tracking showed item still at their depot. Second day that had a problem reaching my address what ever that means. Third day, they’re going to struggle as I ordered it to be delivered to work so I was in. Now it’s the weekend I’m not there. Terrible company avoid at all costs.”

Helpful Report

Posted 6 years ago

“Pity I could not give Hermes a no star rating. We got just 2 hours notice of a two hour window when delivery would take place which was inadequate and no easy method of contacting them to arrange another day so we were out when delivery was attempted. A delivery ticket only was left with no clear indication of where it was left. I then received an email confirming it was delivered somewhere else but again no address. We tried a local shop who said they did not have it. At the present time face the prospect of not receiving my parcel which as far as I am concerned was lost by Hermes. I found it impossible to make contact with Hermes.”

Helpful Report

Posted 6 years ago

“Very bad service! Always have some problems with this delivery company. My parcel was lost for two weeks, and then they sent me the same upgrade that's my parcel on the way... I really disappointed.”

Helpful Report

Posted 6 years ago

“Worst customer service and company I have come across”

Helpful Report

Posted 6 years ago

“a completely inept, corrupt and incompetent company”

Helpful Report

Posted 6 years ago

“Terrible service with very unreliable delivery drivers!”

Helpful Report

Posted 6 years ago

“By far the worst delivery company, this company do everything possible to avoid letting you speak to someone other than an automated line. I have dealt with this company 3 times ( not by choice) and every time its the same issue with none parcel being sent but no way to speak to anyone!!!! 7 parcels arrived yesterday from other companies but to no surprise my hermes didnt and not one human to speak to! Avoid at all costs”

Helpful Report

Posted 6 years ago

“I wouldn’t even rate them 1, I ordered some bits for Xmas which came yesterday.. but I never got them because the driver delivered my items but he left them on the door step, I live in a terraced house, with no front garden where hundreds of people walk past in not the nicest of areas and yeah they left my parcel on the door step, I wasn’t gonna be home for another 5 hours after they put it there as I was at work and the reason I know they left it on the doorstep is coz the driver took a picture of the box outside my front door and put it on the tracking info but I can’t understand why anyone would do that, but if common sense and respect for other peoples purchases would be nice. I’m fuming. Impossible to contact the company”

Helpful Report

Posted 6 years ago

“Wanted to make a return, went online to hermes website and triedd to process the return and clicked pay now, nothing happened so did it again. £2.99 five times was taken out of my bank account (£14.95) and still no returns label. Contacted customer services which is automated, then emailed and sent proof of bank statements and had a reply to say that nothing could be done until they had the purchase order number.... I do not have this as no return label was given and no confirmation email. If returning use royal mail, same price on this occasion and so much easier. I will avoid hermes at all costs in future!!”

Helpful Report

Posted 6 years ago

“Got my niece to send parcel with Hermès which I never got there’s no tracking after courier collected my parcel from my nieces house but iam going to small claims court as they have ignored my emails they can’t answer me my question what did courier do with my parcel after he collected it ??????”

Helpful Report

Posted 6 years ago

“As soon as I got a message saying that they were going to attempt delivery today while no one was home I submitted a request for them to come back the next day if no one answered the door. Submitted this request three times just to make sure they got the message, all times I received a ‘thanks for your request we’ll pass it along to the driver’. 1 hour later I get a message saying they’ve successfully left the parcel by the door... thanks for leaving a £200 parcel in full view of anybody who walks by”

Helpful Report

Posted 6 years ago

“Absolutely useless, almost EVERY time. How Hermes is even still in business is beyond me. You can't actually speak to anyone when you have an issue, like packages being delivered to the wrong depot like mine were this week... they just refer you back to the retailer. One or two mistakes you can understand but this is so often I actually dread it when I see something's being delivered by Hermes as it might never arrive. The fact that the business is set up so that you can't actually contact a human being says it all. THREE parcels have not been delivered by you this week. Just stop trading now please.”

Helpful Report

Posted 6 years ago

“It is honestly painful to rate them a 1 star as I would much rather rate them 0!! The easiest thing to do is to deliver to a business which has the company name across the outside which not even a blind person could miss however according to the customer service manger it is possible. These guys cannot even get in touch with their own courier staff and don't even have the correct number which is ridiculous. How can you employ someone without having all their details.These guys are nothing but cowboys and if I could shut them down I would do so in a heartbeat. Spacial mention goes to Ian ( customer service manager ) who is of no help at all. The poorest customer service I have ever had the misfortune of experiencing and yet he is the manager. If you can avoid them I would suggest you do so as they are of no help what so ever. Thank you so much for the rudeness and POOR performance provided.”