Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a delivery today which clearly stated fragile, so he leans it up the door i go to open the door and it drops. What a tool!!”

Helpful Report

Posted 5 years ago

“Have had two parcels from Hermes now that have not been delivered. The first said that nobody had answered when they knocked, which is untrue because I was home all day and nothing arrived. It said a second delivery would be attempted, but its now over a month later and nothing has arrived. The second said that it had been delivered and posted through my letterbox. Guess what, it hasn't. Really sick of this useless company.”

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Posted 5 years ago

“Rubbish delivery company. Never recieved my order.”

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Posted 5 years ago

“The firm is junk! Always has been, always will be. Have worked in logistics since the 90's. Hermes is the worst of them. Whether it be in Germany or the UK. Same problems. Again and again.”

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Posted 5 years ago

“Absolutely shower I'm sorry to say - we eventually discovered that our parcel had been "lost" by them but the rigmorole of getting in touch was dreadful, ages on the phone , promises to respond not kept , mpre ages on the phone , refusal to be allowed to talk to any management - theyre ok when it works but if things go wrong absolutely hopeless and rude.”

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Posted 5 years ago

“Never received Item cannot get any help Sorry I missed you card 81539678 number not recognised cannot speak to anyone - Will never use this Again - TERRIBLE SERVICE”

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Posted 5 years ago

“Hermes has also had my parcel at the local depot since 19th November despite having said it will be on the move within 24 hours. Tracking has NOT been updated since 19th November and the online assistant is no help. Where is my parcel? What's the point of shipping information of the information inaccurate or not properly updated? Why is everyone having the same problem?”

Myhermes 1 star review on 2nd December 2020

Helpful Report

Posted 5 years ago

“Parcel was delivered but according to Hermes it was still on its way!!! Incorrect information. Obviously not properly scanned! Rubbish!!”

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Posted 5 years ago

“shameless Hermes stole my 8-year-old granddaughter's birthday present. not only stole it for 2 months tried to cover it up, such as your parcel was stopped by custom because it contained prohibited item,( can you imagine that a kid birthday present)? then they said we found it & return it between 8 to 12 weeks( what happened with the custom then?) then in order to return your parcel, we need proof of collection, proof of purchase & proof of address. ( I sent those 3 times, but they replied we need more information) this company allows the temporary employees to help themselves, just check the newspaper reviews.”

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Posted 5 years ago

“They have been leaving out parcels half a mile from our house, when my partner asked about this they got very intimidating towards her, constantly emailing head office asking why they are leaving out parcels that far from our home(we live in the countryside) and no reply! They have now sent one parcel back to ASOS as they couldn’t gain access to our home, (we live on a working dairy farm) and I’m now expecting two more from ASOS and sports direct which I assume are going to get sent back, it’s absolutely disgraceful, and the drivers excuse is that they only get paid 7p extra to deliver the parcel up our drive so they leave on the main road!!”

Myhermes 1 star review on 1st December 2020

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Posted 5 years ago

“I have a message stating my parcel has been delivered. It hasn’t. No card. No knock. Nothing. The chat line doesn’t answer any questions - and gives a farcical photo of proof of delivery which I will show you all”

Helpful Report

Posted 5 years ago

“My parcel was collected 11 days ago. No idea whether it will ever get to its intended destination (3-5 day service). Every day tracking explanation says we'll get it moving in 24 hours. Really? Never. Ever. Again.”

Helpful Report

Posted 5 years ago

“Hermes has had my parcel at the local depot since 19th November. Tracking has NOT been updated since 19th November. Computer chat with no resolve of problem. Why can't they have proper people. WHERE IS MY PARCEL......SHOULD HAVE BEEN DELIVERED TODAY AT LATEST!!!!!! NOT THE FIRST PROBLEM IVE HAD WITH HERMES but I can't change a company's choice of who they use one o deliver their products”

Helpful Report

Posted 5 years ago

“2 missing parcels supposed to have been delivered both not delivered... photo of a road with no parcel as proof!! And no help from customer services except to send us back to our supplier!”

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Posted 5 years ago

“I ordered from SimplyBe - Hermes held the item at their local distribution point for 5 days then without me or the retailer requesting it, they returned the item to the retailer. What sort of service is that? It was a birthday present and the last one in stock. They are the absolute worst courier service in the UK and from now on I will try my utmost to avoid retailers who use Hermes. I have passed this complaint to SimplyBe requesting them to escalate this as a serious complaint and to offer customers alternate couriers - I would pay more for a better service from other couriers such as DPD, DHL and Parcelforce - All of these have access to someone in customer service to help resolve any situation, Hermes has an automated system and a voice system that does absolu”

Helpful Report

Posted 5 years ago

“I am waiting on parcel which you state on website will be on move in 24 hours. that was 26th November now 1st December. Unable to speak to anyone in your company. Very stressed and poor poor service”

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Posted 5 years ago

“Booked pick up Booked pick up, waited all day, after 8pm went to close the door, left open to ensure that courier knew someone was home, along with the lights and I was working in the front. No knock or ringing of the bell but card was thrown into the porch. Waited for next pick up day, expected 4-6pm. No show. Contacted Hermes , the answer, "Today @ 17:20 Your local courier tried to collect your parcel but they couldn't. They will try again on their next working day " This information is rubbish I was waiting at the front of my house, the door was open and I had family home too. This time No card left either. More damning is that I have a security camera a the door and no one showed!”

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Posted 5 years ago

“Ebayer sent item ontime 😀 Then all went wrong when item arrived at depo last weds 1..everyday says arrived at depo then delayed its now 6 days 2. Emailed ...automated robot 3.phoned no answer 4.when these want paying there quick to want paying 5. Present ...passed birthday now”

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Posted 5 years ago

“The worst delivery service ever.”

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Posted 5 years ago

“By far the worst delivery company i… By far the worst delivery company i have dealt with. I scheduled a return parcel for saturday and hermes did not turn up on sat sent an email to say its now schedule for sunday. On sunday they emailed saying its scheduled for monday. On monday received an email saying its scheduled for 4 to 6pm, received another email saying its from 7 to 9pm received another email saying its scheduled for tuesday!! In meantime attempted to contact someone and ended up with a robot!! Shocking service and absolutely disgusting!! And that one star i had to tick - they dont deserve! And they lie that they tried to come to pick it up but no one turns up. Disgusting practises- how are they getting away with it!”

Helpful Report

Posted 5 years ago

Myhermes is rated 1.2 based on 7,030 reviews