mypolicy Reviews

Name: mypolicy
Rating: 1.38

1.4 Rating 100 Reviews

9 %

of reviewers recommend mypolicy

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1.4

Based on 100 reviews


Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammers cancelled my daughter policy she’s really upset taken over £1000 for 2 months insurance and then cancelled her policy and wanted her to buy more miles”

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Posted 1 year ago

“I think the rest of these reviews say it all... I have no doubt they would all quotes zero stars if possible. I have never known a company so lacking ethics”

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Posted 1 year ago

“My son has his car insurance with them, he went on 1 long journey. They called him to say he's predicted to go over mileage and he had to pay a further 180 or they would cancel his policy. Sadly at q9 he felt pressured to pay. I experienced similar eorh this company on house insurance when I tried to claim. Pay that bit extra and go with a reputable company. Do not waste your money with these.”

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Posted 1 year ago

“Absolute joke of a company. Been trying for well over 2 weeks to contact them to renew my policy. I have 3 days left, since their office is closed on Saturday and Sundays... Been well over 12 hours worth of phoen calls, yet to pick up and they don't even tell you where you are placed in the queue.”

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Posted 1 year ago

“Disgusting company, regret every minute spent with them. Expensive and no way of contacting them, I started as 50th in the queue to get on hold of them and after 2hrs I'm 5th, awful service do not recommend them!!!! STAY AWAY”

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Posted 1 year ago

“Disgraceful Disgraceful, so where do I start… I was quoted with a insurance policy over £2000 a year as it was my first insurance ever… they are really good at getting their money but their costumer service is poor. I will never recommend mypolicy to anyone. So I was involved in a car crash. I wasn’t at fault but I never got my got money back in full even though I only had the insurance for about 4 months. The motor legal cover is scam. They gave me a number that wasn’t even the correct one… absolute joke honestly. And their charges to add miles to the black box are so expensive as well… I should take you and AXA insurance to court. Done nothing in my Behalf apart from taking my money, and even asked for extra money after my car crash. When I didn’t pay for that extra money they simply cancelled my insurance. And didn’t refund me with the 8 months that I hadn’t used! Disgusting By the way they are a insurance broke, not an actual insurance company, so you’ll actually be insured by someone else… Mypolicy only deals with the money side of things.”

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Posted 1 year ago

“Avoid at all cost. Scammers who are taking advantage of young drivers. Taken policy out for 17 year old as had good reviews on trustpilot, 3 weeks in no black box available due to no slots for area then when fate came through unfortunately engine light was on and he refused to fit box. They wouldn't extend policy so we're told to cancel policy we are now being asked to pay the £949 due which they never said when we cancelled the cost they gave were £75 cancellation fee plus £53 cover over 19 days this they were repaying £105 back but only received £50 what a total joke of a company will fight this as has ruined and caused alot of stress in what should of been a more happy time”

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Posted 1 year ago

“Scammers they will take you money and then cancel your policy but don’t worry they’re going to get a shock in two weeks”

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Posted 1 year ago

“Telephone service is horrendous. The installation for the black box was fine, but when the item failed they cancelled THREE TIMES with no notice. When the box was finally replaced they left my car in a mess. This insurance company has caused me nothing but problems from the start. I will NEVER choose them again.”

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Posted 2 years ago

“thieves and scammers take money without basically and I do not recommend them, advise against ... thieves”

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Posted 2 years ago

“thieves and swindlers no words!!!!!”

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Posted 2 years ago

“Buyers aware, this car insurance policy has limitations and is not a like for like policy with other insurance companies. I recently discovered my policy is limited to 2000 miles. I paid £395 in total(£250 insurance premium + £145 admin fee) for my policy and I can only drive 2000 miles, after 2000 miles the policy terminates unless you buy top up miles. I have been advised that for every 1000 mile top up I need to pay £450. I normally do 5000 miles per year, therefore this policy for the year will end up costing me £1750 in total based on doing my usual 5000 miles. I normally pay £400 per year with other insurance companies with no mileage limitation. This policy is an absolute scam. When speaking with 'mypolicy' they justify these £400 per 1000 miles top up based on my driving style. I have only had the policy for 42 days, despite the initial insurance premium costing £250 for a 2000 mile allowance, to top up another 1000 miles is £450. When questioning them on my driving style, they said my driving style was very good at 8/9 out of 10. So how do they justify the cost of £450 per 1000 miles top up? Then the advisor mentioned it might be based on the locations I am driving to, they have an answer for everything. I would avoid this company, I have 13 years no claims and normally pay £400 per year with no limitations. This company want to charge me circa £1750 for 5000 miles. It is an absolute scam and it is geared to extracting as much cash as possible form the customer, it is highly unethical and bad practice. I have also been told to cancel my policy today I would only receive about £150, despite me paying £395 and only doing about 300 miles in total in 42 days of service. That equates to receiving a 38% refund, while this company keep 62% of my money for very little service. I recommend you report them to the FCA, I will be.”

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Posted 2 years ago

“Awful company, threats about cancelling your policy. I only just opened my policy with them, not even been a week. For anyone who doesn’t know you must state all previous accidents within the last 5 years when opening a new policy, fault and non fault, which I of course did. Spoke to a member of their team this morning to confirm my policy details including these accidents and confirmed that my last accident which was jan 2022 was a non fault claim, meaning third party accepted liability and I was found at a non fault. A few hours later I have received a cancellation email stating my insurance will be cancelled as I did not disclose fault claim from 2022 and they would not be able to cover this??? I do not need them to cover this as it is already sorted under my previous insurance and something I already disclosed to them as a non fault. So LONG STORY SHORT, do not waste your time using this company just because it’s the cheaper option as they seem to want to threaten you without any reason at all really, I’ve taken this up with them as I have proof of this accident being a non fault and will most definitely be putting a complaint through, but if this is what I’m getting after 5 days of my policy beginning with them, i can say I am most definitely regretting not spending the extra money to get a better insurance. Please take my advice and save yourself the headache. I have read many reviews on this company where other people have stated they constantly threaten you with cancellation and take advantage of young drivers. I wish I had listened. I am not a young driver and have been driving for 6 years and I can assure you I will be posting every bad experience I have with this company if it will possible help the next person.”

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Posted 2 years ago

“My Policy are just con artists and thieves,‐ taking advantage of young, inexperienced drivers. My newly passed 17 year old son took out a yearly policy with My Policy, using his hard earned savings. He stated an annual mileage of 6000 and was advised that if he went over this, he would have thee option to purchase extra miles. Less than a month in, he had an email sent at 5pm Christmas eve, threatening to cancel his policy as he was estimated to go over his anual mileage. This caused much stress and anxiety over Christmas as there was no one available to speak to until 29th December. When he did manage to speak to someone they demanded over £500 for the extra miles he was predicted to drive, despite having already paid upfront for 6000 miles. Obviously in the first month or so after passing he was excited to be behind the wheel and driving more. I could understand it if he was nearly up to the 6000 he had paid for, but this was not the case. We decided not to give another penny to these con artists and cancelled the policy ourselves. In doing this he lost almost £500. A small amount of this was made up of the months insurance that he had used, which of course we do not dispute, but the vast amount was extortionate cancellation charges, nearly £400 infact! We have now added him and his car onto my insurance policy with a reputable company as part of a multicar plan. The price for this was hardly more than he had originally paid to My policy and no black box required.”

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Posted 2 years ago

“They’re fraud, they took over £500 pounds from me for £365 for deposit and £140 because I got my full driving licence in August 2021, this insurance expected me to drive 2500 miles for a year, and because of my lack of understanding and no knowledge on how insurance works I fell into their trap, they told me to pay another £600 on Xmas eve that I have used 900 miles in one month and I’ll used more in the couple of months. I told them to cancel it on the 22nd of December, and begin to search for new insurance for me and my family to enjoy our Xmas. This insurance only refund me with £50 saying because I don’t used roadways rescue, mind you I still paid my insurance on the 5th of December which is £187. They messed up my Xmas and as a single mum of three, I could not buy anything for my kids, no gifts, nothing. My policy insurance is a Big Scam and Fraud.”

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Posted 2 years ago

“Absolute conos”

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Posted 2 years ago

“I give one star reluctantly. My grandson used this company and every week for a month was asked for more money. Now I cannot even help him as they want another £720 on top of @£3000 + already being paid on monthly direct debit. He has to cancel and sell his pride and joy, his first car. Had already left smart wheels for same reason. Scum, all of them.”

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Posted 2 years ago

“Scammers, avoid at all costs. Charged me £260 cancellation fees for no reason.”

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Posted 2 years ago

“AVOID Absolute joke of a company!! Rip young new drivers off, avoid at all costs, we have had to pay even more money to them as they threaten to cancel otherwise, no one else will insure u as it flags up theres a problem with them!!”

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Posted 2 years ago

“DO NOT GET USE THESE COMPANY EVERY TRICK IN THE BOOK TO GET MONEY OUT OF YOU... FAMOUS WORD.. WE WILL CANCEL YOU 😞 MORE MONEY OUT OFF YOU 😡😡😡😡😡😡😡”

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Posted 2 years ago

mypolicy is rated 1.4 based on 100 reviews