Mytee Products Reviews

Name: Mytee Products
Address: 1335 S Chillicothe Rd, Aurora
Rating: 4.64

4.6 Rating 4,089 Reviews

91 %

of reviewers recommend Mytee Products

4.6

Based on 4,089 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

8887058277

Email:

customerservice@myteeproducts.com

Location:

1335 S Chillicothe Rd
Aurora
44202

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Mytee Products 5 star review on 20th May 2024

290

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 6ft drop tarps recieved 8ft drop tarps to heavy and to blucky for what i do.”

Helpful Report

Posted 4 years ago

Thank you for leaving us feedback even though you had an issue. Please always give us a call, when there's a problem. We can always help correct the issue promptly.

Posted 4 years ago

“The bungees are junk.When you stretch them out in the cold weather they stay stretched out.👎”

Helpful Report

Posted 4 years ago

Sir, I don't see bungees on this order so I am not sure which bungees you purchased. However, for winter use you need to use the natural rubber bungees as opposed to EPDM which is choice for hot weather. I hope this helps you purchase the correct bungees for your travels in the future.

Posted 4 years ago

“ordered 2"x 35' tape and got a piece of 6" tape about 20" inches long called and was told they would rectify the problem 2wks later still nothing”

Helpful Report

Posted 4 years ago

Thank you for providing us feedback. Per our last conversation via email 9/30, we did request pictures of what you received with your packing slip. We are unable to rectify the situation without the requested documentation. Please send to customerservice@myteeproducts.com

Posted 4 years ago

“When I placed the order I was charged extra because they were going to have to use a lift gate. I was fine with that because we don't have a dock. But when the driver showed up he didn't have a lift and then was going to try and charge me a fee for having to wait because we didn't have a forklift. Last I checked I paid for you guys to have a lift gate. Charged extra for a service you didn't offer.”

Helpful Report

Posted 4 years ago

We apologize for Fedex not having the lift. You did pay us for it and we then paid them for it. Since they didn't provide lifegate we will refund you the $40 charge. Again, we apologize for any inconvenience.

Posted 4 years ago

“Items were supposedly delivered by Fed Ex. Never received them. This is the second time we’ve not received our delivery. First time they were sitting a few blocks over and a neighbor found them. FedEx has done nothing. You won’t replace or refund. Bad customer service!!!!!!”

Helpful Report

Posted 4 years ago

We are disappointed to hear about your service with fedex. I pulled your order and don't see where we have been contacted to correct this. Please call as this order is 2 months old and we want to correct anything we possibly can. 888-705-8277

Posted 4 years ago

“The box my tarp straps was ripped open. Strap were missing. I ordered moving blankets but received wrap blankets. Not happy”

Helpful Report

Posted 4 years ago

We apologize this happened! We want to correct the transit error and get you the items that were missing in transit. As for the wrap blanket, we in the office are not sure if you mean a filler pad. At any rate, I did email you more detail and information to get this all corrected. We apologize for any inconvenience.

Posted 4 years ago

“This way to heavy. Is not what you said on the website”

Helpful Report

Posted 4 years ago

Hello. We apologize for this. Our vendor made a change so the weight had to be updated on the website. However we didn't have the opportunity before your order came through. This is the lightest tarp we have in this size.

Posted 4 years ago

“Cleaned and prepped area for shelter logic.Applied glue and patch according to directions.Doesnt stick very good and one patch fell off.”

Helpful Report

Posted 4 years ago

Thank you for leaving us a review even though you had an issue. You want to call us if anything ever happens so we can look into why this happened.

Posted 4 years ago

“blankets have a chemical smell. couldn’t wash out. didn’t use”

Helpful Report

Posted 4 years ago

“Ordered the tarp on the 1st. It is the 6th and the product that showed up is a 12 X 20 canvas tarp when a 7 X 14 mesh truck tarp was ordered. When contacted 'customer service' there was no apology just a statement that before any claim would be processed that a photo of the item that was received and a copy of the packing slip would have to be emailed to them so they could figure out who picked the wrong item. Well the packing slip is the invoice. Couldn't they figure that out when the wrong item showed back up???? I then got some disjointed voicemail about how the correct item shipping and the return would have to be coordinated before they sent out the correct item??? Send me what I ordered to replace the incorrect one....No maybe just refund my money if this is "Customer Service"”

Helpful Report

Posted 4 years ago

I do apologize this was an issue. It is our policy to ask for a picture of the product and packaging slip. The packaging slip is signed by the person that picked the item and will help us correct the issue with the picker. We have since talked this morning and have your correct item coming to you. I am truly sorry this mistake happened.

Posted 4 years ago

“Ordered hardwood beveled lumber . Half of them had large cracks throughout most of the wood which I wouldn't trust to use to hold steel coils that weigh up to 48,000 lbs. I didn't call to complain because I'm extremely busy. Not sure if I will continue ordering supplies from them.”

Helpful Report

Posted 4 years ago

Thank you for leaving us feedback even though you had an issue. This type of issue should not have happened and I deeply apologize. If you can reach out to us (via email : customerservice@myteeproducts.com) with pictures of the wood you received, we can have our warehouse manager fix this for you. Please always give us a call, when there's a problem. We can always help patch things up for you.

Posted 4 years ago

“Because you send me definitely tarp tape bed service”

Helpful Report

Posted 4 years ago

Sarmad, I am looking at your order and see that you did order tarp tape. The tracking says delivered and there are no further comments on your invoice. I would love to resolve this for you but I am having trouble figuring out what went wrong. Please give us a call so we can get to the bottom of this. 888-705-8277 Thank you, Mytee Products

Posted 4 years ago

“Will not work on a Chaparral trailer. Not log enough to go through the stake pocket.”

Helpful Report

Posted 4 years ago

I am sorry this didn't work for you Michael. However, your feedback will be beneficial to other drivers!

Posted 4 years ago

“The sales lady lied to me when I told her to cancel the order because it was going to take to long to ship. I will find someone else to order from in the future.”

Helpful Report

Posted 4 years ago

We are so sorry this happened Jason! With this item we have to get them from our vendor the next city over. They were running behind on orders the beginning of July and I apologize that it wasn't communicated to you that this would cause extra transit time.

Posted 4 years ago

“Website kept kicking me out when trying to order. I called customer service and was told to try again. Didn't work, ended up having to order elsewhere.”

Helpful Report

Posted 4 years ago

We apologize for this and want you to know that this is not our formal practice. If given another chance, call us anytime and we can make sure your order gets manually submitted. Again, we apologize this happened.

Posted 4 years ago

“Rude csr. Lied to about shipment date. Inquired about problems with shipping csr was very unprofessional”

Helpful Report

Posted 4 years ago

Joey, I wish I could speak more to this however I can only see that the tracking shows, at this point, you have received your packages. As for any experience you had talking to someone at the office, we will address that as we do not want that perception to become our reality. So we will differently work toward improvements in that regards. If you would like to discuss this matter any further, please do not hesitate to reach out at 888-705-8277. Thank you, Mytee Products

Posted 4 years ago

“I spent 20.00plus 10.50 for shipping and it did not work on my vinyl swimming pool liner. Thought it worked on vinyl. Very disappointed”

Helpful Report

Posted 4 years ago

We apologize this product didn't perform as it should have for you. Sometimes, depending on the chemicals used to treat the pool, it can weaken the bond of the glue making it ineffective.

Posted 4 years ago

“Products were damaged. Emailed customer service and have not recieved a response yet.”

Helpful Report

Posted 4 years ago

Jacqulyn, We responded to your email today. We apologize for the delay. It looks like we are offering you a discount due to the damage or we can resend. Please reply to the email to let us know what you would like to do. Again, we apologize for any inconvenience that occurred from this damage during transit.

Posted 4 years ago

“product is not as described and did not offer any help..”

Helpful Report

Posted 4 years ago

We apologize for any inconvenience as this product didn't meet your need. It is a 70% shade tarp, therefore it does not block the sun entirely. We have included a picture of the sun shown through the tarp which is in the listing.

Posted 4 years ago

“I placed my order three weeks before Father's Day and my two coffee mugs were delivered MANY DAYS AFTER Father's Day. I emailed them regarding my delayed order, days before it was delivered to my house, and wish to cancel the order since I had no need for them if they were not to arrive on time for Father's Day but they refused to cancel my order or refund my purchase even though THEY ARE THE ONES AT FAULT for not delivering my product on time, which I placed WAY in advance giving them enough time to complete the order on time. WORST COMPANY POLICIES.”

Helpful Report

Posted 4 years ago

We apologize for any inconvenience. This sounds to be an issue with our shipping vendor. We will pass your feedback along. If you would like to discuss this further, please don't hesitate to reach out to us.

Posted 4 years ago

Mytee Products is rated 4.6 based on 4,089 reviews