Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 775 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 775 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 11th January 2026

2474

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the nightstands I purchased! They were well packed for delivery, very easy to assemble and very well made. One nightstand of the wrong color was sent originally, but the I was able to speak with a real person on the customer service line and he was friendly, helpful and able to rectify my problem immediately. I would definitely order from Nathan James again.”

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Posted 3 years ago

“We love our new shelf. The size was an important factor in our space, so the options were great. It arrived in perfect condition and was easy to assemble and install.”

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Posted 3 years ago

“These nightstands are amazing quality! They game practically fully assembled but packed very well, so it took us maybe 10 minutes to assemble and get them in place. They are so cute and seem very sturdy.”

Nathan James 5 star review on 6th August 2022

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Posted 3 years ago

“Great quality furniture. Customer Service very easy to work with.”

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Posted 3 years ago

“We purchased a hanging shelf unit recently. It fits perfectly and is strong and attractive. The price was economical and delivery efficient. I recommend this company.”

Nathan James 5 star review on 5th August 2022

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Posted 3 years ago

“Our entire experience with nathan james from ordering, shipping, and assembly was extraordinarily pleasant. I highly reccommend nathan james!”

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Posted 3 years ago

“Deep cushion, Well made, sturdy in addition to lovely. An excellent bargain!”

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Posted 3 years ago

“We loved both products. The assembly instructions were so easy. The price for the quality is very good. I will keep my eye on this company.”

Nathan James 5 star review on 3rd August 2022

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Posted 3 years ago

“By far the best customer service out there! I received a damaged item and although customer service took a few days to get back to me when did they.. they hit it out of the park! They sent me a new product immediately, checked in with me on how it was, and I even received a chocolate box weeks late apologizing for the experience. I write a lot of reviews and Nathan James is by far the best customer service out there. Regarding the products, they look good and are at an affordable price range!”

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Posted 3 years ago

“I recently bought two nice-looking bar stools from Nathan James for my home and assembled them by myself using the clear instructions. When I realized they weren't going to do the job (wood color wasn't quite what I wanted and they were a bit wobbly for our tall household), I decided I needed to return them. The instructions had stated that they had a hassle-free return policy. Wow, was that true! I called the number and a very nice customer service representative quickly refunded my purchase without making me disassemble everything and package it back up. I was very impressed! Great customer service.”

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Posted 3 years ago

“I’ve had a great experience with all of the items I’ve ordered from Nathan James. Excellent quality for a great price! Customer service has been even better!”

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Posted 3 years ago

“A fantastic piece of furniture for a fantastic price!”

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Posted 3 years ago

“Absolutely gorgeous shelf - can leave out a shelf or two to fit in taller items.”

Nathan James 5 star review on 2nd August 2022

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Posted 3 years ago

“Beautiful furniture. Great customer service. Love this company!”

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Posted 3 years ago

“Great customer service! Received the wrong item and within a day heard back from them that the correct item was on its way. Product is good quality and happy with it.”

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Posted 3 years ago

“The order that we placed with Nathan James arrived before promised and was easily tracked with a tracking number they provided. I would definitely order from them again.”

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Posted 3 years ago

“Great quality for the price and easy to assemble!”

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Posted 3 years ago

“Highly Recommend. Very responsive customer support. They immediately send new item when we told them we received different item with zero cost. We bought Tv stand and it looks great. Thanks Nathan James!”

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Posted 3 years ago

“Love this bookshelf! Easy to assemble. Holds lots of books. Looks far more expensive than it was.”

Nathan James 5 star review on 29th July 2022

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Posted 3 years ago

“I ordered a coffee table and it arrived damaged. Within an hour Nathan James responded to my call and sent me another coffee table free of charge. I didn’t have to worry about returning the damaged one and the new one came within a week. Very happy with my purchase and the customer service I received!”

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Posted 3 years ago

Nathan James is rated 4.7 based on 775 reviews