Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 694 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 4th May 2025

David

1953

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my floating nightstands so quickly. They were easy to install and look great!”

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Posted 2 years ago

“Website wasn’t up to date, couldn’t fulfill my order. I had to reach out for an update after two weeks of no contact and they told me that they were out of stock. doubt I’ll order from them again.”

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Posted 2 years ago

“Chair is stiff, not much cushion, but looks nice.”

Nathan James 5 star review on 14th September 2022

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Posted 2 years ago

“I am amazed, one of the best experiences I ever had ! Every detail was solved to perfection. I really never expected such treatment, I thought that did not exist. Will definately recommend to everyone ! THANK YOU,”

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Posted 2 years ago

“love the piece and the price!”

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Posted 2 years ago

“She handled my situation quickly with no hesitation.”

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Posted 2 years ago

“Love it! Extremely light and easy to put together.. an absolute vibe 💜 Told everyone about the brand and will def purchase from you guys again!!”

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Posted 2 years ago

“Love my bookcases. Price point was excellent. Delivery timely and efficient. Assembly easy and overall quality is good. Very happy. Will definitely order from Nathan James in the future.”

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Posted 2 years ago

“The delivery was on time. The Remi Tufted Headboard was above my expectations and looks great in the room.”

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Posted 2 years ago

“Great customer service. Although my product arrived slightly damaged, they quickly and easily rectified the situation. Would definitely order again.”

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Posted 2 years ago

“The dinning table I ordered delivered on time. It is a very Durable and nice . Very happy!”

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Posted 2 years ago

“The console makes a great addition to my entryway!”

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Posted 2 years ago

“I love the products, quality and service. I will be a long time customer”

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Posted 2 years ago

“The bookcases I purchased were delightfully easy to install and obviously durable. They'll last for years, and I love the simplicity and beautiful design.”

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Posted 2 years ago

“Very pleased with the product and customer service. I had several question and was always able to quickly reach a real person. Customer service reacted quickly and went above and beyond my expectations.”

Nathan James 5 star review on 7th September 2022

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Posted 2 years ago

“I’ve purchased multiple pieces from NJ and I love each of them. Very nice design and quality at a great price point. I will definitely continue to decorate my apartment with more pieces.”

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Posted 2 years ago

“I ordered the Bookshelves. They were great quaility for the price. I absolutely love them!!”

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Posted 2 years ago

“Love my Theo ladder bookcase/shelving. I was surprised with the quality of the metal as well as the wood shelves. It was easy to assemble and install. I would buy this again!”

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Posted 2 years ago

“Slow customer service.”

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Posted 2 years ago

Hi Shin, We've reached out to you via email to help with this, and we've resolved this issue for you. If you're still needing assistance, you're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“Great customer service and the shelves were exactly as advertised. Fits perfectly”

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Posted 2 years ago

Nathan James is rated 4.7 based on 694 reviews