“The presenters did a great job: were well prepared and knowledgeable; it would have been a great CLE for counsel beginning practice in the estate area, perfect for my son who just graduated from law school, however, this was to be an advanced estate planning course and it was basic instead. Again great presenters, just not what was advertised, so kind of a wasted day but for the credits. Thanks.”
Thank you for the review. While we’re glad to hear that you thought our course was well presented, we’re sorry that it did not meet your overall expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service team at (800) 930-6182 to discuss how we can make this right.
Thanks for the review, Anita! We work with expert faculty whose breadth of legal and business knowledge enables them to offer our customers valuable insights and actionable information.
“I have been a presenter for NBI for a number of years. They have always been professional in their dealings with presenters and the coordinators have been a pleasure to work with.”
“I did not find a lot of value in the program. The speaker's content was outdated, was not geared to the topic that was advertised, and made a lot of errors.”
Catherine, we’re sorry this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
Thank you, Steve! Hearing from satisfied customers like you keeps us motivated to continue providing quality CLE courses our customers have come to rely on.
We’re glad you found our course useful, James! We strive to provide our customers with practical CLE courses they can use in their everyday practice.
“I purchased the "Louisiana" Probate process and Executor Duties: Master Checklist with Deadlines. Unfortunately, only about 10% was from Louisiana, and the rest was in regards to New York State. As most people know, and definitely everyone in Louisiana, Louisiana has a civil law system like most of the world and not common law like the other 49 states and countries formally or currently under British rule.”
We’re sorry that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.
Thank you for the review, Don! We work with expert faculty whose breadth of legal and business knowledge enables them to offer our customers valuable insights and actionable information.
“I signed up for "The Judges' View: Pennsylvania Civil Litigation Do's and Don'ts" because I wanted to hear the views of Judges Butchart, Fletman, Padilla, and Wright. Unfortunately, the moderator dominated the time, providing the judges very little time to talk. The moderator was obviously an experienced litigator, but I really wanted to hear from the judges, not the moderator. Also Judge Butchart did not attend.”
We’re sorry to hear your experience did not meet your expectations. We are always looking for ways to improve our customer experience and appreciate your feedback. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.
Thanks for the review, Robert! Hearing from satisfied customers like you keeps us motivated to continue providing the unique CLE courses our customers enjoy.
“Pricey, but worth it. My one NBI course (so far) was about probate procedure. The course materials were/are excellent. The presenters ranged from above average to excellent. Let's talk about "average." My experience with "average" presenters is of those who do so out of the kindness of their hearts and without compensation. Often they're partners in a firm who had the slide shown and materials (often just prints of the slides) created by a junior associate and, on a good day, reviewed by the presenter perhaps an hour before the presentation, if at all.
NBI presenters in my course were prepared, they'd done their own homework, knew what they were going to say (to varying degrees), and said it. If I had a criticism, there were one or two who might have done well to have done one more run-through of the presentation before the presentation itself.
That said, the content of the presentations was excellent and matched by the program materials. A good seminar is one that you might have to look back at a year later to find slides and program materials that are more than enough to bring you back up to speed with the subject. The NBI course I took more than matched that.”
Thanks for the review, Gordon! We work hard to provide high-quality CLE courses presented by expert faculty so our customers can get the most out of their CLE.
“I really enjoyed the 504/IEP presentation. Here are the downsides to NBI, it is very expensive for an educator to have to pay out of pocket. You also can't turn your camera on and interact live with the host/presenter.”
Kelly, we are glad to hear you enjoyed your recent course! We are always looking for ways to improve our customer experience and appreciate your feedback.
“Seems expensive and has limited relevant content for me, but I have not spent much time exploring content. Just the frequent Emails don't often list classes I am interested in.”
We appreciate you taking the time to provide us with your feedback, Rachel. We are always looking for ways to improve our customer experience and welcome any course or content suggestions you may have.
“Program content is generally better than expected, supporting materials prepared by presenters are first-rate, and the ability to have CLE reported to multiple jurisdictions is an added plus.”
